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All reviews pools nina loft sustainable mezcal eco sunrise chill paradise cenote mexico lagoon
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1 - 6 of 48 reviews
Reviewed 13 January 2021

When we turned up at the hotel, once you walked through the door we were wowed by the pool, bar and ethos. It was New Years Eve and we paid for dinner at the hotel which was superb also. BUT! I had also been in touch with the manager beforehand and at no point did he say they were going to throw a full on party on NYE and give us the option of choosing somewhere else. Not only that, he does not wear a mask, nor do a lot of his staff. We have been travelling carefully, always wearing a mask, choosing locations in low risk, low visitor number areas, keeping our distance etc but at this hotel there was none of that. No temperature checks when we arrived and come party time, dozens of people were socialising, dancing, getting drunk in the bar area with no masks and getting very closely and for a brief moment, we let our judgement slip and stayed in the bar for a drink without our masks. When the managers friend knocked over my drink to ring in the new year and didnt replace it, the bartender stuck his insanitary hands into a punch bowl to scoop me up a glass of drink...no way was I going to drink that. Gross, no one during this time should be sticking their hands in your drink. The rest of the world is in lockdown, in most countries there are huge fines for throwing parties so we did not expect this. As we were diving early in the morning in Xcalak and would have to be up early and sober for a long drive, we could not participate in the party. Just our luck, our room was right above the speaker and the music was insanely loud. At 130AM when we realised we would get no sleep, we asked for our money back and went to find another hotel. Guess what, several days later we are sick with Covid :-/ Everywhere else in Mexico was super careful, this place was the wild west and lots of people staying there from Mexico City which is the red zone so visit at your peril. The beds are also a massive pain in the butt to get into

Room tip: Dont have a room anywhere near the pool area
Date of stay: December 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank T_Daly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2020

They take great pride in reducing their carbon footprint and increasing awareness amongst their guests.
And they do this without compromising on comfortness.
From the pool to the beds, everything was amazing. Not to mention the amazing food.

Highly recommended.

Date of stay: November 2020
Trip type: Travelled with friends
Thank daviddana474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2020

Beyond the beautiful wooden door, you will find paradise that will bring your mind to a place of a living dream. The pools are a beauty that you must see for yourself. CAn you imagine 5 pools, and a place to dive. This private escape, is everything you have been looking for. Don't be afraid to book a little piece of heaven.

Room tip: Alan was the most accommodating . Just ask.
Date of stay: July 2020
    • Value
    • Location
    • Service
Thank xoxobobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2020 via mobile

We stayed a couple of days, the room is just the size you need, confortable matress, air conditioner, and everything is really clean. The cocktails in the bar are delicious, the staff is super kind and fun. They arranged for us a tour in the lagoon and gave great restaurants recomendations. You really get a great value for money deal.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank marcelamz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2020

A family owned hotel that did not disappoint. I was completely in awe by the architecture and the details that were drawn out to make this a sustainable and eco friendly hotel. The pools were amazing and refreshing after going on our excursions all arranged by the hotel. We loved it so much we stayed an extra night. I truly enjoyed meeting the family Brenda, Allen, Xavier and Christina they put so much love into this project and you can definitely feel the energy and beautiful vibrations it sends off. This place reset my soul and helped me escape the pandemic. Breakfast was included and was amazing fresh from the farm that they have so if you love farm to table then it will hit the spot. It was exceptionally clean and well run. I also enjoyed meeting the friendly dog Nina who is the caretaker of the grounds and makes her presence known, so beautiful. It was such a gem. Bacalar was truly magical and hope to be back soon to Makaaba.

Date of stay: August 2020
Trip type: Travelled with friends
Thank 493uraniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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