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Reviews (344)
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All reviewslovely hotelcameo islandall inclusive packagesmall villageevery mealrelaxing holidaysaladhotel is situatedai hotelspool area isfive minute walklots of varietynew buildmountain viewgreat vacationnice changebooked our holiday
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Reviewed 19 June 2018

We were put in the older part of the hotel, this is fine if you love to hear dogs barking from early morning to late at night! The other big hate for me was the bathroom! No where to hang your clothes, only one tiny metal shelf for toiletries and most bizarrely of all the wash basin is beside the front door and not in the bathroom at all!! Also it has an opaque door, which means with the light on you can see through it!
As others have said there is one public toilet, and none at all in reception or bar area.
It means a long walk or a trip back to your room every time you need the loo, which is ridiculous.
That said, it looks as if they are building toilets near the bar at the moment.
Another big annoyance was having to pay for 2 bottles of water even though we were all inclusive! We have never had to do this before at any hotel!
Due to lack of facilities we paid extra to keep our room until 6pm on departure day so that we could wash and get changed.
Good points were the staff who work very hard, and the food was pretty good.
I think when all the work is complete it will be a lovely hotel.

Room Tip: The new part of the hotel is quieter as you can't hear the dogs as much!
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Rosie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zante S, Διευθυντής at Zante Sun Resort, responded to this reviewResponded 28 June 2018

Dear Guests
thank you for taking the time to post your comments after your stay with us .
I apologize that you didn’t felt well with the hotel policies and services. We always do our best to provide the best services and facilities.
I feel also sorry you felt uncomfortable with the fact you requested to pay extra fee in order to keep your room until 18.00 but please understand that we are not able to leave guests checking out after 12.00 noon (international check out time ) as we wait for new arrivals
We truly appreciate your kind comments regarding our staff. and food facilities . How ever I would like you to know that every comment of yours will be seriously taken into consideration as our guest’s opinion is very important to us !!
It is our hope that you will give us another opportunity to serve you.
Best Regards
Vivian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

We were assured by jet2 that the refurbishments had been completed, not true. Once we booked, arrived at 11pm, gone to bed the truth came out.
Angle tile grinders screaming out at 7am. The main pool, pool bar and spa all roped off.
We eventually got moved to the galaxy hotel but not before tasting the pathatic attempt of afternoon tea. The snacks were poor quality.
Once completed this will be a brilliant hotel, but the third week in may it was paradise on a building site. We pay a thousand pound and more and have to settle for being misled.

Room Tip: Ring the builders first, no one else will tell you the truth.
Stayed: May 2018, travelled as a couple
1  Thank anthony p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zante S, Διευθυντής at Zante Sun Resort, responded to this reviewResponded 28 June 2018

Dear Guests , Thank you very much for taking the time to add your review on Zante Sun Resort .
I am not sure which period you stayed with us but by your comments if i understand well it was middle of May . I personally met you and offered you Galaxy Hotel ( 5 star hotel on the beach) as an alternative to be moved as your wife suffered from imigraine and couldnt stand any kind of noise We all togother checked the Galaxy Hotel first showing around the room , the hotel facilities as well and you both agrred. I personally explained you and apologize for some pending works hadnt finished yet and i beleive that our goal is to meet the needs of each and every guest we serve.We feel really sorry that we didn’t succeeded on meeting your needs in some other aspects. . It is our hope that you will give us another opportunity to serve you. Thanks again !!!
Vivian Stamatopoulou

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Reviewed 17 June 2018 via mobile

We thought this hotel was very nice everything was brand new it wasn’t completely ready but only a few jobs left to finish . They have some rules like most ai hotels like only 1 drink at a time but you can only drink 1 drink at a time lol . There is a lovely roof terrace with nice seating area could do with a few more seats maybe lovely views of the mountains I would recommend this hotel in June but it was getting full when we were leaving so could get very busy July and August overall lovely hotel with hard working staff give it a go

Stayed: June 2018
Thank taylors23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zante S, Διευθυντής at Zante Sun Resort, responded to this reviewResponded 28 June 2018

Dear Guests
First of all, we would like to say that we are happy to know that you enjoyed your holidays in our beautiful island and that our hotel succeeded on meeting your needs in some aspects.Please accept our appreciation for you kind comments on some members of our staff. We do value your compliments a lot.. Looking forward to welcoming you soon again. Best regards
Vivian Stamatopoulou

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Reviewed 16 June 2018

This hotel is still not complete. No toilet facilities outside of your bedroom if your in refurbished part of hotel. This means if your at dinner or having drinks you have to go back to room to use bathroom. Drinks during day only available from pool bar but lifts do not go down to that level you have to use a huge set of marble stairs to get down then climb all the way back up to get to your room to use the bathroom so really not worth the bother. No handrails on some of the sets of stairs yet. No room service facilities so if your not able to make restaurant for dinner you are given tiny plastic disposable plates to put food onto. No tray so as you need both hands under the plates to keep them from breaking only take finger food cause you can't carry drinks or cutlery. If your vegetarian like I am a lot of the food isn't labelled so I had to use my husband as food taster. The beach is only accessible via an incredibly steep hill or a flight of stairs I would. recommend you take climbing gear for. Also the spa I was looking forward to isn't finished yet. There is no entertainment whatsoever not even some background music in bars at night. On a positive note the staff are nice, rooms are good and the place is immaculate. Am sure that given another year it might be a great hotel.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
4  Thank jacstewartwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zante S, Διευθυντής at Zante Sun Resort, responded to this reviewResponded 28 June 2018


dear
guests ,
Thank you very much for taking the time to add your review on Zante Sun Resort and for sharing your thoughts with the rest of us here.Wee would like to thank you so much for expressing your kind comments on our lovely staff members and the rooms as well .I cannot understand which period you stayed with us by your comments and we feel really sorry that we didn’t succeeded on meeting your needs in some other aspects. We operate 2 pool bars but on the pool area located on the upper floor guests need to take their drinks from the main pool bar .Rooms service is available with extra charge The hotel is All Inclusive , breakfast lunch and dinner is served at the main restaurant but we feel there is no reason for trays in the restaurant , guests have the posibilty to get any food any time of the operation hours from our buffet . Vegeterian meals are daily available in all meals and labels are already placed .Spa are is not ready yet , we need some few days to finalize it , but Spa and Entertainment is not available as a facility in any your operator page hotel advertized. How ever I would like you to know that every comment of yours will be seriously taken into consideration as our guest’s opinion is very important to us .
We do hope that given the chance from you we will be able to accommodate you again and make you feel as a part of our family like we do with all of our guests who return year after year and revive their memories.Best Regards
Vivian Stamatopoulou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

We booked through Jet 2 choosing the hotel as described by them and the photos showed a Greek Style which we wanted.On our arrival we thought we were at the wrong hotel as it was nothing like the photos and description. Reception staff informed that the hotel had been refurbished. Intact this is a new build boutique style hotel. It looks well but not our style.
Staff dealt with us efficiently and our room was just off the lobby bar overlooking the swimming pools which are excellent.There are no drawers in the room for clothing so you have to use the shelving space.Rooms are prestine as they are new.

Walk-in shower leaks all over the floor. Reported to reception and told they are like that and to use towels to stop the flooding for the week. Confirmed with other guests they were the same.

Food is ok but very samey .We ate our evening meals out and found some great places.There is only a 2hr window from 7pm till 9pm for evening meal.One night we went about 8.45pm and staff started shutting the restaurant down bang on 9 and then hotel staff started having the food .We felt we had to leave although we were the paying customer.

The lobby bar is very strict with the All Inclusive one drink policy and having to finish the one you had before being given another.

We found the hotel atmosphereless with no entertainment of any kind.

There is only one toilet in the old building for public use when at the bars and pool so you have to go to your room as it is nearer.

The cleaning staff work extremely hard keeping the hotel spotless.

There is no facility to shower and change on your last day if a later flight. Had to change in the toilet.

We went down to the beach most days where you can hire beds for about 7euros for the 2.Cracking view and lovely water.

This hotel wants to be four star but struggling to be three at the moment. I should say the original building is still there and has own pool and looks great.

During our stay there was considerable noise from work which is still ongoing.

We would not go back to this hotel as it is not for us.We did enjoy our stay in Zante just not the hotel.

Stayed: June 2018
3  Thank BinoBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zante S, Διευθυντής at Zante Sun Resort, responded to this reviewResponded 14 June 2018

Dear Guests ,
I would like to thank you for your detailed review. Your points are well intended .

We feel very sorry to hear that we could not exceed your expectations and that you didnt didn’t enjoy some of our facilities and services but i trust you had an enjoyable holidays .
Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
is our hope that you will give us another opportunity to be at your service again .
Best Regards
Vivian Stamatopoulou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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