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All reviews deluxe room sri lanka private pool big hotel buffet restaurant action stations f b manager coral reef main restaurant restaurant manager mini bar main pool all inclusive package front office indian ocean breakfast and dinner beautiful beach
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Reviewed 26 December 2016 via mobile

We had a great time there celebrating Christmas Eve the food spread was awesome they have done it in gala Style could have done better with the entertainment though...service was ok. Concierge left our bags unattended at c/o. Great room. highlight of the whole stay was seeing Mr Duminda the training manager doing table clearance such an inspiration for all the staff...keep it up!

Stayed: December 2016, travelled with family
Thank nirosrilanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEYGM, General Manager at Cinnamon Bey Beruwala, responded to this reviewResponded 27 December 2016

Dear Guest,

We would like to thank you for writing a review regarding your recent stay at the Cinnamon Bey Beruwala.
However we note that you have enjoyed our food & service. Our commitment is to provide our guests with the highest standard of service in the industry, thus constructive observations are welcomed by us positively.

We do apologize for any inconvenience caused and hope that these concerns would not deter you from staying with us again.
Thank you for your patronage.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2016

Positive points are, beach and swimming pool, breakfast choice at main restaurant.
Negative points are: Well organized to receive huge tourist groups and thus bad conséquences. Noisy with disco till 11 pm, Long and sad corridors to reach rooms, poor quality of the side restaurants, bar & cocktails not at the level, decoration and work finishes not really good,

Room Tip: At 1st floor on South aisle ocean side
  • Stayed: December 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEYGM, General Manager at Cinnamon Bey Beruwala, responded to this reviewResponded 27 December 2016

Dear Guest,

Thank you for your review of Cinnamon Bey Beruwala. We are concerned to note from your review that your stay with us has not been to your expectation, eventhough you are happy with some of the facilities on offer.

We have taken due note of your observations and thank you for bringing them up to our attention. We are sorry for any inconvenience caused to you.

We value your continued patronage and we do hope you will give us another chance to indulge you in our Cinnamon hospitality.
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2016

While the place itself is nice overall, the number of hidden charges and 'compulsory' purchases has really cast a shadow over my holiday.

Firstly, as soon as we arrived we were charged an extra 29% tax which turned out to be a huge sum of money. I do not understand what the difficulty would have been in simply quoting a price on the website with the tax already included.

The website says that gym and spa are available to all guests. The first thing I found out when trying to use the spa was that it was actually only available for use if you've purchased one of the 'health packs' which include massages and various therapies I am not particularly interested in and which cost absolutely ridiculous amounts.

The gym is free to use but is extremely basic and the air conditioning is set to such a low temperature that staying in there long is unbearable.

I am staying here over Christmas and was informed only recently that my wife and I must attend a 'compulsory' Christmas dinner at the cost of 70USD per head. When we tried to explain that we do not want to attend we were told we would be charged anyway, regardless. After running out of patience trying to argue with the staff that forcing people to buy things is bad business practice, we said we would go anyway. At this point the staff showed us a drinks menu with prices that were quite scary. We said that we shall stick to soft drinks but were told that beverages are not included in the price of the menu.
I don't know what kind of Christmas dinner would justify paying 70USD per person and not include even a drink of water with the meal.

Overall impression - a comfortable place to stay but given the shameless extortion that is so commonplace I would strongly advise anyone planning a holiday to stay away.

Stayed: December 2016, travelled as a couple
Thank Meruert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEYGM, General Manager at Cinnamon Bey Beruwala, responded to this reviewResponded 27 December 2016

Dear Guest,

We appreciate the time you have taken to write a review on Trip Advisor and we take this opportunity to thank you once again for choosing the Cinnamon Bey Beruwala for your holiday.
We were concerned to learn that your stay with us had not been upto your expectation.We have addressed the constructive observations brought up by you with the relevant parties concerned for rectification and thank you for bringing them up to our attention.

We would like to apologize for the inconvenience this may have caused you. We value your continued patronage and we do hope you will give us another chance to indulge you in our Cinnamon hospitality.
Yours sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016

this was the first time we visited Srilanka and Bentota.
The Hotel is a beautiful property, right on the beach. The rooms are lovely , the beds are good and the View is outstanding. Although we did get a not such a great view initially but we worked our way to the best rooms with the best view.

The Beach is not as smooth as the sunflower beach.. Ahh that one is heaven - white sand blue water ... i wish i can go back again to those warm currents and soft sand under my feet... what a feeling!!

If you are with your family , this hotel has a lot to offer- The buffet has a lot of Non Vegetarians ( but then Srilanka isn't for vegetarians i feel).
The pool is huge, lovely lovely pool ... i miss it already!

Quite a nice property if you don't mind the 10 min Tuk tsk ride to the best beach.

Staff is poor though , not very attentive at the buffet/Restaurant .. Unlike India , where hospitality is at number 1 priority, but then again when you have so much of good food around you - who needs people :D , atleast in our case!

Its quite a big property really , the one which doesn't trespass and gives you enough space to your privacy.
They have a handful of rooms with a private pool , but that doesn't have the view of the Beach.. For us Beach and the sunset on the beach was such a memory .

Our 3 days were quite enough in Bentota - We did Snorkelling/and other water sports.
It was nice coming back to the comfort of the hotel.

I would give it 5 starts easily! Its a unique experience for sure! Would def come back and stay here if in Bentota!

Room Tip: Be careful swimming in on the beach of this Hotel , the corals can hurt your feet sometimes.
  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank sarthakntaru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEYGM, General Manager at Cinnamon Bey Beruwala, responded to this reviewResponded 22 December 2016

Dear Guest,

We would like to thank you for writing a review regarding your stay at the Cinnamon Bey last June.

We are pleased to read that you had an enjoyable overall stay. Thank you for your constructive feedback and comments that will be shared with our Team Members in order to improve further our facility.

We are looking forward to the pleasure of welcoming you back to the Cinnamon Bey Beruwala in the near future.

Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2016

This hotel reminded me of those all inclusive places in Tenerife. people were mainly there for a beach holiday, while we were at the end of a tour of the island, having stayed in some delightful hotels. It was the only hotel on our trip to Sri Lanka where the staff were less than helpful, which is particularly annoying when you are trying to pay your bill. I felt like saying "don't bother yourselves, we'll leave without paying". The place was pulsating with loud music in the evenings making it impossible to hold a conversation, and in the afternoon sitting on our balcony I was engulfed by a cloud of insecticide being sprayed into the bushes below.

  • Stayed: December 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank dianaen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEYGM, General Manager at Cinnamon Bey Beruwala, responded to this reviewResponded 22 December 2016

Dear Guest,

We appreciate the time you have taken to write a review on Trip Advisor and we take this opportunity to thank you once again for choosing the Cinnamon Bey Beruwala for your holiday.
We were concerned to learn that your stay with us had not been up to your expectation.We have addressed the constructive observations brought up by you with the relevant parties concerned for rectification and thank you for bringing them up to our attention.

We would like to apologize for the inconvenience this may have caused you. We value your continued patronage and we do hope you will give us another chance to indulge you in our Cinnamon hospitality.
Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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