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12 - 17 of 684 reviews
Reviewed 4 March 2021

We had a perfect staycation at Renaissance Bali. Very high standards of cleanliness and customer service.
One of the most striking things is the amazing views of the ocean, the bukit peninsula, and the mountains beyond. Taking a morning swim in the infinity pool while gazing out to Mount Agung in the distance was sublime.
We received a very warm welcome by friendly staff, including a tasty welcome drink as we checked in.
Our room was very nice indeed: spacious, well equipped, comfortable, amazing view out to the ocean,
Breakfast was a treat. Wide variety of delicious food, attentive staff.
Our 2-year-old also loved the hotel. Not just playing in the pool, but also the kids club, which has plenty of toys and games for the little ones.
We also had a great time at the Rooster Beach Club, which you can reach by taking a shuttle from the hotel.

Date of stay: February 2021
    • Value
    • Cleanliness
    • Service
Thank dhirap2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aulianty Fellina, Other at Renaissance Bali Uluwatu Resort & Spa, responded to this reviewResponded 11 March 2021

Greetings from Renaissance Bali,

It was a pleasure to have you and your family staying with us. We are delighted to read your thorough and fantastic review. Moreover, we are thrilled to know that you enjoyed both your stay at our resort and your visit to Roosterfish Beach Club.

Indeed, our breakfast spread offers a wide variety of food to choose from. We are proud to tell you that our breakfast has received such rave reviews and titled the best breakfast on the island.

Next time you are back at the resort, be sure to join other resort activities such as a pottery demo where you can unleash your artistic side guided by our pottery artist.

Thank you for your review. We hope to see you again soon.

With warm regards,

Aulianty Fellina
Director of Marketing Communications & PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2021

We had a very unpleasant and disturbing experience with the event management team (Erlinda Christiany, Melisa Purnomo) at the Renaissance Bali Uluwatu Resort & Spa. Due to the travel restriction posted by the Indonesian government for international travelers, we had to cancel our wedding in Bali planned in April 2020. With all the disappointment, we communicated to the hotel for cancellation of the group accomodation bookings immediately and requested for a full refund due to this extreme circumstance.

At first, the hotel event management team was pushing us to accept the option of vouchers. As we insisted for a full refund, the team finally agreed for a refund to be issued sometime in Q1 2021 with no certain timeline confirmed. We have been very understanding and patient during the process, as we are aware that the entire industry is experiencing difficulties during this pandemic. However, with multiple follow-ups during 2020 - 2021, we never got a confirmed response or update on when the refund process can be started or why there is a significant delay.

In Q1 2021, we reached out again to the team to follow up on this. But this time, we have been completely ignored for multiple follow-ups. We have also tried to call the office to speak with the team, but the key personnel tried to avoid speaking to us or give us an answer. Within this process, there was no professionalism that meets a standard of 5 start hotel service, a siginificant lack of clear communication and zero transparency!! Ignoring your customer is never a valid and wise resolution to an issue.

Date of stay: April 2020
    • Service
Thank qimingm2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aulianty Fellina, Other at Renaissance Bali Uluwatu Resort & Spa, responded to this reviewResponded 25 February 2021

Good afternoon from Renaissance Bali,

Thank you for sharing your feedback with us. We do take all feedback very serious and would like to apologize for not meeting your expectations.

I would like to ensure you that your comment about your refund process has been investigated and that this is not our regular standard of service.

We are in the business of delivering world-class hospitality, and at all times, our aim is to ensure all our guests that stay or will stay with us are both happy, and want to come back again in the future.

Thank you again for your review and your feedback and we hope to have the opportunity to welcome you to Renaissance Bali Uluwatu Resort & Spa in the near future.

Regards,

Aulianty Fellina
Director of Marketing Communications & PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2021

Once again everything was remarkable! Wiwin reached out in advance of our stay and helped sort all the details of our visit. Check in was quick and efficient, and we loved our "family loft suite" for the next 3 days! CNY dinner at Clay Craft was delicious and our server Agung made it all the more special. Everyone was friendly and helped to make our stay all the more amazing. This was our 5th stay and trust me, we will return again soon!

Room tip: the family loft suite with jacuzzi is amazing
Date of stay: February 2021
    • Location
    • Rooms
    • Service
Thank Kenneth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aulianty Fellina, Other at Renaissance Bali Uluwatu Resort & Spa, responded to this reviewResponded 9 March 2021

Dear Kenneth,

Thank you very much for spending Lunar New Year with us. It's always been a pleasure to have you staying with us. We are delighted to know that you enjoyed your stay and were impressed with our service. We are also very happy to know that you loved our culinary selection, especially during the Chinese New Year dinner.

I will personally extend your kind recognition towards Wiwin, Agung, and the entire team for going above and beyond. We look forward to the pleasure of welcoming you back to the resort again soon.

With warm regards,

Aulianty Fellina
Director of Marketing Communications & PR



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Reviewed 24 February 2021 via mobile

Check in/out very fast, love the welcome drink, staffs are nice. Got the room next to swimming pool ,thanks. Room is awesome, nice bathtub, balcony with a view. Love the breakfast, awesome swimming pool with the breathtaking view. My Son loves the kids club and the fish ponds, the staffs there very nice, love them. They have shuttle to Pandawa Beach and the Roosterfish Beachclub which we have awesome memory there. Best 2 days in Bali.

Only small note :
Please erase the white priviledge there. I got back to hotel on the last night in a car, the security gave us the routine check : what is your purpose? What is your name? What number is your room? They check the car, they check our body temperature. Which is fine until after me 2 expat (of course white) came, they only smile and say good evening without checking anything even the temperature (covid procedure) . Well I dissapointed a bit with this kind white priviledge, hail Trump ha?

But as I said it's only a small note, that 2 jackass attitude doesn't change my mind this is a very great place, we have best 2 days there, other staffs been excellent. Promised I will come back later this year.

Date of stay: February 2021
Trip type: Travelled with family
1  Thank 874alexa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aulianty Fellina, Other at Renaissance Bali Uluwatu Resort & Spa, responded to this reviewResponded 9 March 2021

Greetings from Renaissance Bali,

Thank you for staying with us and for taking the time in leaving such a detailed review. We are delighted to know that you thoroughly enjoyed your stay where your son had a fun experience exploring the Tree House and our garden. We are also very happy to know that you had a great time at Roosterfish Beach Club. However, we regret to hear that you had an unpleasant experience with our ambassador regarding the security checking procedure. After a thorough investigation, we can assure you that this wasn't our service standard and we have noted it as room for improvement.

Apart from the inconvenience that you experienced, please do let us know if there is anything that we can do to make your next stay more relaxing and memorable. We look forward to the pleasure of welcoming you back to the resort again soon.

With warm regards,

Aulianty Fellina
Director of Marketing Communications & PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2021 via mobile

Thankyou for your hospitality Renaissance Team. FO Team and Ms. Laura was upgraded our room to Deluxe Ocean View this is amazing we can get view to Ocean.
Very tasty breakfast and we enjoy our breakfast. And thanks for gave my wife birthday surprise.
We hopefully come back to stay in Renaissance Bali Uluwatu Resort & Spa for next trip to Bali.

Date of stay: February 2021
Trip type: Travelled with family
Thank dmsnggksm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aulianty Fellina, Other at Renaissance Bali Uluwatu Resort & Spa, responded to this reviewResponded 25 February 2021

Greetings from Renaissance Bali,

Thank you for choosing our resort as your home away from home and for taking the time in leaving such a fantastic review. We are pleased to know that you had an enjoyable stay and that you were impressed with our service delivery. I will personally extend your kind recognition towards Laura and the entire team for going above and beyond.

Please do let us know if there is anything that we can do to make your next stay even more relaxing and memorable. We look forward to the pleasure of welcoming you back to the resort in the near future.

With warm regards,

Aulianty Fellina
Director of Marketing Communications & PR

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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