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Excellence Resorts
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Traveller rating
17,431
2,033
540
207
147
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Reviewed 5 March 2021

Overall, this resort is a good value for your money. We stayed at the junior suite and the room was very spacious. The jacuzzi facing the poolside was a plus. The pillows and sheets were a little hard. My only disappointment was the beach. There were so many seaweed in the water which made swimming very unpleasant.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank majolie04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 11 March 2021

Dear guest,

First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.

It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.

We are sorry to read that everything was great except for the seaweed, although our hotels take the initiative to clean up our beaches daily because we pay special attention and care to maintain them and currently the seaweeds amount has been highly decreased. We strive to make every stay, as close to perfection as possible and we will continue working hard to provide the best vacation experience ever.

On the other hand, we are disappointed to read that the sheets and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021

This was our first stay at an Excellence resort and we are eager to return and try the others as well. Every minute of our stay felt like vacation for us. We didn't have to do or plan anything! The staff and the service are amazing. It constantly surprised me how well the staff got to know us and our preferences. They are so good at their jobs, that we stopped picking food and drinks and let the experts pick for us. The hotel, pools, grounds, and spa are designed so thoughtfully and beautifully and the rooms are very well-appointed - great mattresses, linens, etc. But the staff really makes this place special. Special thanks to Ignacia at the spa, Enrique at the Lobster House, and Sergio, Emiliano, and Floricel, who took care of us all day, every day. We can't wait to go back!

Date of stay: March 2021
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    • Cleanliness
    • Service
Thank kprovost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 11 March 2021

Dear guest,

First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your holiday destination for the first time and for taking the time to write and share this review with the TripAdvisor readers.

We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, it is a pleasure knowing that you thoroughly enjoyed our Spa. We will pass your kind words along to the entire team.

We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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Reviewed 5 March 2021

The hotel and resort is amazing and so beautiful- our room was the nicest room we have ever stayed in in all of our travels. The staff is so friendly and helpful- they made our trip so wonderful. We can't wait to go back!

Date of stay: February 2021
    • Value
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    • Service
Review collected in partnership with this hotel
Thank LPRockley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 11 March 2021

Dear guest,

First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share your feedback with other travelers.

It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be.

Thank you for letting us know how memorable and special was your stay, due to our hotel facilities and the outstanding service provided by our colleagues.

We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021

Everything was excellent!!! We felt like we had the resort to ourselves! All the employees were so helpful! It was the most relaxing and enjoyable vacation we have ever had!! We stayed in the rooftop terrace suite and it was heavenly!

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SMcKinney27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 11 March 2021

Dear guest,

First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with the TripAdvisor readers.

We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021

The hotel and grounds were beautiful, and the staff was very friendly. Fredi, Mario and Tonathiu at Toscana buffet were the best! Carlos at The Grill was one of the nicest people we have ever met. Job at the swim up bar was great. Room was immaculate and cleaned twice a day. Food was high quality and delicious in all the restaurants we ate at were delicious . Highly recommend and cant wait to go back!

Date of stay: February 2021
Trip type: Travelled as a couple
Thank Pj3994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Excellence Collection, Other at Excellence Playa Mujeres, responded to this reviewResponded 11 March 2021

Dear guest,

First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community.

We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.

We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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