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Reviewed 2 January 2018 via mobile

The location of the hotel is great, the facilities outstanding, and the personnel were very professional and nice, great service. The breakfast was very good, the room beautiful and always very clean. Also the beach was clean (compared to the beaches of others hotels in the zone). Really we have no words to describe how good our experience was, we would totally go back. And the price/quality relation was unbelievable. If you go to Lamai, don't waste your money in other hotels, you won't regret it!

Stayed: December 2017, travelled as a couple
1  Thank Diego P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 7 January 2018

Dear Diego P,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback. We're very pleased to hear that your stay with us were satisfied.

Thanks once again for your helpful review on Trip Advisor.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

What was an enjoyable time in the resort ended on a very sour note. This was due to a lack of clarity of spa charges. Reception informed us that they are running a 50% discount for Spa treatments when we checked in - which induced our family to try a variety of packages. Nonetheless at checkout, the Hotel disputed that the 50% discount was only for certain spa treatments and not applicable across board. As such we were left with a massive bill shock. It felt very predatory. Would advice anyone to go to really clarify their promotions.

Stayed: January 2018, travelled with family
Thank Wong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 7 January 2018

Dear Wong C,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback.

I feel so very bad to know that we didn't meet all your expectation, We deeply apologize for the unpleasant experience you had at our resort. We've already taken steps to improve the quality for future guests. Thank you for bringing this to our attention.

Please accept our sincere apologies and thank you for comments.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

My partner and I stayed at the Pavilion Samui Villas and Resort for 8 nights over Christmas 2017. The accommodation (Plunge Pool Suite) was very spacious and clean with large bathroom, King Bed and great outdoor area near the plunge pool. Great to have a bluetooth speaker in the room also with day bed and modern wall mounted TV. Staff were exceptional and nothing was ever a problem. Prompt, friendly and efficient service from all staff - from reception, housekeeping and restaurant and bar staff. Special mention to Amy - Hotel Supervisor and Rocky from the Patio Bar and Restaurant where their professionalism was second to none. The breakfast and meals at the restaurant were fabulous. The pool overlooking with beach with daybeds etc made our holiday very comfortable and relaxing. Great location, walking distance to main street for bars, restaurants and massage parlors. We certainly enjoyed our stay and would return again and recommend the Pavilion Samui to other travelers. Great for couples or families.

Marisa Lancuba and Cavan Bailey

  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank msenese2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 7 January 2018

Dear Msenese2,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback. We're very pleased to hear that your stay with us were satisfied.

Thanks once again for your helpful review on Trip Advisor.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2017

We, group of 65 people spent 4 days in Pavilion Samui and we are more than happy and satisfied by Resort facility, very friendly staff and wonderful arrangement with consideration of minute detail of each events.

Room Tip: Best Service, Friendly Staff,Nice Rooms and Delicious food
  • Stayed: December 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank vipulsutariya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 7 January 2018

Dear Vipulsutariya,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback. We're very pleased to hear that your stay with us were satisfied.

Thanks once again for your helpful review on Trip Advisor.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017

Spent 3 wonderful nights at Pavilion Samui. The staffs were all very friendly and helpful. I wanna thank you "Joy" for all the help during my stay there. Nice breakfast. However, one thing bad is there are a lot of mosquitoessssss, but can request insect repellent from the staff. Great Location , walking distance to many restaurants.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank KellyL4590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 25 December 2017

Dear Kelly L,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback.

Moving forward, all suggestions of our guests are most appreciated and taken to develop and improve our service and facility.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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