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10 - 15 of 43 reviews
Reviewed 2 June 2017

If I had the option of zero stars, that's what I would give them, and it would be solely for their customer service. I booked a room here, and 2 months after my booking, they cancelled my reservation, supposedly because my credit card was rejected. I called the hotel, and was told they would call booking.com (I booked it through them) and see what they could do; she promised to call me back. None ever called me back, instead I got an email letting me know that my reservation was cancelled and that there was nothing they could do (the email had 2 attachments but they were neither in English nor in Greek, more like gibberish). I called booking.com and they promised to call Mavra Studios and see what they can do; they promised to call me back. I was informed that an email was sent to me through booking.com the day before, that gave me 24 hours to resolve this. Because I don't access my email everyday, I missed that, so they proceeded to cancel my reservation. I called the credit card company and they confirmed that Mavra Studios never attempted to get a pre-approval.

a) my credit card is valid and the credit card confirms this place did not try to get pre-approval
b) when I asked the hotel employee to make a new reservation, she said there were no more rooms available
c) when I checked on booking.com, they show 1 last room available but for $150 more than what I paid for
d) I send them an email asking them to contact me and give me the number of the credit card they used and supposedly was declined. They never responded to that email.
e) the hotel employee promised to call me back; she never did

I have been travelling all over the world for more than 30 years now; this is the very fist time a reservation of mine was cancelled.

To me, that is UNACCEPTABLE. Needless to say I am never staying at Mavra Studios, and never using booking.com again.

Room tip: Choose another hotel.
Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Travel_Addict_Cyprus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2015

the room was nice, clean and comfortable. but that's about it for this average accommodation. the bathroom is incredibly small.
there are a lot of stairs to climb in the back and this can be difficult when carrying luggage. the hotel is very close to a beach, but the beach is small and there are a lot of better ones around the island - we actually never went to this beach during our 7 nights stay there.
they made a confusion on our booking, but the guy there was on and found a decent solution to this.

Room tip: there are rooms with a nice view of the sea in the front.
Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
3  Thank twt282
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2014 via mobile

We stayed there for three nights during August at the building B, which is at the back of the main building. It's impossible to climb there with luggages and there is no mention for this before the booking. You need to pass three stairs and one hundred steps to find your room.
The room was dirty and there were rats running on the ceiling every night which makes our sleep a real nightmare. The door of our room has also a broken lock.

Date of stay: August 2014
Trip type: Travelled as a couple
3  Thank A_gelo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2014

Old furniture and unacceptable mattresses and pillows
Very small bathroom under stairs. A normal person can barely have a bath.
Cleaning every two or three days
No parking for the car
TV with problem
Noisy
Poor and insufficient kitchenware

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
4  Thank George P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2014

Likes: - clean sheets and towels hat get changed every 2 days
- nice and helpful people
- close to Lefkas and close to local taverns

Dislikes:
- the beach is across the road with high traffic
- small bathroom and smelly (in our room)
- would not have felt comfortable using the table setting and kitchen utensils

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank CristinaT561
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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