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Lucíasb

Amazing tour and accommodation

5.0 of 5 bubblesReviewed 6 Nov 2019
I booked a tour with Borneo Refugia and stayed at Kawag for one night. I could not be happier. The experience of trekking in the jungle was amazing, and our guide Rob was so nice and knowledgable. We didn't see orangutans, unfortunately, but we saw other wildlife such as gibbons, red leaf monkeys, Wild pigs and wild cats, and leartn a lot about the rainforest. The accommodation was new and very comfortable. The staff were helpful and nice, and the food was yummy.
Overall, excellent experience, I totally recommend it!
Date of stay: November 2019
Trip type: Travelled with friends
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6 - 11 of 46 reviews
Reviewed 5 October 2019 via mobile

A nice, fairly new place. Rooms are clean, but prepare for basic infrastructure. The dining area is lovely and friendly, enjoyable. Thanks for the chef, food is really good. You may find couple of trails but prepare for millions of leaches. Quit annoying to check your body all the time. They made hard to enjoy trekking.
But the staff, was very VERY nice and kind. I wish to meet all around such people. A big thanks all of you.

Date of stay: October 2019
Trip type: Travelled with family
Thank zpeller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2019

The resort has an interesting design which allows you to observe nature from an elevated boardwalk, you can even take photos of birds and other wildlife from your breakfast table. The service staff are very friendly, professional and attentive to your needs and the food was very good. My guide Rom was very knowledgeable in all aspects of the jungle and patiently explained all the interesting things we saw on the hikes and night drive. We saw lots of birds and small animals even though the region was in the middle of a drought. There were very few mosquitos at the lodge, probably because of all the small bats which come out at night to eat them. My guide was also happy to change my itinerary to suit my plans/interests.

On a slightly negative note, one of the other senior guides there seemed to have little understanding of wildlife observation etiquette - they were about 50m ahead of us on a jungle hike & we could hear him shouting and laughing, which would scare away any wildlife around. He also refused to let my guide and I hitch a ride with his vehicle one morning to travel to the forestry worker's quarters to look for an orangutan (even though there were spare seats), so we had to walk 20min or more to get there, by which time the orangutan had already left.

Room tip: Fan room is fine as it cools down quite fast at night
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank wilcirrus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Borneo_Refugia, Marketing Officer at Kawag Nature Lodge, responded to this reviewResponded 16 October 2019

Hello wilcirrus,

Thank you for staying with us at Kawag Danum Rainforest Lodge and for taking the time to share your valuable review.

Concerned with your comments, we had made an investigation and would like to take this TripAdvisor reply corner to explain this little misinterpretation.

Wildlife observation etiquette – For this matter, a guide has their own way to entertain their guests and some of them presented their cheerful and energetic personalities to ensure that their guests will not feel bored during the jungle activities.

Refuse to hitch a ride – For this matter, we already communicated with our guides. We found that the issue here was on the time arrangement of the activity. The morning walk activity usually starts at 0500 hrs and our vehicle will depart at that particular time. As informed by our guide, your morning walk activity was re-time to later at 0600 hrs. Therefore, the other guide and his guests had left at 0500 hrs to use the vehicle.

Any inconvenience caused is much regretted and we will take these comments for our future improvement.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2019 via mobile

We stayed here for the 3D / 2N package. It was a great experience. The food was plentiful and good. Our guide for all the nature treks was fantastic, very personable and knowledgeable about all the life in the forest. We spotted a wild orangutan and gibbons in the forest with the help of our guide. Popular destination for serious bird watching. The rooms are simple but comfortable. It is very hot and humid so definitely recommend a room with air con. Free unlimited drinking water refills. Very limited wifi service so enjoy unplugging while having an authentic nature experience.

Date of stay: September 2019
2  Thank herbie_avl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Borneo_Refugia, Marketing Officer at Kawag Nature Lodge, responded to this reviewResponded 6 September 2019

Hi Herbie

Thank you for choosing us.

We are glad to know that you had a great experience at Kawag Danum Rainforest Lodge. Thank you for taking a moment to recommend us to others. Your good ratings are greatly appreciated, and we hope you won’t hesitate to let us know if we can serve you again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019 via mobile

The complex is nice but with low maintenance, and the staff need some things to learn.
1) no briefing about the park, the forest and the animals.
2) no pictures of them at the wall...only two books
3) the guides are.not interconnected, to inform about animals location
4)the trek are.nice but the guide was tired and not really ecxting
5)the.room not cleaned everyday(she sad i mist ask for that🙄)
6) no passion to share from them about the forest or animal

Finally its expensive 700 euros for a couple 2 nights for a low cost experience....(kinabatangan river is much much better with 300)

Date of stay: August 2019
Trip type: Travelled as a couple
1  Thank Mario C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 July 2019

Unique wildlife spotting! Very intense program, guide super knowledgeable and committed to find and explain animals, great food, great vibes. If you love nature you will love it. Wish we could stay longer to understand animals even more!

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank Alexandregd82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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