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“Family in Juquehy”

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Juquehy Praia Hotel
Ranked #2 of 5 Hotels in Juquei
Certificate of Excellence
Reviewed 2 April 2017 via mobile

We are two families of 4 with teen kids that stayed in the hotel. The installations are nice, recently renewed. The beach is beautiful, super clean not only on the sand but also the sea. Unfortunately the service in the hotel specifically on the restaurant is poor, waiters are not as proficient and attentive as they should be. They never were disrespectful or anything like that but really not giving the least minimum attention. Also some issues on cleanness on the restaurant restroom, at the end of the day the restroom was super dirty. We found the first day on our room a tiny roach which is not dramatic, but is says a little about pest control, the second level loft not swept at all in several days. So; it is just a matter of maintaining the areas clean all the time.
Overall we liked the place, but service need to improve.

Stayed: April 2017, travelled with family
Thank AndresC1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabiana J, Comunicação at Juquehy Praia Hotel, responded to this reviewResponded 3 April 2017

Dear guest! Thank you for telling us about your experience at Juquehy Praia Hotel! We guarantee that your suggestions will be reviewed and taken into account! Our employees are trained to serve guests in the best possible way. We sincerely apologize if this did not occur! We are always at your disposal! Sincerely Fabiana C. Communication

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Reviews (297)
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2 - 6 of 297 reviews

Reviewed 29 December 2016

The facilities are well kept, rooms are crowded on each other but still attractive. Breakfast and dinner buffets are prepared with children in mind; portions are childwise - do not expect gourmet meals. Bring your own hair drier (the ones provided are more like toys). Beach staff is laid back.

Room Tip: Kids are everywhere, but the closer to the beach the noisier in the a.m., the further from the beach...
  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Gabriela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabiana J, Comunicação at Juquehy Praia Hotel, responded to this reviewResponded 1 January 2017

Dear Host! Thank you for rating your Juquehy Praia Hotel! Sincerely Fabiana C. Communication

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Reviewed 9 October 2016

We stayed here during a business meeting and used the meeting room on the 2nd floor above the restaurant. The living room area there is great. The pool with a warm hot tub next to it are also great.
The food was fine and the room clean and luminous with a great hot shower -they use solar power here!.
The beach is amazing and there were several families lodging here during our meeting. There seemed to be people who entertained the children too!
There is a gym, wifi works fine, a pool bar -great drinks.
Breakfast was complete, from eggs to cheeses and fruits, cakes and yougurt. They even had a gluten free - lactose free bread! (I am coeliac so that was a plus for me).

Room Tip: Mine faced west, on the quiet side road on the 2nd floor and was fine.
  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Austin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabiana J, Comunicação at Juquehy Praia Hotel, responded to this reviewResponded 10 October 2016

Dear guest! We appreciate your review to Juquehy Beach Hotel. It is always a pleasure to receive positive comments. We hope to see him soon again. Best regards Fabiana - Communication

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Reviewed 18 May 2016 via mobile

This was our third time to stay at the Praia. To say we love it is an understatement. The food is awesome, both for kids and adults. The pool area and beach area are well maintained and help keep little ones busy. There is a staff of recreation directors that also facilitate sand castle building and other games. Our kids are 2.5 and 4.5 and it's such a great experience each time!

Stayed: March 2016, travelled with family
1  Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabiana J, Comunicação at Juquehy Praia Hotel, responded to this reviewResponded 18 May 2016

Dear guest! Thank you for your evaluation. Is always welcome! Best regards Fabiana- Communication

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2016

Great service from front desk to beach crew.
Very nice and comfortable facilities: sauna, conference room, kids room, gym with beach view, TV room, etc...
A very good and free wifi service.
Great main restaurant with international chef cuisine: good food, excellent service, bilingual menu (portuguese-english); very nice breakfast with lots of fruits, breads, cakes, etc...
The location is good, but the last 2miles of the road to there is in bad conditions: bumpy and irregular.
The room is clear and comfy. Not big, but good. Good beds. Nice bathroom (soaps ans shampoos by L'Occitane).
The swimming pools are great. The main pool has a great beach view!!! Poos service is great too.
All the staff is kind and helpful.
Parents with kids will enjoy the place. There are monitored activities for kids. Nice staff.
The beach is the jewel of the crown: Juquehy Beach is FANTASTIC!!!

Room Tip: Upper level rooms are quieter, specially the numbers 2, 4, 6, etc...
  • Stayed: March 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Eduardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabiana J, Comunicação at Juquehy Praia Hotel, responded to this reviewResponded 18 March 2016

Dear guest! Thank you for your comment regarding lodging at Juquehy Praia Hotel. We were pleased that you enjoyed our hospitality. Be always welcome! Sincerely Fabiana- Communication

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Juquehy Praia Hotel

Address: Avenida Mae Bernarda 3221, Juquei, Sao Sebastiao, State of Sao Paulo, Brazil
Region: Brazil > State of Sao Paulo > Sao Sebastiao > Juquei
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Juquei
Hotel Class:5 star — Juquehy Praia Hotel 5*
Number of rooms: 57
Official Description (provided by the hotel):
Juquehy Praia Hotel is synonymous for quality service, leisure and tranquility. Located directly on the Juquehy beachfront and surrounded by the Atlantic Forest, the hotel features green areas throughout its internal spaces, enhancing the connection for our guests with the natural beauty of the region. ... more   less 

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