My family just stayed 13 nights at the holiday inn east Taipei. I was first apprehensive as I had read all the reviews on tripadvisor. First was the location. Not exactly in Taipei city, but with the hotel's hourly shuttle and comprehensive public bus network, it was easy to get down to Taipei city within 15 mins. The bus stop was outside the hotel. What's more there were direct buses from the hotel to the tourist points of shenkang, keelong and pingxi. Next, food. Travelling with two kids, 10 and 7, I was worried about getting breakfast and dinner. But after our check-in, we decided to walk along the street just outside the hotel and was surprise to find lots of eateries. We tried out one selling boxed-rice (bento) and was surprised at the generous portions. We bought three sets (each came with three side dishes, a fried chicken drumstick and seaweed soup) costing nt$145. At another hotpot restaurant on the same side as the holiday inn, we enjoyed a scrumptious seafood hotpot with free flow of rice, winter-melon tea and ice cream. All for nt$110. At breakfast, we were equally spoilt for choice as there were at least five shops selling freshly toasted ham and egg sandwiches. But our favourite was the traditional Taiwanese breakfast shop that sold fresh hot soybean drink and freshly baked shaobing (toasted sesame buns). next, the hotel and its service. We had a double-bed premium room and once we told Housekeeping that there were 4 of us staying in the room. They immediately made sure that all amenities were enough for us and even the firmness of the pillows were to our liking. We always found the hot bath a real welcome after a long day of touring. The staff (whether it is at the front desk, concierge or executive lounge) were always there to answer any questions-- be it about directions or places to eat. I wanted to go to pingxi but needed help for bus directions. The staff at the executive lounge not only found out which bus I had to take but also printed out the bus routes and timings for me. John Tu and his colleague from the concierge dept who were in-charge of driving the hourly-shuttle were especially helpful and patient. They always waited an extra few minutes for the guests and safety of the guests was always first priority. The holiday inn east Taipei may not be on the heart of Taipei, but I will definitely recommend it to visitors to Taiwan. It has great service and stuff.

Was upgraded to a suite as a Platinum member, and I had truly enjoyed the stay overall.

Room was clean, well-organized with every bit of a good Holiday Inn and more.
Staff was friendly & attentive to ensure your needs are attended to, from changing a malfunction hairdryer to calling a cab to the airport, there were no hiccups at all.

The location, although slightly further away from the city, it provides a nice quiet environment for a good rest.
And since there's a 7-11 just downstairs, late-night supper was not a problem as well.

This is my first time staying there, and I'm already looking forward to the next time I'm there!

As a travel agent, I must say, Holiday Inn Taipei East offers one of the best guest service I've experienced. Whether you are in their standard room category or executive suites, you will receive equal kindness from the staffs. I've experienced both room categories during my recent stay in the property. However, the executive VIP lounge guest service is exceptionally professional. The VIP lounge Club is offered to guests booked in the executive room categories from 15th-17th floor. I was treated with the highest customer service quality from Brenda, VIP Lounge Club front desk agent. She extended above and beyond service anywhere from personally delivering bath towels and pillows, which is normally done by housekeeping to recommending areas of interests in town, known only by locals. She skillfully mixed cocktail drinks during happy hour for us, which impressed me for a front desk agent. As for room comfort, you will find the room size to be much larger than our standard US Holiday Inn. Sheets, pillows and bed are very clean and comfortable. Each bed has duvet comforters! The only draw back to the room comfort is that they need to install towel rack for hand towels, and living room area or common area can use more lighting. Hope this is helpful to your decision on booking with this property!

MDelgado
Roseville, CA