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Bukit Gambang Resort City
Ranked #2 of 2 Hotels in Gambang
Reviewed 13 June 2012

nice place if u wan a vacation near 2 the nature. the apartment that we stay is quite spacious and value for money. may need 2 keep up on cleanliness.water park also quite big, and the entrance ticket is quite cheap compare with others.

  • Stayed: May 2012
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3  Thank zoesoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 June 2012

Went for a 3d2n stay in a Family suite. One night was complimentary as my son had won it for a competition. Waterpark entrance tickets and breakfast were also included. A good deal IF the resort was in better shape and the waterpark can handle the large crowd. The room is spacious (a plus) but corridors, lifts and even lobby was not clean. It looked like they did not hire a cleaner to maintain the resort. Filthy. Food is limited and expensive as it was limited to buffets. We went out of the resort to nearby local restaurants. Food was not as great either but much cheaper. Night time carnival at resort is terribly run. Workers were smoking and operation of machine was just a job. Safery? None. Despite its terrible state, kids had fun while I worry if they will ever make it down from the rides safely. Never again. The animal farm was temporary closed to make way for the opening of the Safari World. God help the animals. If no proper care and environment is given to them, they will end up with only one animal being alive. I had no heart to ride the horses just opposite the resort. The kids loved the experience but I was more concerned about the horses. They looked miserable. Waterpark was another nightmare. Seriously, there should be strict implementation of the rules. Hygiene was a huge issue for me and overpriced food versus the quality. Visitors to the park (majority) did not observe swimming attire. There are many available in the market. Choose one including those intended to cover from head to toe. Instead, fully clothed humans just jumped in without showering prior to entering, most have their underwear, bras, t shirts, track bottoms, name it! I can actually count the number of visitors actually wearing proper attire. The water was terribly filthy with sand inside the pool as no one bothers to rinse their feet before going in from the sandy area. Bukit Gambang is also launching another resort soon. I am just wondering how they are going to handle the influx of people coming without improving the number of staff, the facilities etc. The whole idea of having resorts, water park, safari world and the masterplan of bukit gambang resort city will fall apart fast if this continues. Does the resort not want repeat customers? I am left disappointed with the great promo on website and media. The actual experience fell short by a lot.

Room Tip: If u must stay at BGRC, choose the family suite. Block N2 is good if you have kids. Nearer to the mi...
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  • Stayed: June 2012, travelled with family
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2  Thank IntanFuhaira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

Maybe it was the wrong period. But it is clear that the resort is not capable of handling large crowd. We went there for a 3d2n church camp and although there's no unforseen circumstances, it is clear that the resort seems to be lacking in staffs to run the place.

The rooms were mediocre, and the floor's really dusty dirty although room service did come and sweep but it is not clean enough, just by walking around you'll have to wash your feet.

The restaurant is by far the worst let down. The food is either undercook, or overcook or tasteless. I usually won't complain much as it is buffet and the staffs have to feed so many people. My estimate the occupants reaches about 1k people in that resort.

I think they shouldn't have too many Island stores. Sometimes, the spoons and fork are in lack. The queues are long and probably the worst of all is the flies that kept on attacking the unprotected food.

Other than that, we did not visit the theme park although I heard that it is good, One thing that I would give a thumbs up is their wifi. They have routers everywhere and so the signal is strong wherever you are. Be it in rooms / hall / dining... The best part is probably the fact that the wifi never once dropped. Usually in places like this, you would expect that there are problems connecting and the router's ip is messed up and unable to use but here, that never happened.

Do bare in mind that this resort is out of nowhere and to get to Kuantan, it is at least 30 minutes drive... So only visit this place if you intend to go to the water park otherwise, I am not sure if I would stay there again.

  • Stayed: June 2012, travelled with friends
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1  Thank Elluminate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

Stayed in family suite. The room is nice and spacious but a bit old age. The super single bed is massive, can fit 2 person comfortably. Wifi is not good though, depends on room's location. better asked for room nearer with wife port.
Breakfast - variety of foods to choose from.
Complementary horse ride is a great experience.

Room Tip: asked for room nearer to wife router.
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  • Stayed: June 2012, travelled with family
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1  Thank Azrulkusairi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2012

I booked 3 Days 2 Nights package for Family Suite. Its a 2 bedroom apartment. I'm very satisfied with the room. Even though there's no Astro has been provided.
My family and I had fun at the water park on 2nd day. Other than water park, we are also tried some outdoor activities/amusement park that are also provided at the resort.

I will recommend this resort to my friends and relatives and will go some other time!

  • Stayed: March 2012, travelled with family
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3  Thank MyaZara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bukit Gambang Resort City

Address: Jalan Gambang, Gambang 26300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Gambang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Gambang
Price Range: RM154 - RM238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bukit Gambang Resort City 3*
Number of rooms: 1124
Official Description (provided by the hotel):
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more   less 
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan

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