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“Friendly staff with great room ”

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Holiday Inn Parramatta
Ranked #7 of 12 Hotels in Parramatta
Certificate of Excellence
Reviewed 15 August 2017 via mobile

Easy to check in and out. There is a huge selection for breakfast which surprised me and the staff were very friendly and helpful.

The room is spacious with a great chair and desk for those who need to do work in the hotel room. I got the non smoking room and found it perfect for a work trip.

Stayed: August 2017, travelled on business
Thank Linh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherene T, General Manager at Holiday Inn Parramatta, responded to this reviewResponded 17 August 2017

Hi Linh L

Greetings from Parramatta!

Thank you for your patronage and feedback. It is always nice to read positive feedback and know that you liked our breakfast selection, room and the efficient/friendly service our staff had provided. We will ensure we pass on your generous comments to all service staff.

We look forward to welcoming you back to the hotel, when you are next in Sydney, whether for business or leisure.

Sincerely
Sherene and Holiday Inn Parramatta Team

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Reviews (414)
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11 - 15 of 414 reviews

Reviewed 4 August 2017

Hotel was within easy walk fro train station. Well presented, very helpful staff. Room came with buffet breakfast, nice bonus. It was a birthday treat so room cost a little more than I would normally pay, but was almost a last minute thing, but definitely reasonable.

Room Tip: Room was quiet. I guess you can just ask for a quiet room if not sure. My phone could access the in...
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherene T, General Manager at Holiday Inn Parramatta, responded to this reviewResponded 5 August 2017

Hi Lesley C

Thank you for taking the time to provide a review of our hotel.

We are pleased to hear you had a wonderful birthday and enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, and we cannot agree more that we have a great location that is easily accessible.

We sincerely hope you will visit us again.

Kind regards
Sherene and Holiday Inn Parramatta team

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Reviewed 2 August 2017

After a big day working, it was nice to go to a place where you could be comfortable.
All the staff where so friendly and helpful and the Manager took care of everything and made us feel welcome. I wouldn't go anywhere else.

Room Tip: The Suite.
  • Stayed: July 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank renny108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherene T, Manager at Holiday Inn Parramatta, responded to this reviewResponded 3 August 2017

Hi renny108

Thank you for your review of our hotel.

We are very pleased to know you and your colleague Andy enjoyed your stays with us. Service is something our staff takes great pride in and we value your feedback. We will most definitely pass on your comments to all our staff.

We look forward to accommodating you again for your future travels to Sydney.

Best Regards
Sherene and Holiday Inn Parramatta Team

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Reviewed 21 July 2017 via mobile

Just had family trip to Sydney. Had most pleasant stay with lots of help from staff. Daughter left her small bag by mistake and hotel cooperated beautifully with courier and getting it interstate to us within 48 hrs. Cannot thank them enough not just for that but for everything. They were so friendly to my children, room service was brilliant and the manager even organised some brochures and assistance for us. Cant rate them high enough! Will be back

Stayed: July 2017, travelled with family
Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherene T, Manager at Holiday Inn Parramatta, responded to this reviewResponded 22 July 2017

Hi Jo H

Thank you for choosing our hotel for your recent holiday in Sydney and for the wonderful feedback, which is most appreciated.

We are very pleased to hear the whole family enjoyed the stay with us, and that also your daughter safely received her bag and belongings back. Our staff takes great pride in extending service and positive guest experiences, and your comments regarding room service will most definitely be shared with the relevant managers and their teams.

We look forward to welcoming you back!

Kind regards
Sherene and Holiday Inn Parramatta team

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Reviewed 16 July 2017

From the moment we walked into the motel we felt welcome, we found the area very clean, our room was excellent very clean and roomy.Bathroom very clean. When we asked for help with finding information on going to a certain place,no problems very helpful. The motel is walking distance from the major shopping mall, clubs and pubs. there was only one very small issue was when we had made coffee late that evening we found that there were no complimentary biscuits to have , 99% of motels do supply.

Room Tip: We were on the 4th floor noise nil. the A/C very quiet. I am sure that being a motel of this quality...
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank _jim2_mills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherene T, Manager at Holiday Inn Parramatta, responded to this reviewResponded 19 July 2017

Hi _jim2_mills

Thank you for your patronage and feedback. It is always nice to read and know that you liked our location and the friendly, welcoming service our staff had provided. We will ensure we pass on your generous comments to all our staff.

We will certainly look into providing complimentary biscuits with the coffee/ tea amenities.

Look forward to welcoming you back to the hotel, when you are next in Sydney.

Kind Regards
Sherene and Holiday Inn Parramatta Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Parramatta

Address: 18-40 Anderson St, Parramatta, New South Wales 2150, Australia
Phone Number:
Region: Australia > New South Wales > Greater Sydney > Parramatta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Parramatta
Price Range: RM461 - RM1,029 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn Parramatta 4.5*
Number of rooms: 181
Official Description (provided by the hotel):
Welcome to Holiday Inn ParramattaSet in the heart of Western Sydney’s commercial district, Holiday Inn Parramatta offers accommodation within walking distance of major retail, commercial & transport interchanges. With 181 Deluxe guest rooms including 30 Spa Suites, the Holiday Inn Parramatta is the perfect base for anyone vising Parramatta.With wireless internet access in guest rooms & all public areas, a heated outdoor pool and spa, on-site gym, 7 meeting and boardroom venues, plus undercover secure car parking; Holiday Inn Parramatta offers accommodation for all your needs. Our restaurant Twenty One Fifty offers daily buffet breakfast, and a la carte dining for lunch and dinner daily. The restaurant is fully licensed with an extensive wine list and offers a relaxed atmosphere with professional service. Our chefs bring his passion for food and his hearty personality to his kitchen and menu. Also open daily, The Lobby Bar offers wireless internet, a fireplace and a large plasma TV to catch up on any sport or news action; there is no better place to relax and unwind. If you’re searching for a function room or meeting space for your next event in Parramatta, or the Western Sydney region, look no further than the Holiday Inn Parramatta. The Anderson Ballroom boasts an abundance of natural sunlight and is completely pillar less making it the only one of its kind in the area. The flexible facilities can be combined or divided, depending upon the size of the group, enabling you to host any event, from a briefing or a board meeting to a wedding or birthday party, ensuring your Parramatta function is a success. ... more   less 
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Also Known As:
Courtyard Sydney
Sydney Courtyard
Holiday Inn Parramatta

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