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“Great but plenty of room for improvements”
Review of Kata Rocks

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Kata Rocks
Ranked #12 of 56 Hotels in Kata Beach
Certificate of Excellence
Reviewed 14 December 2017

We tried out katarocks for a night for the experience and it indeed has great views. The service was great during our stay as the staff were attentive enough to gave us drinking water while we waited for our rooms in the lounge and gave us towels when we swam in the pool without us asking for it.

We stayed in a two bedroom villa and the place is clean. The room pretty much has everything. I loved the kitchen where it was equipped with almost everything we needed. There was even a dishwashing machine!

However during our stay, the kettle wasn't working properly, neither was the induction stove and the washing machine. We called for helped a couple of times during the day for these issues. They did however changed the kettle for us and fixed the stove. They offered laundry service for free.

Overall, the service is good and the place was really nice but it would have been better if everything could have been checked beforehand if it was working and saved us the trouble from calling for help. It shouldn't matter if we are staying for 1 night or 10 nights. The place should always be in tip top condition, or guests should be made aware of things which aren't working. I mean after all, the price per night is not exactly a small amount and for the size of the resort, it should always aim to impress.

For travelers, location wise, while it is near shops around kata, the slopes are a challenge. While they do provide buggy service around the resort, I'm sure going down and up to the resort might require a fee, or you can choose to walk. It is pretty near, just that the slopes are pretty steep. So you might want to buy whatever you need before going up the resort.

  • Stayed: December 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Shakila L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 29 December 2017


Dear Shakila L

Thank you for taking the time to tell us about your recent experience at Kata Rocks.

It is always pleasing to share with the team positive feedback. We’re delighted to read that you loved the view along with the service from the team during check in was a highlight; our team are thrilled to hear this thank you.

Thank you for mentioning to us in regards to some of the areas that didn’t reach expectations. We apologise in regards to the inconvenience caused by the kettle and the stove. This is not of our usual standard, and even though our team were able to rectify the situation, we should ensure these areas are in regular working order before you arrive. We thank you for again for your understanding and raising this to our attention. We are sure this will be of great encouragement as we strive to deliver an excellent holiday experience.

Again, thank you very much for your review; we look forward to the opportunity of welcoming you back to Kata Rocks again in the future.

Best regards,

Kata Rocks.

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Reviewed 7 December 2017 via mobile

We stayed in a two bedroom apartment with pool for 5 days. The apartment was beautiful as was the view. The resort is very hilly and requires a buggy (supplied with driver) to get around the resort. Breakfast was a disaster, they insisted on sitting us on the deck which meant that every time we wanted something we had to go down 3-4 steep steps with no rail and come back holding our food. The staff are young and beautiful but speak little language beside Thai. Our breakfast order was mixed up
most morning. Lots of staff but little training.
Dinner wasn’t good. Poor quality meat and $100 plus for a very ordinary wine. The spa was wonderful . There are far better places to stay in Thailand and we were disappointed in Kata Rocks.

Stayed: December 2017, travelled with family
Thank Kiaola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 26 December 2017


Dear Kiaola,

Thank you for choosing to stay at Kata Rocks, we are glad to read that you liked the villa and the view; yes, we couldn't agree more.

We are sorry to read about your breakfast experience, as the Clubhouse was undergoing some routine maintenance, we temporarily moved our tables to the deck area during this period. We apologise for the inconvenience this caused. Regarding the breakfast orders, this is not to our usual standard and we are currently looking into this; thank you for raising this to our attention. We have also shared your feedback regarding the quality of meat on our dinner menu, this is interesting to read as we pride ourselves on high-quality meats being available, however, we take on board your comments as we continually look for ways to improve our guest experiences.

In light of this, our Spa team are delighted to hear your treatment was wonderful. This will serve as great encouragement to our team, thank you.

Thank you again for writing into TripAdvisor, we do hope we have the opportunity to welcome you back to Kata Rocks in the near future.

Best regards,

Kata Rocks.

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Reviewed 5 December 2017

One of the most beautiful hotel ever! It was like a dream come true - could not have asked for a better experience. the Staff is excellent, great restaurants, the spa and gym are exceptional. The location in Kata is perfect as well - walking distance to lots of venues. Can't wait to get back.

Room Tip: rooms for all, we stayed in a 2 bedroom suite - but i think there is a 4 bedroom suite option
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  • Stayed: November 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kev949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 18 December 2017

Dear Kev949,

Thank you for taking the time to write a such a wonderful review following a recent stay at Kata Rocks.

We’re delighted to read it was like a dream come true, and that every touch point elevated the overall experience. It was a pleasure to share with the team that you couldn’t have asked for a better experience; this will serve as great encouragement as we continually strive for feedback such as yours.

Again, thank you for your kind review, we look forward to welcoming you back to Kata Rocks in the near future.


Best regards,

Kata Rocks

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Reviewed 29 November 2017

We fell in love with this place the moment we checked in, did not want to leave, so much i could write but don't want to create a novel...so here it is...Staff awesome, management awesome, resort awesome, facilities awesome, food, drinks awesome, infinity pool amazing, rooms and service of rooms couldn't ask for more, this place is a must see, so much to do in Phuket, Huge bonus if you want to just stay put and soak in the sunshine and stunning views, have been twice now and will return again, amazing experience,amazing people, lovely culture

Room Tip: Take a good book and enjoy the ambience of this gem
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 18 December 2017

Dear Tony C

Thank you for taking the time to review us following your recent experience at Kata Rocks.

We’re truly delighted to read your wonderful review, and that the entire experience from the culinary offerings, villa facilities, service from the team and incredible views were ‘amazing’; our team is thrilled to hear this, thank you very much. We strive to deliver a memorable experience and this is great to share with the team.

Again, thank you very much for your positive comments. We are looking forward to the next opportunity to welcome you back to Kata Rocks.

Best regards,

Kata Rocks

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Reviewed 26 November 2017

This hotel is absolutely stunning ,The apartments are huge, in room tech is great - speakers in every room, mood LED lights and all electronically controlled via the TV, iPad or wall controls. They have a phone buddy that suited us. The balcony pool is really big for a private pool. The provide plenty of complimentary water, complimentary fruit and a good selection and at the night turn down service they provide a little good night treat like cookies or dried fruit. Staff are great and very friendly. There is a golf cart that takes you around the hotel and they are very efficient and prompt when you call for a lift. The view is spectacular. The grounds are very well kept. They cater for children as well. Kids club is great and babysitting. The hotel pool is amazing. Break fast is a mix of buffet and a le carte - its very delicious. The hotel restaurant has great food too. highly recommended.

Room Tip: for 2 bedroom. I would ask for 202 as the side outlook is private on to bush and it gets a lot of su...
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  • Stayed: November 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Gigi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 18 December 2017

Dear Gigi L

Thank you for taking the time to into TripAdvisor following your recent experience at Kata Rocks.

We’re delighted to read such positive comments and that the villa was well equipped for your stay; we pride ourselves on the technology available in each villa and we’re pleased to know this was a highlight. We have passed on your wonderful feedback to the team regarding their service and friendliness, along with the kids club facilities and breakfast – an essential part of the day!

Again, thank you for your kind review, and we look forward to welcoming you back to Kata Rocks in the near future.


Best regards,

Kata Rocks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kata Rocks

Address: 186 22 Kok Tanode Rd, Kata Beach, Karon, Phuket 83100, Thailand
Region: Thailand > Phuket > Karon > Kata Beach
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Kata Beach
#8 Spa Hotel in Kata Beach
#11 Luxury Hotel in Kata Beach
Price Range: RM 2,373 - RM 8,869 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kata Rocks 5*
Number of rooms: 34
Official Description (provided by the hotel):
Kata Rocks is a luxury boutique resort and residence, built directly on the oceanfront on the southern end of Kata Beach, along Phuket's west coast. The Sky Villas range in size from one-four bedrooms; each offering its own private infinity-pool, an expansive dining and living area, fully-fitted European kitchen, and superbly appointed bedrooms and bathrooms including daily cleaning and evening turndown service. Each villa is equipped with latest interactive iPad technology allowing guests to control the Sky Villa environment at the touch or swipe of a button. The Sky Villas also come with the latest in mobile connectivity providing guests unlimited 4G internet access and complimentary international phone calls via a dedicated mobile phone. Kata Rocks offers an oceanfront restaurant, lounge, library, a fabulous bar, a thirty-five meter oceanfront lap pool, holistic wellness & spa facilities, a cutting-edge fitness centre and a perfectly-located function room for weddings and events. For more information on Kata Rocks Oceanfront Resort Phuket go to the Kata Rocks Website. ... more   less 
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Also Known As:
Kata Rocks Phuket/Kata Beach

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