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Reviewed 7 December 2017 via mobile

We stayed in a two bedroom apartment with pool for 5 days. The apartment was beautiful as was the view. The resort is very hilly and requires a buggy (supplied with driver) to get around the resort. Breakfast was a disaster, they insisted on sitting us on the deck which meant that every time we wanted something we had to go down 3-4 steep steps with no rail and come back holding our food. The staff are young and beautiful but speak little language beside Thai. Our breakfast order was mixed up
most morning. Lots of staff but little training.
Dinner wasn’t good. Poor quality meat and $100 plus for a very ordinary wine. The spa was wonderful . There are far better places to stay in Thailand and we were disappointed in Kata Rocks.

Date of stay: December 2017
Trip type: Travelled with family
Thank Kiaola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 26 December 2017


Dear Kiaola,

Thank you for choosing to stay at Kata Rocks, we are glad to read that you liked the villa and the view; yes, we couldn't agree more.

We are sorry to read about your breakfast experience, as the Clubhouse was undergoing some routine maintenance, we temporarily moved our tables to the deck area during this period. We apologise for the inconvenience this caused. Regarding the breakfast orders, this is not to our usual standard and we are currently looking into this; thank you for raising this to our attention. We have also shared your feedback regarding the quality of meat on our dinner menu, this is interesting to read as we pride ourselves on high-quality meats being available, however, we take on board your comments as we continually look for ways to improve our guest experiences.

In light of this, our Spa team are delighted to hear your treatment was wonderful. This will serve as great encouragement to our team, thank you.

Thank you again for writing into TripAdvisor, we do hope we have the opportunity to welcome you back to Kata Rocks in the near future.

Best regards,

Kata Rocks.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

One of the most beautiful hotel ever! It was like a dream come true - could not have asked for a better experience. the Staff is excellent, great restaurants, the spa and gym are exceptional. The location in Kata is perfect as well - walking distance to lots of venues. Can't wait to get back.

Room tip: rooms for all, we stayed in a 2 bedroom suite - but i think there is a 4 bedroom suite option
Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kev949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 18 December 2017

Dear Kev949,

Thank you for taking the time to write a such a wonderful review following a recent stay at Kata Rocks.

We’re delighted to read it was like a dream come true, and that every touch point elevated the overall experience. It was a pleasure to share with the team that you couldn’t have asked for a better experience; this will serve as great encouragement as we continually strive for feedback such as yours.

Again, thank you for your kind review, we look forward to welcoming you back to Kata Rocks in the near future.


Best regards,

Kata Rocks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

We fell in love with this place the moment we checked in, did not want to leave, so much i could write but don't want to create a novel...so here it is...Staff awesome, management awesome, resort awesome, facilities awesome, food, drinks awesome, infinity pool amazing, rooms and service of rooms couldn't ask for more, this place is a must see, so much to do in Phuket, Huge bonus if you want to just stay put and soak in the sunshine and stunning views, have been twice now and will return again, amazing experience,amazing people, lovely culture

Room tip: Take a good book and enjoy the ambience of this gem
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 18 December 2017

Dear Tony C

Thank you for taking the time to review us following your recent experience at Kata Rocks.

We’re truly delighted to read your wonderful review, and that the entire experience from the culinary offerings, villa facilities, service from the team and incredible views were ‘amazing’; our team is thrilled to hear this, thank you very much. We strive to deliver a memorable experience and this is great to share with the team.

Again, thank you very much for your positive comments. We are looking forward to the next opportunity to welcome you back to Kata Rocks.

Best regards,

Kata Rocks

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Reviewed 26 November 2017

This hotel is absolutely stunning ,The apartments are huge, in room tech is great - speakers in every room, mood LED lights and all electronically controlled via the TV, iPad or wall controls. They have a phone buddy that suited us. The balcony pool is really big for a private pool. The provide plenty of complimentary water, complimentary fruit and a good selection and at the night turn down service they provide a little good night treat like cookies or dried fruit. Staff are great and very friendly. There is a golf cart that takes you around the hotel and they are very efficient and prompt when you call for a lift. The view is spectacular. The grounds are very well kept. They cater for children as well. Kids club is great and babysitting. The hotel pool is amazing. Break fast is a mix of buffet and a le carte - its very delicious. The hotel restaurant has great food too. highly recommended.

Room tip: for 2 bedroom. I would ask for 202 as the side outlook is private on to bush and it gets a lot of sun.
Date of stay: November 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank GigiL211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 18 December 2017

Dear Gigi L

Thank you for taking the time to into TripAdvisor following your recent experience at Kata Rocks.

We’re delighted to read such positive comments and that the villa was well equipped for your stay; we pride ourselves on the technology available in each villa and we’re pleased to know this was a highlight. We have passed on your wonderful feedback to the team regarding their service and friendliness, along with the kids club facilities and breakfast – an essential part of the day!

Again, thank you for your kind review, and we look forward to welcoming you back to Kata Rocks in the near future.


Best regards,

Kata Rocks

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Reviewed 25 November 2017

Transported from our hotel by luxury limousine this retreat is approached by the narrowest of roads away from the humdrum of Kata life. On arrival a golf style trolley awaits to deliver you to the restaurant in grand prix style. The arrival is a sight to behold with views that make one melt, Truly a wow factor. The menu is exquisite and the service totally faultless. The wine list is extensive, albeit pricey. If your budget runs to it then go for it. Dress appropriately! Its an amazing and wow experience, I am sure you'll not be disappointed

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Steve32Yorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kata_Rocks_Phuket, Manager at Kata Rocks, responded to this reviewResponded 18 December 2017

Dear Steve32Yorkshire

Thank you for taking the time to review us following your recent visit to Kata Rocks.

We’re delighted to read your experience was truly enjoyed, with special mentions to the excellent service of our Rock Stars and the restaurant menu with an extensive wine selection all being main highlights and added to your overall experience; thank you very much for mentioning this, the team are thrilled to hear such great feedback.

Again, thank you for your wonderful feedback. We are looking forward to the next opportunity to welcome you back to Kata Rocks.

Best regards,

Kata Rocks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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