Just came back from this hotel for a short Chinese New Year break. The hotel staff seems to be not trained to handle massive crowds due to the high influx of travellers during the festive period as well as a few company trips. Check in was a long wait, and check out was even worse!!! I had to wait for more than 30 mins just to check in and out. We stayed in a 2-bedroom family suite. It was faily large, with 4 single beds. However, all 4 beds were infested with dust mites!!! I have to give credit to the housekeeping and the reception staff as they were very accommodating and understanding. However all calls to the Duty Manager went unaswered. In the end, the staff manged to get us another room eventhough they were fully booked and in the new room, there were mites as well, albeit in lesser quantity than the first one. We had no other choice but to stay in the room as there are no more rooms available. The housekeeping staff went all out to change all the bedsheets again for us (it was already midnight), and for that I'm grateful. Breakfast and dinner was really not that enjoyable due to the crowd and at the entrance to the dining area, there was one staff (no name tag) who was really rude and was giving instructions to guests like we were little children who needed to be disciplined. All the other staff were very friendly and attentive, and this one particular man spoiled it all. All in all, I feel the hotel needs to improve more on its cleanliness.
- Official Description (provided by the hotel):
- Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more less
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- Also Known As:
- Bukit Gambang Resort City Hotel Kuantan