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U Hotel Penang
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Reviews (99)
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All reviewsboutique hotelfront deskdecent amenitiesopen air car parktesco extraminimal toiletriesroom service offeredpasar malamwhite wallscafe locatedwooden furnishingsfast food outletswalking distanceelectric kettleironing board and ironnewly renovated hotelnice size
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Reviewed 1 January 2018

I had a business trip to Penang on December 26 to 29, 2017. My office booked this hotel on my request.

Car Park
Open air car park located at the back of the hotel. Once you are in, parking lots located the left hand end are lit by a spot light located at the side of that utility building in the car park. There is a rear door from the reception to the car park which is opened from 7.00am to 9.00pm.

Reception
Check In and out is fast and easy. Just the usual, passport or identity card request upon check in. There is a deposit of RM100.00 payable upon check in and refundable at check out.

Room
I asked for high floor room, therefore I was given Room 410, located on the top floor. Bed is comfortable. Writing desk is available, there is no wardrobe, just a rack with hangers located next to the rack with kettle and coffee. Flat screen TV is wall mounted, there is a usb port at the back, I plugged in my usb hard disk to watch documentary. The gap is quite narrow, so unique skill is needed to find the usb port and plug in your hdd. Cleanliness is excellent.

I normally pull curtains apart so that I can see the outside of the room. Double track curtains was provided, the thinner layer seemed to be taped together at the top end with velcro strap or something like that. Therefore to have my view I used the window handle to keep the curtains apart.

Bathroom
Size ok, comes with basin, mirror, toilet, shower area with shower curtain.

Breakfast.
My office did not book this room with breakfast. Anyway in Penang food is abundant everywhere.

Public Transport
I saw Rapid Penang Bus no. 301 pass by the outside of the hotel. There is a bus stop located just outside of the hotel. To get to George town city, take this bus from the immediate outside of the hotel. Returning from Georgetown, alight the bus from bus stop located opposite of the hotel.

Tesco is located within walking distance.

Room Tip: Take higher floor rooms to have less street noise.
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Harmon_Goh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, Manager at U Hotel Penang, responded to this reviewResponded 22 January 2018

Dear Harmon_Goh,

Thank you for spending your time to review us. We appreciate your detailed review so much! :) Good to know that you managed to reach our TV's USB port (have tried before, and failed due to my finger size). Your good review would definitely motivate us to serve our guest better in future. We would try at our best to maintain, and keep on improving from time-to-time.

We look forward to welcoming you whenever you're back in Penang soon!
Thank you! :)

Regards,
Azzam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017

Third time staying here. The staffs are friendly, and check-in & check-out is quick with no fuss. Generally the rooms are clean and well-maintained, comes with the essentials (wi-fi, aircond, water heater, electric kettle, to name a few) but some rooms don't have a minibar so it's best to check first during check-in. Location is not bad at all, there's a cafe/bakery on the ground floor, the Tesco next door opens till midnight, there are a few fast food joints, restaurants, and 24-hour convenience stores within walking distance, so finding food is never an issue.

Room Tip: If you need a quieter room, ask for one away from the lifts. Rooms positioned in the middle of the hotel have no outside view.
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Hei_Najdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, Manager at U Hotel Penang, responded to this reviewResponded 22 January 2018

Hi Hei_Najdi,

Thank you for your time to review us. Glad to know that your stays with us were satisfying. Please be informed that the mini fridges are provided in our Deluxe King, and Family Room only. Due to our rooms' size, and different wiring type we can't expand our mini fridge facility in our Standard Queen and Standard Twin rooms. Should you prefer a double-bed room with mini fridge, you may book our Deluxe King room in future. The price difference is just a little (RM10/ night). There's always good promotion price our official website. Psst!: You may get cheaper room rate than Standard rooms (in other online agents website) for Deluxe King rooms in our official website.

We hope to see again soon, and thank you for your support! :)

Regards,
Azzam

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Reviewed 2 December 2017 via mobile

We are staying a night at the U hotel in Sg Dua, Penang. Its located a stone’s throw from Tesco Express and 5 mins drive from the USM campus. There are 4 types of rooms available here and we took the Deluxe. Room is pretty small and price is a bit on the high side at RM 192 including GST, excluding breakfast. Would have been a reasonable price if breakfast was included. The air cond was cold, amenities such as instant oats drink, tea bags and toiletries were provided. Cleanliness was good and the king sized bed was firm enough for us. There is a bakery cum cafe located just next door, the Butter Olive which offers a simple breakfast set of Western and Malaysian cuisine for RM10.90.

Stayed: December 2017, travelled with family
Thank Romuluz75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, Manager at U Hotel Penang, responded to this reviewResponded 5 December 2017

Dear Romuluz75,

We thank you for your review about U Hotel Penang. Your feedback is highly appreciated and we will further into your suggestion about the breakfast. Our room rate varies based on the our daily occupancy, it starts from lower price if the booking is made before the occupancy increases. Not to forget, there is a promotion price for returnee in our official website, and it reflects to all our room rate as well. You may use the promotional code provided in our official website for your future stay with us. We look forward to welcoming you again soon! Thank you! :)

Regards,
Azzam

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Reviewed 26 November 2017 via mobile

I am the Tour Manager of JANWAWA GROUP TOUR MANAGEMENT based in Hat Yai, Southern Thailand. We bring Thai runners to participate in Penang Bridge International Marathon every year. Our runners are very happy with the cleanliness of the hotel. The hotel Sales Manager, Marini Rahman, is very helpful and considerate. She specially arranged for a late breakfast for our runners who returned to the hotel at 10:45am. We will surely stay in this hotel again for the same event in 2018. In fact we have requested Marini to arrange the booking.

Stayed: November 2017
1  Thank Lawrence L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, Manager at U Hotel Penang, responded to this reviewResponded 5 December 2017

Dear Lawrence L,

We are deeply humbled and thankful for such an amazing review. Your appreciation of our property and services are greatly appreciated. We do work hard to ensure all of our guest have an enjoyable stay with us.

It was a great pleasure welcoming you over to our hotel and our staff will definitely be grateful to know of your kind comments. Thank you again for choosing us as your preferred place to stay for the next event.

Regards,
Azzam

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Reviewed 16 November 2017 via mobile

The room is small but have enough furniture and clean. Staff is friendly also. It has a restaurant on the ground floor so convenient for travelers. You just take few minute to walk a big supermarket in case you forgot something for your trip. From here to George Town maybe take around 30 minute if not traffic jam by bus.

Stayed: October 2017, travelled as a couple
Thank Ngan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uhotelpenang, Manager at U Hotel Penang, responded to this reviewResponded 5 December 2017

Dear Ngan T,

Thank you for your feedback and review about U Hotel Penang. It's our pleasure to ensure that all of our guests are comfortable while staying with us. Cleanliness and good service will always play their big roles in this, we'll try our best to maintain and keep improving from time-to-time. We can't wait to see you again whenever you're back in Penang. Thank you! :)

Regards,
Azzam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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