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All reviewsqueensbay mallbusiness tripthe executive loungesea viewwalking distancebusiness hotelconvenient locationindustrial areaqueens bayeasy accessbreakfast spreadpleasant stayswimming poolclose to the airportdeluxe roomshort staygeorge town
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9 - 14 of 833 reviews
Reviewed 16 May 2018

The 9th floor deluxe seaview room that I stayed in is clean and comfortable. Between seaview and hillview, it is probably better facing the sea because the latter faces a busy expressway. The hotel buffet breakfast is average. But they have good customer service. A staff on sensing my long wait for my omelette due to huge number of guests that morning made and brought it to my dining table.

  • Stayed: May 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Andrew2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JustinChew, General Manager at Eastin Hotel Penang, responded to this reviewResponded 25 May 2018

Dear Andrew2008

Thank you for staying with us during your recent visit to Penang and for rating us on Trip Advisor.

We appreciate your positive review of the hotel and our associate. We strive to do our best in providing the highest quality of products and services to meet our guest needs.

It was a pleasure to have been of service to you and we look forward to welcoming you back to Eastin Hotel Penang.

Regards
Justin Chew
General Manager
Eastin Hotel Penang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

This is the best hotel breakfast I have experienced to date. The food is fresh and tasty with a variety of local and international dishes.

The hotel is located next to a major mall with several bars and restaurants in the local vicinity. The area is safe and lively due to several European expats living nearby servicing the high-tech park in Kulim.

George Town is about 40mins drive from Eastin Hotel, an Uber there isn't expensive. It's well worth a visit as it is an almost perfectly preserved 19th century colonial town that has a wonderfully diverse and friendly population.

  • Stayed: February 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Oliver W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JustinChew, General Manager at Eastin Hotel Penang, responded to this reviewResponded 30 April 2018

Dear Oliver W

Many thanks for taking the time to share your experience and to rate us on Trip Advisor. We are happy to hear that you had a good stay at Eastin Hotel Penang. Thank you for pointing out our location and the food.

We appreciate your great review and certainly look forward to your return visit.


Regards
Justin Chew
General Manager
Eastin Hotel Penang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2018

I stayed 4 nights on a recent business trip. When I checked-in, I was offered a room with 2 single beds. The single beds in most of the other hotels I have seen are of "double size" which can comfortably sleep an adult, so I didn't fuss, even though my preference would have been a single queen or king size bed. But these turned out to be twin size beds which are more appropriate for kids. So, I complained the next day and the only other room they had was the one with a loft. The bed upstairs was bigger and there was a bathroom upstairs, but it was extremely narrow and congested. But this was more convenient than using the bigger bathroom downstairs. The temperature control also was only downstairs, so if you got too hot or cold in the middle of the night, you would need to come down to adjust. Looks like they need more of the regular rooms, with queen/king size beds, for business travelers. It was bustling with corporate clients. Other than this, it was a great hotel - staff was friendly, restaurant had about 4 vegetarian options, so it covered my stay. The gym was decent.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sujatha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JustinChew, General Manager at Eastin Hotel Penang, responded to this reviewResponded 24 April 2018

Dear Sujatha M

Thank you for providing great details on your recent visit. We are sorry for not able to accommodate the type of bed you preferred upon your arrival and please accept our sincere apologies for the inconvenience caused to you.

On the other hand, we are delighted to note that you were satisfied with the hotel and our services.

We hope that you will give us another opportunity to serve you better and looking forward to your return visit to Eastin Hotel Penang.

Regards
Justin Chew
General Manager
Eastin Hotel Penang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2018 via mobile

My room is facing the sea with a very nice view which I can sew the sunrise every morning! Hotel is just next to Queensbay Mall, you can find a lot of restaurants, money exchange and supermarket easily without going far to outside, strongly recommend to stay here for business.

Stayed: May 2017, travelled on business
1  Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JustinChew, General Manager at Eastin Hotel Penang, responded to this reviewResponded 24 April 2018

Dear Richard T

Thank you for such a wonderful review and personal recommendation. It’s always great to read that our guests enjoyed their stay with us and thank you for taking the time to share your experience on Trip Advisor.

We look forward to seeing you again in the future.

Regards
Justin Chew
General Manager
Eastin Hotel Penang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

We stayed here due to the locatn. It was nearby to my son's campus and a walk away to the mall.
Everyone enjoyed the room. It was a loft with a kingsize bed upstairs and a kingsized bed dstairs. Both levels had a bathrm which made it very convenient for everyone. Very nice room - clean and colorfully decoratd.

The buffet breakfast, albeit not as elaborate as other hotels, had a good variety and, again, the family enjoyed their breakfast. We were not wanting of anythg.

Ample space in the hotel parking lot and we found the staff very helpful and courteous. We will not hesitate to stay here again in the future.

Stayed: March 2018, travelled with family
Thank FarahAbdulRahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JustinChew, General Manager at Eastin Hotel Penang, responded to this reviewResponded 20 April 2018

Dear FarahAbdulRahim

We are pleased to hear that you had a pleasant stay with us. We appreciate you taking the time to provide us with your valuable feedback on Trip Advisor.

It was a pleasure to have been of service to you and we look forward to welcoming you back to Eastin Hotel Penang soon.

Regards
Justin Chew
General Manager
Eastin Hotel Penang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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