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Reviews (3,221)
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All reviewslazy riverluna barcove restaurantkids clubdeluxe pool suitewater slidesjumping rockcliff jumpadult poolthe club loungekaron townocean facingentertainment teamcarpe diempool facilitiesseafood buffetmain pool
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Reviewed 10 October 2017

The hotel has lots of fun things for the kids (water slides, rock jumps, lazy river etc). Parts of the hotel were getting a bit tired, but it was very clean. We stayed in a junior suite with a good sized pool. The beach in front of the hotel is great - nice clean & warm water with a little wave. Breakfast options at the hotel were good. We ate out in Karon at night which has great seafood options. My only issue was that the hotel over-charges for taxis. They were going to charge 2000 baht for us to transfer to Mai Khao and I was able to arrange this for 1000 baht through a local taxi company. Not a huge deal, but left a slightly sour taste.

Room Tip: It's a bit of walk from Drua 7 and 8 to the main restaurant
  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 12 October 2017

Dear Adam L,

Thank you for taking the time to share your positive experience at the Centara Grand Beach Resort, Phuket with us and other travelers. It has been a pleasure having you and family as our guests.

We are glad to learn that our beach, hotel's pools , and breakfast found your appreciation. The taxi counter is a separate entity, nonetheless we apologize if you were not satisfied with the service they offered and the cost charged, your comments will certainly be forwarded to them for review.

It is great to read all your comments and we are certain future travelers will appreciate all your comments and insight you have given.

Thank you again for your feedback. If your future holiday travel plans should bring you back to Thailand, we all would be delighted to have the pleasure of welcoming you back at the Centara Grand Beach Resort, Phuket.

Kind regards and wishes,

Steffie Honadi
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Just got back from this resort a few days ago and I must say that we really enjoyed our stay here... my kids aged 5&10 paricularly loved the pool, lazy river and were really excited to jump into the pool off the mini cliff... we didnt even have a chance to visit any other islands during our stay in Phuket because the kids were satisfied and entertained with the resort facilities...the hotel staff were friendly and always greeted us with a smile..
The resort has very slow internet speed so I had to use my 4G during the whole stay. Also we eat only halal food so only had breakfast there and even then we didnt have much variety. Other than that I highly recommend this resort the kids would absolutely love it

Stayed: October 2017, travelled with family
Thank Nesibe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 October 2017

Dear Nesibe T,

Thank you very much for your recent stay with us at Centara Grand Beach Resort, Phuket and for having taken your valuable time to share your experience on Trip Advisor.

We are thrilled that your family have had an amazing vacation, and I will share your kind words with our team. Please feel free to contact us if you need any assistance planning your next trip. We look forward to welcome you back to our hotel.


Warm Regards,

Steffie Honadi
Quality Manager

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Reviewed 6 October 2017

We visited in August 2015. We booked this hotel for our honeymoon getaway. It was absolutely beautiful. We loved that it was so close to the beach. The lazy river was a lot of fun. We concluded our trip with dinner at the beach restaurant. The hotel is located a short tuktuk ride away from patong, but far enough to be away from the hustle and bustle. karon beach is beautiful, however the sea is very choppy and unstable. Our room had a wonderful shower and jacuzzi bath. I would definitely recommend getting a room with the sea view. This hotel is probably more suited for a family holiday, rather than a honeymoon, but we had a great time either way.

Room Tip: sea view room
  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Shapz90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 October 2017

Dear Shapz90,

Thank You for your delightful description of your honeymoon getaway at Centara Grand Beach Resort, Phuket!

We are very happy to hear that you have been satisfied with your vacation and our services/facilities provided.

It is great to read all your comments and we are certain future travelers will appreciate all your comments and insight you have given. Thank you.

Thank you again for your feedback. If your future holiday travel plans should bring you back to Thailand, we all would be delighted to have the pleasure of welcoming you back at the Centara Grand Beach Resort.

Warm Regards,

Steffie Honadi
Quality Manager

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Reviewed 6 October 2017 via mobile

Spent 6 nights at this warm and friendly resort and found all staff very friendly and accomodating. We had 2 rooms side by side with plunge pools and could open the dividing door on the balcony for easy access to each room. Breakfast offered a great deal of variety and was good quality, they even brought us breakfast in the room one day when my kids weren't feeling good. Pool slides & rock jumps were enjoyed by the kids. All food at the hotel was good, we ate in a couple of times but just like other reviews they're more expensive than outside the hotel but not more expensive than what we'd pay back home and we felt we could trust the quality. The hotel is not new but is well maintained and felt clean and comfortable. We needed a rollaway bed which they accommodated happily and if we were missing something like a couple of towels or anything we simply called reception and received what was required really quickly. My Dad was traveling with us and he has a bad hip so if we needed to get to reception we could call a buggy and they would pick us up if needed. Can walk to shops at Karon or grab a cab to Karon for 200baht or to Patong for 400baht (seemed to be the going rate) and you can book a taxi through the hotel for seemingly the same price or walk up the hill and hail a cab or tuk tuk if preferred. Island tours were more expensive through the resort but not overly. We used My Phuket Travel for our transfers & tours/activities & they were great. Kanny helped us and she was wonderful. There are cheaper places you'll find on the St in Karon & Patong - there are loads of activity vendors.

Stayed: October 2017, travelled with family
1  Thank CALSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 October 2017

Dear CALSK,

Thank you very much for your recent stay with us at Centara Grand Beach Resort, Phuket and for having taken your valuable time to share your experience on Trip Advisor.

We are happy to learn that you have enjoyed your time with us. It will certainly encourage us to further enhance our effort to provide a memorable experience to our guest.

It was a pleasure to have you as our guest. Please feel free to contact us should you need any assistance planning your next trip.

Warm Regards,

Steffie Honadi
Quality Manager

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Reviewed 5 October 2017

Dear Centara Team,

Being my wife and children's first visit to Thailand - they have since returned to Australia wanting to return asap. From the moment we walked into reception and until we departed we were treated like royalty. We would like to acknowledge a couple of staff members "Oh who served us most mornings at breakfast" what a wonderful, helpful kind hearted employee you have - our children were ill for a couple of days and Oh was most helpful in arranging any assistance we required - also the assistant manager of the café was most helpful also. Also, I would like to mention Moss (pool activities assistant) who has always a smile on his face and the kids adore him..!!
Overall a wonderful experience and thank you for the wonderful facilities, food, staff and hospitality. We wish you every success in the future..!!
Until we meet again - Dean, Sylv and Family

Room Tip: Get ocean view room..!! Spectacular
  • Stayed: October 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank deanchambers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 8 October 2017

Dear deanchambers,

Thank you very much for your recent stay with us at Centara Grand Beach Resort, Phuket and for having taken your valuable time to share your experience on Trip Advisor.

We could not help but smile while reading your review. Hospitality is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. Your kind remarks have been passed to Khun Oh & Khun Moss and we are proud to share with everyone at the hotel.

It was a pleasure to have you as our guest. Please feel free to contact us should you need any assistance planning your next trip. We will eagerly await your return to our hotel.

Warm Regards,

Steffie Honadi
Quality Manager

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