We are not sure the family is talking about the same hotel.
We have been there recently recommended by our friends and found the place lovely,welcomming and relaxing.
We found the breakfast very well organized with plenty of choice between croissants,bread,biscuits,cakes,toast!!!!!!!!on top of marmelades home made,scrumbled eggs upon request.Maybe the family expected pizza for breakfast?
Regarding the hygene totally false.Was one of the cleanest ,parfumed place ever!
The balcony or the ground floor it all depends on people taste and on hotel availabilty infact we didnt mind the ground floor since the place is very secured .
So ''sconsigliato'' which we checked in google translate the meaning is not a true comment .!!!! The wifii false comment too because they had many connections possibilities so always possible to connect.
Maybe the family is confused or bored !!!!
so We totally disagree and recommend it like all the others this fantastic place!!!
Have a life people and enjoy your holidays!!More