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Reviews (1,434)
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Reviewed 19 June 2018

we have been to this hotel twice, because it is so flawless. The breakfast has both warm and cold buffet with fresh made omelets of your own tast. the fruit is both in hole fruit and sliced ready to eat. There is a special area with typical greek food and and area with kids dishes.
the pool is wonderfully raised above the ground so that you can see all of the persons in the pool, and there is plenty of sunbeds and umbrellas.
the rooms are large and well equipped

  • Stayed: May 2018, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank hogsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Though Kolymbari is relatively off the beaten path, this town and this hotel are hidden gems on Crete. This family friendly resort is a self contained paradise and the nearby town has several charming cafes. If you are looking for a quaint town with authentic character with a luxury resort that’s good for families, then look no further.

Stayed: June 2018
1  Thank HSTewie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avra_Management, Υπεύθυνος Σχέσεων με Πελάτες at Avra Imperial Hotel, responded to this reviewResponded 5 July 2018

Dear guest,

How wonderful to read so kind words! Thank you for sharing your thoughts with the rest of the TripAdvisor community and for recommending our property to other potential visitors of Chania town.

We do agree that Kolymbari village has its particular beauty and charm as well as Avra Imperial Hotel its unique character and own philosophy.

We are looking forward to welcome you back again for another enjoyable stay.


Warm regards,
Guest Relations Officer


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Check-in went very smoothly. The atmosphere is friendly and welcoming. We got a nice room with view over the main pool.
A wonderful breakfast is served in the main restaurant. Many varieties of meals. Lots of vegetables fruits, varieties of bread, your choice of omelette etc. Service minded staff with big smiles on their faces. At the pool you have access to chairs ( clean towels for pool are delivered to your room every day).
There is a well equipped gym located near the Spa, where you also can find the hairdresser and Beauty Salon. If you need snacks water etc you can find it in the mini market. Or go to the pool bar or some of the restaurants for lunch/dinner.
If you prefer to take a swim in the Mediterranean Sea you will find sun chairs on the beach just for you. Do you prefer your own pool you can book a room with a private pool.
The town is located approx 45 min away by bus and is certainly worth a visit.
Overall this is a very nice hotel for families but also for a romantic stay. This is our second stay and we will most likely be back again. The Concierge Jimmie made our Anniversary very special and he really knows what good service means.

Stayed: June 2018, travelled as a couple
1  Thank Plimpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avra_Management, Υπεύθυνος Σχέσεων με Πελάτες at Avra Imperial Hotel, responded to this reviewResponded 5 July 2018

Dear guest,

Thank you for your lovely review!

We are so delighted that you have chosen once again to stay with us and celebrate your wedding anniversary. Congratulations!

Returning guests are indeed the best reward for our team as they trust us with their most special period of the year: their holidays!

It would be our great pleasure and honor to welcome you for third time in our resort with the same warmth!


Warm regards,
Guest Relations Supervisor

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Reviewed 17 June 2018

We stayed at the AVRA Imperial for a fortnight. It is an excellent hotel, very clean spacious, and thevstff are very friendly. Jimmy the Concierge was realy helpful and friendly, fixing up a couple of excellent excursions for us to Gramvousa and Balos, and also to Elafonisi. The Cretan breakfast restaurant across the road, was a really peaceful place to have breakfast and the staff were very attentive and friendly, nothing was too much trouble for them. Great range of food in the main restaurant for the evening meal. Our taxi transfer to the airport didn't turn up on time, but the reception staff were excellent in calmly contacting our rep who sorted out the problem. Can't praise the reception staff highly enough, for their efficiency and reassurance to me, in that very anxious extra half hour wait for the taxi to turn up.

Stayed: June 2018, travelled as a couple
2  Thank robertD1531VP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avra_Management, Υπεύθυνος Σχέσεων με Πελάτες at Avra Imperial Hotel, responded to this reviewResponded 19 June 2018

Dear guest,

Thank you for reviewing Avra Imperial Hotel so positively.

We are glad you had a great break and thanks to our helpful and qualified staff you were able to make the most of your stay in Chania town. It is really gratifying to hear our efforts are so welcome and that you found the Cretan restaurant well set up and efficient.

On behalf of the Reception team, I would like to thank you for recognizing their great work and efficient services, in order to guarantee the best experience to our guests not only until the end but also after their stay with us.


We hope your next stay is not too far away.


Warm regards,
Guest Relations Supervisor


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Reviewed 16 June 2018 via mobile

Stayed here for the third time. We love it! Earlier we have had private pool, this time we lived in a family room. Very nice. We get great service from Sokrates in the bar, Manolis in the restaurant and Jenny made excellent drinks and company after dinner.
If you go to Crete stay at Avra Imperial!

Stayed: June 2018, travelled with family
Thank Mats O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Avra_Management, Υπεύθυνος Σχέσεων με Πελάτες at Avra Imperial Hotel, responded to this reviewResponded 19 June 2018

Dear guest,

We thank you for your loyalty to Avra Imperial Hotel and your recommendations. We really appreciate your support.

We pride ourselves on doing everything we possibly can to ensure that you love your time with us. Your compliments have been shared with the team members involved who feel much appreciated for all their hard work.


Avra Imperial Team wishes you to visit us again soon for another wonderful experience in Kolymbari.


Warm regards,
Guest Relations Supervisor

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