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Reviewed 31 March 2018

My husband and I stayed at the Renaissance in Phuket at the end of our trip to Thailand. It was a wonderful way to relax at the end of a long and exhausting trip. I have only wonderful things to say about this hotel. The customer service was fantastic from the moment we arrived, right up until we said goodbye. The beach was clean and private and the pool was great. We ate at the Thai restaurant and the food was good. The Sandbox was a casual grill style restaurant. The breakfast buffet also great. Service might be a little slow, but coming from the US we are used to everything being speed served. In terms of children, there were lots of them. We are older and we were traveling alone. I suppose if one doesn't want children around (as per comments in other reviewers) one should look at the resorts description as well as reviews. It seemed clear to me that this hotel was family friendly as it had a kids style club, kids pool etc. Since we don't mind children, and actually like being around families, we didn't mind this aspect of the hotel.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018

Wow we had the best time ever here. The resort ,food and staff were faultless. I am a fussy traveler with high expectations. If we were to get married again I would without doubt choose this resort. The food was amazing in all areas from breakfast, lunch and dinner. Hats off to Billy Executive Chef and Sumol, Sous Chef. A big thank you to Miss Penney on reception, Dang our housemaid. The fitness instructors were gr8, thanks to Fin for making my husband enjoy Aqua areobics! Golf, Leem and Yoyo for the yoga and boxing. Also a big thanks your wonderful service staff Kate, "R' and the smiley Jasmine. Our villa with pool was very private and room service attended twice daily. I loved the fact we could just stroll to the beach or take off on the supplied push bikes. We were both very well looked after the staff really do go that extra mile. Fantastic holiday.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank londonmilesAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adthapong V, Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 26 March 2018

Dear londonmilesAdelaide,

Wow, I believe you had an amazing time with us! Thank you so much for your review. I will be sure to share your comment with the team, in which I am sure they will be thrilled to hear of your wonderful time with us. Review such as this one will help the team to work even harder to ensure that all guests receive the best service possible. It is our number one goal to have highly satisfied stay for all our guests. Again, thank you so much and we hope we can welcome you back again soon in the near future. feel free to connect with us directly if you need us to make reservation for your next stay with us. See you again soon!
Warmest Regards,
Adthapong V.
Manager on Duty
Renaissance Phuket Resort & Spa

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Reviewed 25 March 2018

We were a family with an infant and we enjoyed so much our stay at the resort. Extremely friendly service from all the staff. Amazing pools and a very peacefull beach. The different restaurants did serve very good food. The resort is located a bit remote and you need to take a taxi or the boat to get to other areas.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Service
Thank TrunteDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adthapong V, Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 26 March 2018

Dear TrunteDK,
Thank you so much for your review. We are all happy you had a wonderful time with us. Our team is always ensure that we provide the best posible service to all our guests. We hope we can welcome you back again soon. Be sure to connect with us if you wish to make your next trip to stay with us. We will be more than happy to accommodate you. See you soon and thank you again.
Sincerely,
Adthapong V.
Manager on Duty
Renaissance Phuket Resort & Spa

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Reviewed 24 March 2018 via mobile

We visited Renaissance 2 years ago and now again in March. 2 years ago there was a better service and more friendly staff, but generally the vacation was again superb. Top notch swimming pool, great breakfast with amazing range of food, good beach. You should definitely visit it.

Stayed: March 2018, travelled with family
2  Thank martin85883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adthapong V, Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 25 March 2018

Dear martin85883,
Thank you so much for your comment. I have glad we were able to welcome you back again. We take note on your comment and will share with the team. We will continue to strive for perfection and push forward to ensure all guests receive the best service and amazing stay with us. Again, thank you for your comment and we hope to welcome you again soon.
Warmest Regards,
Adthapong V.
Manager on Duty
Renaissance Phuket Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018

From the moment of check in to the end of our week long stay, this hotel staff went above and beyond to make sure that we were totally cared for. Everyone had a smile on their face and were happy to be there whenever we entered anywhere in the hotel. The front desk staff was amazing when we arrived and helped us change our reservation to be able to use our Marriott points for our stay. The staff at EACH of the restaurants was extremely attentive - Sureena in Takeing learned our names and addressed us so! The food was extraordinary in Takieng, in the Sandbox and the breakfast in Locavore was OUTSTANDING and very varied, from Thai specialties to Western foods! In the Doppio Coffee Lounge, the head cook made homemade yogurt and brought us a special treat as we were finished with our dinner!

It was especially welcoming when the Executive Chef Billie came out to meet us and chat and to be sure we were happy!! Executive Sous Chef Sumol also welcomed us when we were getting our food in LocaVore and gave us his contact information if we needed anything!! Navigator Sam was so helpful in finding us tours and giving us all of the information regarding the free shuttles to the small shopping centers nearby.

My husband and I travel frequently and I must say that the staff at the Renaissance was among the absolute BEST that we have encountered.

The hotel is clean, well appointed and the grounds are very beautifully kept. This is a stop not to be missed if you are traveling to Thailand. We will certainly return again!!!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Rebe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adthapong V, Manager at Renaissance Phuket Resort & Spa, responded to this reviewResponded 25 March 2018

Dear Rebe K,
Thank you so much for your review. We are extremely happy to hear you had such a wonderful time with us. We will share your comment with the team in which I am sure they will be thrilled to her of you amazing stay with us. We always strive for the best service possible for all our guests. Yours is no different. Your kind words will definately give us strength to work even harder to make the service even better. We hope to welcome you back again in the near future. Please feel free to connect with us directly if you are planning to visit us again. Take care and see you soon!
Warmest Regard,
Adthapong V.
Manager on Duty
Renaissance Phuket Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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