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Reviews (135)
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9 - 14 of 135 reviews
Reviewed 7 September 2016

This hotel would only get one star, but the friendly helpful staff have pushed my rating up. The hotel itself needs much improving.
1. Internet is extremely limited. It needs proper wifi throughout.
2.The rooms are hot and bathrooms smelly. The rooms need air conditioning and bathrooms need proper forced ventilation.
3.The upper floors are far too hot and airless, the decor drab and dated. Needs improving
4. Be warned , anyone with mobility problems , there are a dozen steps up and down to restaurant and pool and no lift to them.
5. There are no information packs in the rooms, just info in German on entering. This, combined with no wifi in output room was very stressful. It needs info packs available in different languages.
6. The desk staff do a great job, but management needs to do something to make their job less stressful as when we arrived, the poor man on duty was worn out and consequently not very friendly or helpful. Later on in our holiday he was better but first impressions count
7. Bed very uncomfortable and we did not get the double we asked for. Beds need upgrading.

Overall a very mediocre hotel, with very nice staff.
El Medano is also very windy and the beach nearby for surfers only.
A lovely place though, nicest on the island.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ros R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2016 via mobile

Looking forward to returning in December for winter sun! Breakfast was lovely and staff friendly and helpful. Very relaxing atmosphere and great location for beach, bars and restaurants. Clean rooms with good size balcony to sit out and relax.

Stayed: December 2015, travelled as a couple
Thank Fionanei11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2016

It was clean, staff very attentive, no smoking even on the balcony, had to sign a form to say that, at €150 fine. Breakfast was good a great selection. Dinner Ok, but could do with a microwave to warm the food up, was cold. wouldn't go in the pool far too cold.

Room Tip: Try a sea view room if you want sun on the balcony, but could be a bit windy
  • Stayed: July 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank noddy1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2016 via mobile

Breakfast - Decent
Room - Good
WiFi - Bad (only available in the area of the hotel where you eat and one side of pool area and connectivity is slow) also note WiFi is called hotel playa tenerife sur WiFi
Room Cleaning - Average - Cleaners never leave soap for bathing in the room. Need to either buy yourself from supermarket or ask reception to give you.
Reception Knowledge - Bad - rather disappointed with the first receptionist I met there. He clearly was new to the job however. He didn't know where the WiFi access in the hotel is available nor the name of WiFi. Other staff were also bad when it came to general knowledge of the area and how to get to local attractions such as aqualand teide etc. Had to find this info myself looking online.

Stayed: June 2016, travelled solo
Thank Miguel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2016 via mobile

If you like cockroaches, dirty carpet floors, mold in the bathroom, hair on your bed and feeling all night like something is crawling on you.. and food with flies and dirty cold swimming pool then this is the right place for you! ..i booked two nigths but i only stayed for one.. and had to pay 160€ for both of them.

Really disappointed.

Stayed: June 2016, travelled as a couple
1  Thank Gullfiskur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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