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Reviews (1,334)
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Reviewed 9 January 2018

OK, this was the most expensive hotel I've stayed in in Lamai but it was definitely the best.
I was greeted well at this hotel and because my room was not ready yet, I was taken to a library room where you can play draughts, read books or browse the internet.
The room was fabulous and i liked the stereo in there and the fridge had all my needs.
Great laundry service also. My clothes came back after one day and were folded very neatly and all the shirts & jackets were on a hanger.
Breakfast was awesome, greeted everyday and shown a table and offered coffee.
An american lady that worked in the resorts lobby area even let me leave my luggage in a locked room because i checked out at 1200 and was not in my next hotel until 1400.
Finally, I will say that the gym facilities were great here. Quiet in there and it had a stereo system with aux lead to attach a phone.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Christian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 15 January 2018

Dear Christian J,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback. We're very pleased to hear that your stay with us were satisfied.

Thanks once again for your helpful review on Trip Advisor.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

I was staying here for 1 night, the Hotel is in a really great location, it's quite inside and if you looking for fun you can simply walk out, there will be lots of restaurants, bards night market, you can reach all of this by walk.

The Hotels is nice with really great design, bath on the balcony.

ABF has really great options.

Be careful and keep your balcony doors closed (mosquitos on Samui should be recalled as a small "Dracula's").

Very nice atmosphere and really nice and kind service.

Highly recommended to say .

Room Tip: Great location, stylish Hotel
  • Stayed: January 2018, travelled solo
    • Location
    • Cleanliness
    • Service
1  Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 15 January 2018

Dear Mike S,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback. We're very pleased to hear that your stay with us were satisfied.

Thanks once again for your helpful review on Trip Advisor.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

This Resort is by far the best in Lamai. Starting with the welcoming check in at reception the professionalism, pleasant demeanour and quality of service provided by all off the staff employed at this resort is outstanding. The accommodation provided is comfortable and clean, The breakfast buffet was extensive with such a selection of food that all corners of the world were covered and once again the service from all the staff was incredible at all times. My wife and I spent Christmas there and went to the show and buffet I am so glad I didn't miss it as it was an incredible experience from the food to the entertainment. The beach front at Pavillion is the cleanest along the whole stretch of Lamai another thing the staff do on a regular basis is make sure it is clean and any debris coming in on the tide is cleared away promptly, not like many of the other resorts where it is left laying and looking untidy. There are plenty of comfortable sunbeds and towels provided. Security is good throughout the resort, just outside the main entrance and you are in the street with an array of restaurants and bars and its never far to come back to this peaceful oasis.
Pavilion Resort is dedicated to making each and every person feel welcome and comfortable and this they achieve in every way.
I will definitely stay at Pavilion on my next visit to Samui.
and cannot thank the staff enough for making our stay so perfect in every way.

Room Tip: Book a room with the hydro pool. Bigger pool and a little garden where you can sit out.
  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 15 January 2018

Dear Ray H,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback. We're very pleased to hear that your stay with us were satisfied.

Thanks once again for your helpful review on Trip Advisor.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018 via mobile

The location of the hotel is great, the facilities outstanding, and the personnel were very professional and nice, great service. The breakfast was very good, the room beautiful and always very clean. Also the beach was clean (compared to the beaches of others hotels in the zone). Really we have no words to describe how good our experience was, we would totally go back. And the price/quality relation was unbelievable. If you go to Lamai, don't waste your money in other hotels, you won't regret it!

Stayed: December 2017, travelled as a couple
1  Thank Diego P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 7 January 2018

Dear Diego P,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback. We're very pleased to hear that your stay with us were satisfied.

Thanks once again for your helpful review on Trip Advisor.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018 via mobile

What was an enjoyable time in the resort ended on a very sour note. This was due to a lack of clarity of spa charges. Reception informed us that they are running a 50% discount for Spa treatments when we checked in - which induced our family to try a variety of packages. Nonetheless at checkout, the Hotel disputed that the 50% discount was only for certain spa treatments and not applicable across board. As such we were left with a massive bill shock. It felt very predatory. Would advice anyone to go to really clarify their promotions.

Stayed: January 2018, travelled with family
Thank Wong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PhakdeeS, Manager at Pavilion Samui Villas & Resort, responded to this reviewResponded 7 January 2018

Dear Wong C,

Warmest greetings from Pavilion Samui Villas & Resort!

First of all, we would like to take this opportunity to thank you very much for choosing us as accommodation of choice on your precious holiday and thank you very much for taking your valuable time to writing your feedback.

I feel so very bad to know that we didn't meet all your expectation, We deeply apologize for the unpleasant experience you had at our resort. We've already taken steps to improve the quality for future guests. Thank you for bringing this to our attention.

Please accept our sincere apologies and thank you for comments.

We very much look forward to welcoming you again in the near future.

Sincerely yours,

Phakdee Sukkasem(Mr.)
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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