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Reviews (1,386)
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Reviewed 18 May 2016

Lots of mixed reviews on this resort but we had a great time and a great experience. Our kids had a super time and want to go back, and so do we actually. We stayed at one of the luxury pool villas and it was amazing. Very clean, spacious apartment and located on the seafront so you can enjoy the sunset every evening. One of the perks of the luxury pool villas was the complimentary services provided by the Club Lounge team. Complimentary snacks, drinks and access to an amazing team of staff who were very friendly and as attentive as possible but they did appear under resourced but they continued to wear their smiles and couldn't do enough. I can't comment on the hotel side of things but our experience was amazing. The water park was brilliant and the kids and us loved it but does need a clean in parts where slime is building on the pool floors but a minor. The planes flying overhead were not a major issue for us and we quite enjoyed watching them as did the kids. It was also a really nice touch from Jonathan to send us hand written welcome note in our villa on our arrival and he took the time to speak to us during our stay. We should also say a big thank you to DWI, Koy, Gib, Dun, Sip and
Kathy who were all instrumental in making are stay a memorable and enjoyable one.

Room Tip: We were in luxury pool villa 1005 which in my opinion had the best sea view
  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank BeeLuton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 21 May 2016

Dear BeeLuton,

Warm greetings from Centara Grand West Sands Resort & Villas Phuket.

Thank you for taking the time to leave a review of your recent stay with us.

I am very pleased to note that your villa and club benefits had been well received by your family.

I appreciate you singling out some of the team who had helped to make your holiday more memorable and they will be recognised for their efforts.

Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements.

We look forward to welcoming you back soon!

Kind regards,

Jonathan Payne
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2016 via mobile

Visited here on a family holiday with my best friend and her family. The resort itself was lovely, everything you could have expected. Due to the the resort being so large, there was a regular buggie service, that took you around if required.
The resort had its own waterpark attached, which the children thought was great and was visited on multiple occasions. The swimming pool was also a pleasant area to be, located right on the beach, giving you excellent views of the sea.
Visited the daily spa on a couple of occasions also and the service and treatments were amazing, for resort prices, the costs were really quite reasonable.
With our family deal, we had breakfast included each day, which was sufficient to set you up for the day. The only downfall was, due to the size of the resort, there were only two restaurants and so, due to this, there was sometimes a wait for inside tables, if one was required. Though on their behalf, the staff were very helpfully and were busy cleaning things away, so you could sit as soon as possible.
Due to the amount of us, we booked two 2 bedroom apartments for our trip. The spaces were ample and the the was a maid service and fresh bottle water drop off daily. The only downfall, was our balcony door handle on the outside was broken, so had to wedge the door, so as to ensure you could get back in. Also, there was an old water stain on the ceiling of our bathroom, which looked like it needed some attention. Only minor adjustments and renovations, but ones that needed to be attended to soon.
Other than the couple of negatives, the positives far outweighed these and all of us had a really great time. Would recommend this resort, just don't expect total plush, more pleasant.

Stayed: May 2016, travelled with family
2  Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 16 May 2016

Dear Sarah L,

Warm greetings from Centara Grand West Sands Resort & Villas Phuket.

Thank you for taking the time to leave a review of your family and friends recent stay with us.

Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements.

We look forward to welcoming you back soon!

Kind regards,

Jonathan Payne
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2016

The location is at Mai Khao Beach viz a beach close to the airport. The beach here is clean and pristine – no hawkers / no shacks – you can actually enjoy the calm of a beach except for the occasional airplane taking off and landing.

The Hotel - Is huge and spread over a large area & rooms are located in 9 buildings.

Getting to and from the beach area and restaurants are a long walk if you follow the buggy route – search for short cuts & try and walk through the buildings.

Buggy Service - You may ask ….Why do you need to walk when the hotel say they have a buggy service – Because their buggy service runs on a schedule like a metro rail so if you miss your buggy you have to wait a good 20mins for the next one. The thing is the schedule has timings like 8:23 / 10:21 & buggies didn’t really show up on time sometimes early sometimes late so that was a little frustrating viz why you should just walk.

You can call for a buggy but that’s just a really long wait.
So buggy was a problem for us as I was with my parents and my father had a medical issue with his legs it was a task for him to make a dash for the buggy and we were with kids below the age of 9 who are going to fuss if they have to walk in the hot sun– you’re on a holiday to relax you are not going to be on time and you are going to miss pick up schedules.

Also the last buggy leaves the restaurant area at 10pm now everyone is waiting for that last buggy and you have to make a crazy dash for your spot almost like trying to catch a Mumbai local train at peak hour lol ! So my suggestion is just don’t bother about making the 10 pm… finish your dinner call for a buggy & sit by the pool enjoy the night breeze & hopefully the buggy will show up in an hour.

Food – If you take the hotels full meal plan your choices are limited to one restaurant and almost similar fare everyday. Not much food choices for Indians and hardly an international cuisine more of Russian food and almost no Thai food… There is a small little restaurant outside the main gate of the Hotel run by some ladies and you can get some excellent Thai food over there – they also made a really good mac & cheese for the kids… EAT THERE !

Spa - was booked everyday I was there so make advance reservations if you have to. Or even better there is a little massage place just outside the main gate go there.

Splash Water park – Attached to the hotel so guests have free access to this park. It’s a fun park with about 5 Slides (2 of them not for small kids) 2 Play water areas /1 wave pool & 1 lazy river ride…..ideal to finish an early lunch and come here till closing time 6pm then head back to the pool / beach.

The rooms - We were 8 Adults & 3 Kids – So we had taken 1-Deluxe room 1-Deluxe Family Residence & 1-Deluxe Family Room.

The Deluxe Family residence worked out well for us as it is attached with a common door with the Deluxe room – If you are 4 Adults + 2 Kids this would work well. As there is a nice big sitting area – But no balcony.
The Deluxe room by itself is a little small.
Bathrooms ok – No tub.

Staff are lovely and ready to help you unfortunately the hotel is understaffed so how much can they really do. The facilities of the hotel are great the pool by the beach, all great for you if you’re with KIDS the rooms are kept clean & the staff are helpful.

I could give the hotel a lot of suggestions & I’m sure they have received plenty but here I want to say – As a traveller – make an informed decision read all the reviews and then decide if you want to stay here.

Room Tip: Ask for rooms in Building 1 / 2 / 3
  • Stayed: April 2016, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Maple_Bangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 16 May 2016

Dear Maple_Bangalore,

Warm greetings from Centara Grand West Sands Resort & Villas Phuket.

Thank you for taking the time to leave a review of your recent stay with us.

I very much appreciate all of your feedback and in particular relating to the buggy schedule where there is some room for improvement to this service which will be reviewed with the team.

Meal plans are available from breakfast plan, half board, full board and all inclusive. The dinner buffets feature the following menus; East & West, International, Gourmet BBQ, Italian and Tex Mex. Our Thai restaurant Suan Bua features traditional Thai cuisine available from an a la carte menu.

I am sorry that during your visit our Cenvaree Spa was fully booked, I hope that upon your return you will be able to enjoy some treatments.

Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements.

Kind regards,

Jonathan Payne
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2016

Feel good for all Splash water park ok buggy wait for along time all officers are very good breakfast ok all waiter and waitress are very kind room ok shower ok food quite expensive maid ok for all 4 stars for me

Stayed: May 2016, travelled with family
Review collected in partnership with this hotel
1  Thank sutee_bb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 16 May 2016

Dear sutee_bb,

Warm greetings from Centara Grand West Sands Resort & Villas Phuket.

Thank you for taking the time to leave a review of your recent stay with us.

Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements.

We look forward to welcoming you back soon!

Kind regards,

Jonathan Payne
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2016

Family holiday in private villa with club membership. Didn't get villa we booked but they did change us after our travel agent contacted them. Villas not very clean look amazing at first glance but dirty fridge and cupboards, also far worse the locks never worked on doors so couldn't leave phones or iPads in villa as safe didn't work either. Kids loved having own pool and water park was the main reason for booking this hotel.

  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank clairelboyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 16 May 2016

Dear clairelboyle,

Warm greetings from Centara Grand West Sands Resort & Villas Phuket.

Thank you for taking the time to leave a review of your recent stay with us.

I am sorry to learn that you had experienced some challenges with the villa type booked and assigned at check in. With regards to cleanliness of your villa and functionality of your safe, this has been addressed to the team to avoid future instances of this nature.

Please feel free to contact me when you wish to return it will be my pleasure to personally assist you with your reservation arrangements.

Kind regards,

Jonathan Payne
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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