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“great value, great staffs!!”
Review of U Hotel Penang

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U Hotel Penang
Ranked #6 of 10 Hotels in Bayan Lepas
Certificate of Excellence
Reviewed 18 August 2015

This is a new hotel and at good location. The rooms I stayed is clean and comfortable. I stayed in room facing road today, and also room that facing inside the building last week. Both rooms are good, I don't find the noise disturbance. But the TV channel is a big less. If the hotel can provides more tv channels that will be great. However, the most important part is the customer services. Uhotel has the greatest customer services compared to other hotels I stayed in Penang. The staffs are friendly and helpful, especially the manager I met, Marini. Her hospitality is fantastic. Well done, and great job for Uhotel's staffs. Definitely will come back again.

Room Tip: room facing inside the building is slightly bigger than the other room that facing the road.
  • Stayed: August 2015, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Cheng16150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, General Manager at U Hotel Penang, responded to this reviewResponded 26 August 2015

Dear Guest,

Thank you for your awesome review.... We want to bring back the Malaysian Hospitality and provide ample amenities and facilities at reasonable costs.... Thank you for the kind words and we shall strive to keep this up.

Regards
Sinju

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Reviews (89)
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71 - 75 of 89 reviews

Reviewed 14 August 2015

Introduction
Located about 10 - 20 minutes drive away from the Bayan Lepas International Airport in Penang, U Hotel is a modern budget boutique hotel, targeted at business travellers, and short stay holiday makers. Located within the Bayan Lepas industrial business hub, and directly surrounded by local restaurants, convenient stores, and services, U Hotel is also rather close to the cultural and historic district of George Town, about 10 - 20 minutes drive away.


Ambience
Ambience at U Hotel is chic and modern. The stylish, colourful, art decor is eye catching, and U Hotel holds an art competition yearly, inviting local Malaysian artists to create murals and artwork which adorns the walls on each level. Take the chance to explore each level of U Hotel, it's almost like walking around a modern art museum!


Room
Rooms at U Hotel are small, but clean and comfortable, with decent amenities. Designed for business travellers, the small space of the Venus Queen room is only suitable for the lone traveller, or couples. There is some space for luggage, and the shelf has enough space for a few clothes, but it's definitely not adequate for staying more than 3 days & 2 nights. The bathroom is a nice size, about 1/3 the overall size of the room, with a shower, and stocked with minimal toiletries, but lacking shampoo. Design is industrial retro, with white walls against wooden furnishings, and retro artwork.


Food
Food at U Hotel isn't available. This 3-star hotel has absolutely no food, or room service offered. However, there are many coffee shops, hawker centres, fast food outlets, and restaurants all within 5 minutes walking distance from U Hotel. Complimentary bottles of water are provided in the room though. Supposedly, there is a cafe within the building, but during my stay, it was under renovation.


Service
Service at U Hotel is decent enough for a budget hotel. The reception staff are friendly, and are able to offer tips / advice on getting around, finding amenities, or loaning umbrellas. Rather efficient as well, especially when many people check-in or check-out at the same time. Baby cots and laundry services are only available upon request. As there's no room service, and no making-up of rooms until you check out, you'll rarely see or interact with staff.


Facilities & Activities
There are no activities within U Hotel, aside from walking around each level to admire the artwork. There is also no gymnasium or swimming pool, though the lobby has a whimsical designed business centre. U Hotel also offers several conference rooms / meeting rooms within the premises. I like that they offer free airport transfers too.

  • Stayed: August 2015, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank RunningMan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2015

Stayed in a twin room for 2 nights, 4th floor facing the back carpark.
Check in was easy, staff are friendly and helpful.

The hotel is very new, so the rooms look slick and nice. It is accurate to what you see on the website. Time will tell how it holds up to higher traffic. Nice modern interior design and very comfortable, with everything the average traveller will need. You get a bath towel per person, floor mats, an extra pillow and complimentary water. Beds are restful and linen all clean. Free wifi was fast and had good coverage in the room. This is usually how I measure value, and uhotel definitely provides bang for buck.

The only thing missing for now, to make this an excellent location to stay is the noise insulation for the rooms - I believe some other reviews may have mentioned this. At night, you can hear footsteps in the corridors coming through the front door. If someone closes their room door elsewhere on the same floor, it echoes throughout and you will hear it. Light sleepers may be disturbed, but if you sleep like a log then no problem.

Lastly, the dedicated car park space is good if you get to park in front. At night, the back carpark can be a little dark and it isn't access controlled apart from a fence round the far perimeter. There is roving security, though irregular in frequency as far as I could tell.

Will definitely be back to stay.

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Nick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, General Manager at U Hotel Penang, responded to this reviewResponded 12 July 2015

Dear Nick K,

We are encouraged by your review and will certainly take your comments into concern.

We hope that U Hotel Penang has made a positive impact on you and we will have an opportunity to see you with us again soon.

Regards
Sinju Ooi

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Reviewed 2 July 2015

A very unique hotel with street art and painting. They have their own huge parking lot just behing the hotel with lights and guard, you feel safe to leave ur car (thumbs up). Clean room clean toilet except the towels...dirty stains on it. 1st night was terrible as the other guests was making alot of noise at the alley (shouting laughing and door slamming) until 1AM, guess noone can control this isnt it. 2nd & 3rd night was all good. I love their interior design (another thumbs up). Front desk was friendly as well I would defitnitly stay in this hotel again for my next visit. Keep it up!

  • Stayed: June 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jowee17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2015

I had a one night stay here. Checking in was easy. Traffic around the area can be pretty congested after office hours, but finding the hotel was easy. Parking available at the back of the hotel. I was told the parking area was secured. By CCTV maybe. Not sure. I noticed a man wearing a security uniform sitting at the corner of the roadside in front of the hotel. Not sure if he is the security personnel as he was playing with his phone everytime I check him out (can see him from the room window). Suprisingly, he was still playing with his phone even after I came back from dinner. Never once I see him making rounds or "securing" the area. Anyway, room was average. Hallway quite stuffy but clean and neat interior. This is a boutique hotel (supposedly) so the designs are attractive and eye-catching. Clean bed and pillows. But oh boy...the mattress was hard! I spent about 15 minutes checking the bed and the mattress just to be sure! Was too tired to ask for a change of room, also afraid that other rooms might have the same hard mattress. Maybe because its still new (trying to make some sense out of it). Many local eateries nearby. Fast foods are also within walking distance. 5 mins from USM, 3 mins to tesco - driving distance. Reasonably priced. Will definitely stay here again if the mattress is slightly softer and easier to sleep.

  • Stayed: June 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Azlyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, General Manager at U Hotel Penang, responded to this reviewResponded 12 July 2015

Dear Guest,

Thank you for your review on U Hotel Penang. We appreciate your comments and have certainly looked into the matter. You would be pleased to know we now have a better security guard that makes his rounds within the hotel and around the premise. We hope that you will come back to us again soon.

Regards
Sinju Ooi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about U Hotel Penang

Address: 676 Jalan Sungai Dua, Bayan Lepas, Penang Island 11700, Malaysia (Formerly U Hotel Bayan Lepas)
Region: Malaysia > Penang > Penang Island > Bayan Lepas
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #6 of 10 Hotels in Bayan Lepas
Price Range: RM134 - RM189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — U Hotel Penang 3*
Number of rooms: 128
Official Description (provided by the hotel):
U Hotel Penang in Bayan Lepas is a budget hotel in Penang and is about stylish and comfortable accommodation at affordable prices. Whether you're a budget business traveller, convention-goer or just here on holiday, we believe in providing an experience beyond the ordinary. Great customer service is one of our core values. We believe in a job well done and creating authentic connections with our guests. ... more   less 
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Also Known As:
U Hotel Penang Bayan Lepas

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