We were in probably the smallest room size they offer, the "Luxury Garden-View Suite". It was a fairly large room, which included a small kitchen type area (coffee pot, full sized/deluxe microwave, mini-fridge micro freezer, and some flatware and plates/glasses and sink). One chair, standard night stands, very comfortable King bed, and adequate outlets. The closet was standard to a little larger, and the bath had a tiled (large tiles) floor and sides with a glass partial side and odd open "non-door" to the large shower that allowed the water to drain in the second floor drain that was in the center of the bathroom (in addition to the main drain in the shower itself of course).. Nothing looked remodeled a hundred times or tacky. All very nice
Maid Service was the best. FIne attention to detail both morning and late afternoon/early evening offer of turn-down service.
Front desk staff helped us many times with questions and assistance. Neither my wife nor I speak any Spanish and can say probably 95% of the staff was very fluent in English and the remainder (except for groundskeepers/maids) could communicate fine. I believe they have some way of identifying your room as having and English-speaking occupant or Hispanic occupant, because the TV menu seemed to be set for English and when I called the front desk they answered in English.
More pools of different types than any resort I have seen and a "hot" jacuzzi (round and small for a few people) and a larger, much larger, one that allowed many more occupants and it's temperature was just warmer than the "too cool for me" (many) pools temps. And this second Jacuzzi type was located right next to the outside bar where you could order drink.
Atmosphere: Like a giant "Rainforest Cafe" type outdoor experience all throughout the large outdoor complex. Bird calls I have never heard before.
Activities: many for kids and adults. We wanted a romantic getaway and did not partake in any but they were there. We saw the included canoe rentals, paddle surf boards (?) and more.
Climate: we were her the beginning of December and the temps were between 81 and 86 high. Any time I felt the least bit warm I only had to stand anywhere in the court yard or on the beach and the powerful breeze was like walking in a constant outdoor fan.
Comfort indoors: A/C was good everywhere except our room. For some reason it was always "barely cool", meaning it was just a little cooler than outside and we could never adjust the temp to make it cool enough to be comfortable. And I am the one always wanting it more cool than my wife and she was beginning to think she had a temp. I finally propped the front door to the room open with the floor lock ring available for this and opened the back patio door. The resulting breeze made it much more comfortable but we were in one of the few areas in the entire resort that could probably get away with this as there were only a handful of rooms beyond us that could have passersby look in and wonder "what the...?" But doing this shut down the AC including the display. The staff told us to shut both doors and give it about a half hour and yes it did come back on but way too uncomfortable. They came out to fix it but I don't think they did. This was on our last night..
Food: Man this was nice. about 5 main restaurants, one for probably the best breakfast buffet at CAPRICHOS I have had anywhere (Disney World, Las Vegas, Biloxi/Gulfport, Gatlinburg, etc.). They had one restaurant specializing in Mexican, one in Steaks and BBQ, one in mediterranean, and one in Japanese. We ate at the Breakfast Buffet and Mexican and the Steak house. All had great food selections, great food prep, and great wait staff. All meals were included with the price, so I expected some pretty tacky meals, prepared "average". What a great surprise! These were all very fine dining restaurants with excellent selection and food preparation. In the Mexican restaurant I had a shrimp dinner prepared unlike anything I've ever had and I have lived along the Gulf of Mexico all my 59 years. The Steak House had some of the best steaks I have had and prepared perfectly. Did not expect this quality and variety to be included with "All-Inclusive" as I expected cutting corners.
GLUTEN-FREE (GF) COMMENTS:
All restaurants have good menu options listed with a "GF" symbol. All staff were knowledgeable of GF requirements. The only place my wife (who is a Celiac patient) was contaminated was the Mexican restaurant, ZAMÁ. A very special "thank you" goes out to the manager, Hector Calderon. He took the time to personally walk me around and show me every single item of the hundreds available, that were GF. And there were many, many. His attention to detail was tops. I am sure he did not know that I saw this next thing, but the waiter had forgotten my stir spoon when he brought my coffee and I used my small knife to stir it and set it on the used cane sugar packs. The Hector came up to offer my wife some more delicious fruit embellished GF muffins (the "best" my wife has ever had in a restaurant) , and with his right hand nonchalantly removed the knife and spent sugar packs all with one deft, almost-invisible swipe. AbOut 60 seconds later my waiter returned wit the proper spoon, then polished it, set it on the table next to my coffee and asked if there was anything he could get.
- Official Description (provided by the hotel):
- This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more less
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- Also Known As:
- Villa Del Palmar Cancun Hotel Playa Mujeres