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“Beautiful resort but everyone got sick and it’s expensive and charges for everything”

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Centara Grand Beach Resort Phuket
Ranked #15 of 137 Hotels in Karon
Certificate of Excellence
Reviewed 9 December 2017 via mobile

My sister organized a destination wedding in Phuket and booked everyone rooms at Centara. There was about 25 people in our group and I would say 30% got very sick at some point during their stay there with what we think is maybe food poisoning. I got an upset stomach, but I wasn’t as sick as many of the people in my group. Aside from that, the hotel was nice, the beach is nice, the breakfast buffet was nice(although we SUSPECT that’s what was getting everyone sick because it’s the only place that everyone that was sick ate at), and the other restaurants had good food too. My only other real issue with the hotel was that they charge for EVERYTHING, even WiFi. And it was expensive. I understand that all of Phuket is becoming expensive but it just seemed ridiculous to pay the same price for things in Phuket that I would at home in Los Angeles. The big tip for this resort is to buy drinks from the store to keep in your room and bring down to the pool and eat lunch at the restaurant on the beach that’s right next to the hotel. They have good food and it’s waaaay cheaper than the hotel restaurants.

Stayed: November 2017, travelled with family
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 29 December 2017

Dear Steve K,

Thank you for staying with us, and for taking the time to share your experience with us and fellow travellers.

We are sorry to hear that some of the people in your party had fallen ill during their stay. And we understand the suspicion of the food, however, the hotel follows strict on international hygiene and safety standards, and serves over 600 guests a day for breakfast alone. Should the food at breakfast be the reason of illness, there would be a lot more people ill at the same time, and not at some point during the stay as mentioned.

It is a pleasure to hear that the food in all restaurants was found to be good, and the breakfast buffet and the beach to be nice.

As mentioned by other reviews from the wedding party, we trust that everyone had a great time and we wish to welcome you back during a future holiday to Phuket.

Kind Regards,

Mathieu


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92 - 96 of 2,899 reviews

Reviewed 7 December 2017

When we arrived, they overbooked the hotel and we had to be downgraded to a lesser room type. They offered us free breakfast and the difference in price for the inconvenience, we were disappointed, but sometimes that happens. The fitness class schedule on their website was outdated, I got an updated schedule from the front desk but when I arrived for a 45 minute class, it ended after only 20 minutes without any explanation why.

There were obviously some negative things that happened during our stay, but overall our visit was pleasant. The staff were all very friendly and helpful, breakfast buffet was AMAZING, beach was clean, rooms are spacious with beautiful ocean views. I wouldn't hesitate to book this hotel again or recommend to a friend.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Lori_26_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 12 December 2017

Dear Lori_26_10,

Thank you for staying with us, and for taking the time to share your feedback with us and fellow travellers.

First of all, my apologies for providing you with a lesser room on arrival due to overbooking.

I am glad Your comments regarding the sport schedule and the class have been noted, and will be investigated, to prevent from happening in the future.

We are pleased to read that you found the breakfast to be amazing, the beach clean and your room spacious.

Thank you for recommending us to your friends, and we hope to welcome you back to one of our properties during a future visit to Thailand.

Kind Regards,

Mathieu

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Reviewed 6 December 2017

Overall, we had a fantastic stay at Centara Grand! There was many facilities (pool, spa, lazy river, beach) for people of all ages to enjoy. It was very relaxing and easy.The breakfast was one of the best buffets we have ever had and our ocean view room was fantastic.The only critique we have is that the service at dinner wasn't great, it took a while for the servers to take your order or give you a bill. Also, they don't offer free water which was slightly annoying because the water can't be drank or used from faucets in Thailand.

Room Tip: Highly recommend at least doing oceanview
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Kristin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 12 December 2017

Dear Kirstin Z,

Thank you for staying with us, and for taking the time to share your experience with us and fellow travellers.

We are delighted to see that you have had a wonderful relaxing holiday in our resort. Your comment regarding the service in the restaurant has been noted, and will be shared with our food and beverage manager for improvement.

The hotel offers water free of charge in the guestrooms, however, in the restaurant the bottled water is charged. It is true that tapwater in Thailand should not been drunk.

Thank you for mentioning that you have enjoyed our different swimming pools and water park with jumping rock!

Kind Regards,

Mathieu

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Reviewed 6 December 2017 via mobile

Incredible resort - the best pool and located right on the beach!! We felt as if the resort offered something for everyone of all ages and interests. I just want to say a special thanks to Carpe Diam Entertainment Team who made every day at the resort really fun and one to remember!! We had Dave take us for water aerobics which was full of energy and lots of laughs. Yoga, beach/water volleyball, beach soccer etc. The whole crew did a great job; Seba, Mon and Dia, the kids loved you and thanks for making our holiday one to remember. Your kindness and energy goes along way.

Stayed: November 2017, travelled with family
Thank aliiceevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 12 December 2017

Dear Aliiceevans,

Thank you for staying with us, and for taking the time to share your lovely feedback with us and fellow travellers.

It is a pleasure to hear that Seba, Mon, dave and Dia made your stay more enjoyable with all their activities!

We hope to see you back during your next holiday to the Land of Smiles.

Kind Regards,

Mathieu

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Reviewed 5 December 2017 via mobile

Nice resort especially the love carpe diem team( dave, monika and dia!) .. you guys were great !!! We hope to come back again and play some more !! Tips For new comers , watch out for the games from love carpe diem provides ! Great prizes awaiting !

Stayed: December 2017
Thank Howard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this reviewResponded 11 December 2017

Dear Howard C,

Thank you for staying with us, and taking the time to share your lovely experience with our entertainment team here on Tripadvisor.

Your comments are very much appreciated, and we hope to welcome you back to play some more in the near future.

Kind Regards,

Mathieu

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Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Phone Number:
Region: Thailand > Phuket > Karon
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Karon
#8 On the Beach Hotel in Karon
#8 Spa Hotel in Karon
#14 Luxury Hotel in Karon
#19 Family Hotel in Karon
#29 Romantic Hotel in Karon
Price Range: RM 498 - RM 3,240 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Official Description (provided by the hotel):
Drawing its design theme from the Sino-Portuguese architecture that characterises Phuket Town, the five-star Centara Grand Beach Resort Phuket is right on the sands at Karon Beach. The resort is backed by a green hill, and grouped around its own landscaped water park which features a meandering lazy river, waterslides, a kids’ pool with a waterslide, a cliff jumping platform, and an adults-only pool with its own pool bar. You will love the other exhilarating leisure activities on offer, including water sports (kayaking, windsurfing and sailing), snorkelling, tennis, and Muay Thai (Thai boxing). Diving can also be arranged, and there’s a fully-equipped fitness centre. Relaxation seekers will head to the award-winning Spa Cenvaree, a refuge for the senses which combines ancient healing practices that reflects Thailand’s wellbeing heritage with modern rejuvenation techniques to nurture and rebalance the body. The resort also has age-specific kids clubs, free Wi-Fi, and seven restaurants and bars, including COAST Beach Club & Bistro. Each of the spacious rooms, suites and pool villas (49 to 209 square metres of total living space) is designed in a Sino-Portuguese décor and features a balcony or terrace with soothing views of the pools, the gardens or the sea. A number of rooms come equipped with an outdoor Jacuzzi while the suites comprise a plunge pool. Phuket International Airport is less than one hour by road from the resort. ... more   less 
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon

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