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“Wedding at the Renaissance Phuket Resort & Spa - February 2012” 5 of 5 bubbles
Review of Renaissance Phuket Resort & Spa

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Renaissance Phuket Resort & Spa
Ranked #3 of 11 Hotels in Mai Khao
Certificate of Excellence
Perth
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wedding at the Renaissance Phuket Resort & Spa - February 2012”
5 of 5 bubbles Reviewed 6 March 2012

My fiancé and I both based in Australia arranged our recent wedding at the Renaissance Resort in Phuket. It was the perfect middle ground with our family and friends based in Australia and Europe.
We viewed the property one year prior and dealt with Toei from the Sales Team who was extremely helpful and detailed during our contracting stage.
From this point on our Event Manager was Kate - extremely professional and very helpful with our endless requests!
Arriving to the property 6 days prior to the wedding we were extremely impressed, the property was even more beautiful than we remembered, it had become far more established since opening the year prior.
We really couldn't fault anything!
The friendly welcoming service was certainly evident on arrival and continued throughout, the staff are genuinely happy to assist with any request you may have (all of our guests agreed).
Upon arrival we were taken to our beautiful pool villa for private check-in. A pool villa is a must for the wedding couple and your families. 
4 days prior to the event we met with Kate our Event Manager, and Jason Neull the Hotel's General Manager. They covered absolutely everything so we were able to spend the days leading up to our wedding relaxing with our guests.
The day before our wedding the hotel booked a glorious two hour couples treatment for my fiancé and I, an absolutely stunning spa with all the best treatments.
57 people attended our wedding, the ceremony was held in the afternoon on the grass area by the beach. The area was set with a white canopy, Thai and Singapore orchids lining the isle, very elegant. Our photos were taken on site around the Hotels architectural designed buildings and down on the very beautiful and private Mai Khao beach. The reception was held in Takieng restaurant (normally the Thai restaurant), this space worked extremely well with the bar and buffet set-up out doors.

Most of the above was included in the wedding package, we did find our own hair dresser Kate www.kateshairstudiophuket.com Kate and her team were great, I arranged a hair trial prior to arrival and manicure and pedicures at the hotel for me and my bridal party pre-wedding.

Around the resort - every food outlet was wonderful, most meals were taken in the Sand Box and Takieng! Outside of the resort most of our group discovered the local Thai restaurant just ten minutes walk to the left of the property (when looking at the ocean). The entire group not only made good use of the resorts 'Quan Spa' but also went for a daily local massage on the beach only 400thb!

We would highly recommend the Hotel, Management including the General Manager Jason Neull were alway present, The Hotel is extremely well run and is a credit to Jason and his team.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Ann_MariePerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,417 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Bangkok, Thailand
Level Contributor
30 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

We stayed at this resort over a recent weekend and generally liked it. The resort was modern and stylish, but not really Thai at all...because it was modern, it seems that comfort was sacrificed for edginess. Having said that, it is an attractive resort and we enjoyed spending a weekend there, but for a longer trip I'd probably choose something else. The service was also disappointing--when you're paying these prices, it's not enough to just have staff around you smiling and being friendly--we actually expect decent service and found this hotel to be wanting in that regard. The food was all right, but again in Thailand with all of the other great options you'd expect a bit more at this price point. The pool was beautiful and the beach was well-maintained. Proximity to the airport is also a plus, but with that you sacrifice convenience to other parts of Phuket and if you're interested in getting around the island you have to be prepared to travel. All in all, good (even if a bit pricey) for a weekend getaway, but we'll probably give it a miss next time...

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilton, CT
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 3 March 2012

Euro boutique style. Bit IKEA like in terms of clean sleek bathroom and room. Would have preferred more flavour of Thailand - the JW about 400 metres up the beach has these.

Still a very nice relaxing place to stay

Beer is expensive when compared to beachside booths.


Beach deserted but not ideal for swimming

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank david john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Czech Republic
Level Contributor
200 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 2 March 2012

We have stayed 8 nights starting February 10th.
I have read carefully almost 100 reviews of this hotel first before the booking and mainly later - before our stay.
This hotel has already almost 250 reviews and so what valuable to add?
I am going to provide a structured view divided to single bullet points.
1) When arriving by a plane - there are free maps and various discount vouchers available in the Phuket's airport baggage claim area
2) Taxi Airport to Renaissance Resort - the price is negotiable however the bottom price is more or less fixed. They may ask you for 800 or more Bahts (which you really should not pay) and you will probably finish on 500 Bahts. Yes, I agree that in Bangkok (and especially using the Taximeter) you can pay around 1/3 of the price for a comparable trip but I have to accept that probability to find a customer for the trip back is rather low. For the way back from Resort to the airport you will pay 500 Bahts anyway because it is a fixed (not negotiable) price of the local taxis.
3) Staying 8 nights we have rented a car for one week. Although I do not wish to support any company I have to say that we were very satisfied with http://www.purecarrent.com/. They have delivered the car directly to the resort and they also collected the car from the same place - we just left the the car keys at the reception. Everything was quick & simple, and of very good value for the price paid.
4) Rent a car or not? If you do not want to stay all the time at the resort then I fully recommend to rent a car, nevertheless with some remarks. a) You should be an experienced and relaxed driver if you decide to drive in rush hours at (or close to) Phuket town. Especially beware of scooters. b) Phuket maps - your rent a car agency will provide a map and everyone will say that travelling across Phuket is easy. Do not believe... You will get just a very very basic map and so what we recommend is to compare always 2-3 maps for your better orientation (we had airport, another from rent a car company and another from our hotel... and it was really a puzzle). c) Direction signs - are mostly in Thai, sometimes with small English letters. It takes some time to get used and it is much better when you split your responsibilities that one is driving and the other navigating (neither one role is easy) d) Phuket's streets (especially main ones) are surprisingly very busy and in rush hours you can spend long minutes in local traffic jams e) With my wife we have agreed that renting a car for 3-4 days should be more than enough
5) The Renaissance resort - we simply loved it! However it much depends on what is your expectation. - Fully recommended when you wish to stay in a relaxed atmosphere of a top resort, out of the crowd but also out of typical tourist attractions.
6) Rooms - we have stayed in a one bedroom Suite and we were fully satisfied.
7) Breakfast - is till 11am every day and so very comfortable. You can sit both inside and outside. A top breakfast both in its assortment and quality. Surprisingly it sometimes takes even ten minutes before you get the ordered tea or coffee.
8) Sand box restaurant and bar - very good food, very good service
9) Takieng restaurant - our favourite! Delicious food and an excellent service!
10) Happy hours (second drink of the same category is free): Sand box 17:00 till 18:30 and the Pub in the Lounge (if we remember well) 20:00 till 21:30, so if in a good mood you can enjoy both before and after your dinner.
11) Wine - if you are wine lovers you can be suffering by high prices of wine in Thailand. At the resort's restaurants you can enjoy a bottle from circa 1.800 Bahts (+VAT and service). An alternative tip is to buy a bottle by yourself (Phuket, http://www.wineconnection.co.th/) for about a half price and pay a corkage of 300 Bahts in the resort's restaurant. This may help to make the wine prices acceptable.
12) Be careful if you are afraid of a hot Thai cuisine and inform your waiter. We love it hot and so even encouraged staff to be more daring.
13) Local restaurants close to the resort - very simple, more in a booth style. Well, we have enjoyed for a couple of times, especially for a late lunch. While at the resort you pay for a beer (33cl) 160,- Bahts (+VAT + service) = almost 190 Bahts, the same beer you get for 60 Bahts 150 meters away along the beach. Also meals are very cheap - mostly between 100 and 150 Bahts (which is also circa 1/3 of hotel prices). Nevertheless it does not mean that we would prefer this local booths. It was good, satisfying and very simple food but usually nothing to really enjoy... So, up to you.
14) Massage - as mentioned in most of reviews there are local massage booths very close (the nearest is just a few meters from the resort) and the price there for any kind of a provided massage is 400 Bahts per hour. I have carefully watched both local massage booth and the resort's massage services and it seemed that the locals have maybe 10 times more customers than the resort's spa. Sure, having a massage in a booth is definitely not a luxury but will you really care when you pay circa 5x less?
15) Our visit of the JW Marriot - a luxury resort, much bigger than the Renaissance. - We would not change! ... One evening we visited the JW's Japanese restaurant Kabuki - an excellent food but so overpriced... Actually, we paid close to 6.000 Bahts and we have left the restaurant (almost hungry) within 30 minutes from a moment we were seated. What a fine dining!?
...............
A couple of small remarks addressed to the Resort's management:
A) Did you seriously considered prices of your spa procedures? I am not questioning a quality, service and luxury which is provided in the Spa, nevertheless I am not sure if it can compete with locals when they offer prices five times lower (per hour and including VAT and service).
B) We have appreciated to have a tea bags in the room however there was only a black tea available - a kind a a herbal tea would definitely a nice complement.
C) It is rather funny but I have to say that we never experienced in 4 or 5 star hotel such a low quality of a toilet paper.
...........
Summary:
Although I did not exult throughout all my review I honestly say that the Renaissance Phuket Resort & Spa is one of the best resorts we ever visited, that the resort is very well managed, have very kind and well trained staff and most of things work quite perfect there. We have enjoyed our stay and hope that one day we return!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
16 Thank Jardaok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 March 2012

This was our honeymoon (21-25th Jan) and after spending a couple of days in Bangkok, we came over to Phuket and we were pleasantly surprised with amazing look and feel of the resort. We were treated very well as we entered and got an upgrade to a Pool Villa which was luxury well defined.

The staff at the beach restaurant was super friendly and we got perks which just made it even more special. The breakfast included in the room rent was nice. As the resort is a little far off from the main city and other restaurants, renting a bike becomes necessary. Food and drinks are a little on the higher side.

Great experience overall and would definitely like to revisit the place.

Room Tip: Talk to the hotel authorities directly to get a cheaper price. It somehow helps to convey that you a...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vaibhav L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Phuket Resort & Spa

Property: Renaissance Phuket Resort & Spa
Address: 555 Moo 3 | Mai Khao Beach, Thalang, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Mai Khao
#2 Business Hotel in Mai Khao
#3 Family Hotel in Mai Khao
#3 Spa Hotel in Mai Khao
#3 Luxury Hotel in Mai Khao
#3 On the Beach Hotel in Mai Khao
Price range (per night): RM596 - RM2,141
Hotel Class:5 star — Renaissance Phuket Resort & Spa 5*
Number of rooms: 180
Official Description (provided by the hotel):
Nestled amidst tropical gardens, the chic boutique-like Renaissance Phuket Resort & Spa, a Marriott Luxury & Lifestyle Hotel offers privacy and is only 15 minutes leisurely drive from Phuket International Airport, it is adjacent to Sirinath Marine National Park.The resort offers 22 Pool Villas and 4 Ocean Front Pool Villas with private pool and large patio, 4 One Bedroom Suites and 150 Deluxe Rooms. Two outdoor swimming pools, Quan Spa with eight treatment rooms, 6 event venues, steam rooms, outdoor massage sala, fitness centre, bike rides, cooking school, diving lessons, Kid's world and children's pavilion with indoor recreation area and outdoor pool. Golf is available nearby. For your gastronomical journey the hotel offers an all day dining restaurant with fresh ingredient at Loca Vore, Takieng - Thai Restaurant, The Lounge, Doppio for gourmet deli with coffee and tea leaf bar and Sand Box at Mai Khao beachfront serving international cuisine during the day and BBQ at night. ... more   less 
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Also Known As:
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort & Spa Mai Khao

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