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“Stay in Caribbean, it was good but can be improve”

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Bukit Gambang Resort City
Ranked #2 of 2 Hotels in Gambang
Reviewed 18 February 2017

Made booking thru internet, FO was good and staffs friendly. Room at S1-01 was clean and condition was ok except aircond can be not so cold, wifi can be faster. breakfast was excellent, many choices. In general it was satisfied holiday, if more budget can stay at Arabian as it is newer hotel...but will be back.

Room Tip: Block S1 better as facing to main road of the resort
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  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank mzmfadzli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian C, General Manager at Bukit Gambang Resort City, responded to this reviewResponded 20 February 2017

Thank you for reviewing Caribbean Bay Resort on Tripadvisor.com and we appreciated your constructive feedback as this provides an opportunity for us to continuously improve our services.

We are delighted to hear that overall we have met your expectations and we look forward to welcome you back to Bukit Gambang Resort City in the near future.

Thank you and best regards

Ian Chin
Resort Director
Bukit Gambang Resort City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 - 46 of 348 reviews

Reviewed 15 February 2017

Pro:-
Spacious room.
Tram services available to the Safari and Water park.
Cons:-
No towels and bath mat available in the room. Called housekeeping, on duty manager and room service numerous times but no one pick up. Called the bell boy and they send 4 towels without the bath mat. The towel is not clean properly, colour already turn grey and some got stains.
The rail on the balcony seem not save and I have to make sure non of my children lingered there.
The stairs was very dirty with dust, bird drops etc.
Breakfast is so... so...
Not many TV channel available and the reception was not very clear.

  • Stayed: February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank optrijuni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian C, General Manager at Bukit Gambang Resort City, responded to this reviewResponded 20 February 2017

Thank you for reviewing Caribbean Bay Resort on Tripadvisor.com and we sincerely appreciated your constructive comments as this allow us an opportunity to improve our services and customer's experience.

We sincerely hope that you will grant us another opportunity to be of service to you in the near future and if I can be of personalized assistance, please feel free to contact me directly.

Thanks and best regards

Ian Chin
Resort Director
Bukit Gambang Resort City
Email : ianchin@bgrc.com.my

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Reviewed 13 February 2017

everything fine .. just must put some spoon maybe it will more good .. room clean ..bath also clean ..good service ... tram bit late like we already wait at 9 am but late bit .. safari i think good but tarzan show bit bored and doesnt understand .. thank you for your service .. i think i give 4 star

  • Stayed: February 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank 박김 형
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian C, General Manager at Bukit Gambang Resort City, responded to this reviewResponded 20 February 2017

Thank you for sharing your constructive feedback on Tripadvisor.com and we are delighted to receive your 4 Star Ratings, which indicated that our services have met your expectations. We will continuously improve the shows in Safari Park to live up to our motto of "entertaining yet educational"

We look forward to welcome you and your family again to Bukit Gambang Resort City in the near future.

Thanks and best regards

Ian Chin
Resort Director
Bukit Gambang Resort City

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Reviewed 11 February 2017 via mobile

We stayed at the Carribean suite for 2 nights. The toilet cleanliness is seriously below average. The were hairs at the shower area, the water heater didn't work. The kitchen area looks OK but there was a lipstick stain at one of the cups (not properly washed).

The hallway of the lodging was badly maintained. The parking lot was awful plus scary if you parked your car alone at night.

The swimming pool at the Carribean lodge is quite dirty as if it was not maintained at all. Water in a babypool is dirty. Plus there was a used cotton bud found at the pool area.

This would definitely be my first and last visit to Bukit Gambang Resort City. I'd rather spend more at elsewhere for more comfortable holiday with my small family.

Stayed: February 2017, travelled with family
Thank Syed Hudd Azraa... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian C, General Manager at Bukit Gambang Resort City, responded to this reviewResponded 20 February 2017

Thank you for reviewing your last vacation on Tripadvisor.com. We sincerely regret to hear of the unpleasant experiences and have discussed your comments with our departmental managers and taken corrective measures to prevent recurrence.

We sincerely hope you will grant us another opportunity to be of service to you so that we can extend the warm hospitality that you truly deserve. Please do not hesitate to contact me directly when you are ready to return to Bukit Gambang Resort City.

Thanks and best regards

Ian Chin
Resort Director
Bukit Gambang Resort City
Email : ianchin@bgrc.com.my



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Reviewed 1 February 2017 via mobile

It take longer time to proceed check in at the reception area. SOP should be improved on the check-in process. Room is big enough but periodical inspection on the facilities of room should be carried out, the attenna wire is broken so tv does not function properly. There are a lot of ants in the toilet, room is still consider clean.
Safari park is nice and it is recommended to have a trip to safari park. Staff at front desk is friendly.

Stayed: January 2017, travelled with friends
Thank YCTey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian C, General Manager at Bukit Gambang Resort City, responded to this reviewResponded 20 February 2017

Thank you for your constructive comments on Tripadvisor.com.

We sincerely appreciated your feedback as this allows us an opportunity to undertake corrective measures to improve our services.

We look forward to your next visit in the near future.

Thank you and best regards

Ian Chin
Resort Director
Bukit Gambang Resort City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bukit Gambang Resort City

Address: Jalan Gambang, Gambang 26300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Gambang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Gambang
Price Range: RM152 - RM427 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bukit Gambang Resort City 3*
Number of rooms: 1124
Official Description (provided by the hotel):
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more   less 
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan

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