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Grand West Sands Resort & Villas Phuket
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Reviews (1,292)
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62 - 67 of 1,292 reviews
Reviewed 8 November 2017

Great place to relax, huge property and very professional and supportive staff. Bit pricey to get into the water park but we enjoyed a lot with 2 kids. Food is great and we enjoyed breakfast the most.

Room Tip: Room on building 6 is a good location. Going to reception or restaurants is not a problem form here.
  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank BHAVIT p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manish P, Guest Relations Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 9 November 2017

Dear BHAVIT p!
Thank you very much for taking the time to leave us a review. We are happy to hear that you were pleasantly surprised by our hotel and staff. Hopefully we will see you again for the next holiday at Grand West Sands Resort & Villas Phuket.

Best regards,
Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017

We traveled to Thailand from Hawaii, USA. The resort arranged for a car to pick us up at the airport which was so easy and reassuring since this was our first time in Thailand. Upon arrival to the resort Chingy greeted us and she took exceptional care of us during the entire trip! One of the best front desk agents I have ever experienced. The check-in was easy and allowed us to relax in the beautiful lobby, when ready Chingy escorted us to our 2 bdrm 2 separate bath apartment complete with a washer for our clothes! Every amentity we could want, just like in America. We were very pleased. Keen, the bartender at the pool was so helpful and pleasant every day of our trip. At the spa and pool side massage area, Seal took amazing care of us and the massage was great!!! The buffet breakfast every morning was great and I recommend families book the breakfast package it is so worth it. The water park was the highlight for our kids and we played all day for two full days before adventuring out to other places! We paddled on the paddle boat which our 5 and 4 year old loved! We simply had the best time! The Thomas train shuttle was my sons favorite! Moo at the concierges desk helped us book a tour to the james bond island and the night market! The resort and staff we always so accommodating!! We truly had a great time!!! They even brought a cake celebrating my husbands birthday! so thoughtful and truly great place to stay.

Room Tip: loved our two bedroom two bath
Stayed: October 2017, travelled with family
Review collected in partnership with this hotel
Thank KaiNalu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manish P, Guest Relations Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 9 November 2017

Dear KaiNalu K,

Thank you so much for your great review. We are delighted that we were able to surpass your expectations. We are looking forward to welcoming you again soon!
Sincerely,
Management team

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Reviewed 2 November 2017

This resort is massive! Located pretty much next to the airport, on its own beachfront. It’s a joy to see our little one seeing the planes landing and taking off. Noise was never a problem, and definitely didn’t really notice it inside our room. All the hotel staff are superb, always ready to help with a smile. It had golf carts to get you around either by a schedule, or just contacting reception to organise a pick up, even if it’s just going to breakfast. Either way, the walk from hotel lobby to the very last room in the pool villas was no more than 10mins. We booked for a 2-bedroom pool villa, but on arrival got upgraded to a double-storey 3-bedroom pool villa, which is absolute beachfront! The villa pool was huge! And the accommodation was clean, with all facilities you’d ever need, including a full kitchen, with dishwasher, microwave, oven, stove, large fridge, etc, not just a kitchenette. The bath is a king size, unlike the small ones in other hotels. Internet was fast, and aircon worked perfectly. The food at breakfast had a great selection of Asian, international or western style choices. The common pool and restaurant area was beachfront, and they had activities planned each day such as beach volleyball, soccer, movie nights, etc. They even had lifeguards with flagged areas on duty at the beach. I can’t say enough about this place. It was the best hotel we have ever stayed at, and mostly because the quality of the place along with the helpful and friendly staff. We unfortunately didn’t get to try the water park, but it looked awesome! My only suggestion would be to have a high lock for the rooms so that kids can’t sneak out and be near the pool, cos the pool in the villa is not fenced. Also anti slip for the stairs and entrance especially when your feet are wet after having a swim.

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
Thank Byron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manish P, Guest Relations Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 7 November 2017

Dear Byron E!

Thank you for having chosen Grand West Sands Resort & Villas Phuket and for posting such a review on Tripadvisor.com!
We are very happy that we managed to make your stay comfortable and that you enjoyed being with us. Thank you for paying your attention to hotels staff attitude, accommodation and facilities. It’s really important for us.
Once again, thank you for your positive feedback, we cannot wait to welcome you back at Grand West Sands Resort & Villas Phuket.

Best regards of the day,
Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2017 via mobile

My family and I visited this resort specifically for the water park heavily advertised on the website and on trip advisor. The website implies that the room rate includes access to the water park.
Upon arriving we were told that the water park and resort are no Longer linked and require and a 3day pass would be an extra $300AUD.
Hate being deceived.
The poor staff have to deal with daily complaints about this new arrangement because of a greedy decision made by management.
Shame on you grand west sands!

Stayed: October 2017, travelled with family
8  Thank jpiot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manish P, General Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 8 January 2018

Dear jpiot,
Thank you for taking the time to inform us of your experience at Grand West Sands Resort and Villas . We appreciate your feedback as it assists us to understand the areas requiring focus and to continuously improve to meet our guests expectation.

Whilst I am particularly pleased that you found the resort conveniently located adjacent to the Splash Jungle Water Park, unfortunately, it is in fact not part of the resort facility hence the required entry fee. It is certain excellent value, a fantastic day out for the family and an extremely popular attraction here in Phuket. The resort itself is currently undergoing a major upgrade of all facilities including the restaurants, Spa, Gymnasium, Pool, Bar, certain guest rooms and the Arrival locations as well as reviewing our internal structures and systems to ensure we will deliver the level of service we pride ourselves on with that legendary Thai smile.

We hope that you will provide us the opportunity in the future to accommodate your needs as we are very confident your stay would be truly enjoyable. Once again, we thank you for taking the time to provide us with your feedback and look forward to welcoming you back to Thailand.

Best regards,
Manish Pratap
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017 via mobile

me and my sister were staying at luxury suit for 2 nights at this resort. not typical for Phuket type of hotel with huge green territory and plenty of room types. i believe luxury and villa side are the best choice though. we are lucky to have early check in due to room was ready before noon. special thanks to thai reception staff Ms.Juniza and Russian? ( not sure if she was Russian) Ms.Alina for kindly helping us with all our inquiries regarding resort and area around it.
Waterpark is also a highly recommend place to visit at Phuket.

Stayed: October 2017
Thank Zhamilya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manish P, Guest Relations Manager at Grand West Sands Resort & Villas Phuket, responded to this reviewResponded 2 November 2017

Dear Zhamilya B!

Thank you for your comment. We're glad to hear you had a great time with us and that you enjoyed our rooms, services and our Team.
We hope to welcome you back very soon!
Best regards,
Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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