We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
GrahamWM
Coffs Harbour, Australia

Plenty of irritations

3.0 of 5 bubblesReviewed 9 Nov 2019
We were looking forward to this hotel. It aspires to very high standards and in most respects does well.

But there were problems. I wanted to charge devices overnight, but switching off the lights cut the power to all the power points. I didn't really want to have to sleep with the lights on. There was a charging station on the table which stayed on but all its sockets were the American standard. After visiting my room, staff managed to track down adaptors. Problem solved.

Despite having a thermostat control that could be dialled down to an absurd 4°, the air con refused to cool the room down to a comfortable sleeping temperature, so I asked for a fan, which was delivered promptly. Another problem solved.

Two little issues, quickly resolved, but of course it would have been nice not to have faced them in the first place.

We got vouchers for a free cocktail in an inauspicious little "bar" in the basement carpark after 8 pm. It turned out to be a sugary soft drink with virtually no alcohol in it. The promise of a 'concert' at 8:30 turned out to be some third-rate musicians playing guitar and keyboard in a corner of said "bar".

So I retired after a rather unmemorable evening. Fortunately, I got a good night's sleep (with fan) (on a very firm mattress, by the way) and a nice hot shower to start the next day. The shower was over a bathtub, requiring a climb over a wall, but there was a railing to hold on to. The towels had obviously put in a lot of service and were rather hard, but at least there were face washers — which are becoming rare in hotels in many countries.

Breakfast was a huge buffet affair, as you'd expect. Sugary reconstituted cordials masqueraded as fruit juice. So-called cereals were over-processed sugary confections such as chocolate flakes and "rainbow balls". We eventually found (in a different room) someone preparing eggs to order, but it was fried eggs only. My preferred cheese omelette was too difficult. So breakfast was a bit of a disappointment too.

All of these irritations could be easily fixed. Let's hope management doesn't give a stock response here saying they will be, but then do nothing.
Date of stay: November 2019
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    RM 357
  • Trip.com
2.1 km from Formosan Naruwan Hotel & Resort Taitung
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    RM 370
  • Priceline
10.7 km from Formosan Naruwan Hotel & Resort Taitung
Free Wifi
Free parking
  • Hotels.com
  • Expedia.com
    RM 526
  • Trip.com
3.0 km from Formosan Naruwan Hotel & Resort Taitung
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    RM 255
  • Priceline
3.4 km from Formosan Naruwan Hotel & Resort Taitung
Free parking
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    RM 262
  • Trip.com
2.7 km from Formosan Naruwan Hotel & Resort Taitung
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    RM 351
  • Priceline
3.6 km from Formosan Naruwan Hotel & Resort Taitung
Free Wifi
Free parking
Earn Trip Coins after your stay
  • StayForLong
  • ZenHotels.com
    RM 491
  • Agoda.com
2.2 km from Formosan Naruwan Hotel & Resort Taitung
外觀
  • Hotels.com
  • Expedia.com
    RM 330
  • Trip.com
0.3 km from Formosan Naruwan Hotel & Resort Taitung
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Expedia.com
    RM 237
  • Trip.com
3.6 km from Formosan Naruwan Hotel & Resort Taitung
Airport transportation
Fitness centre
View more hotels in Taitung City
Reviews (165)
Filter reviews
165 results
Traveller rating
42
67
37
7
12
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
42
67
37
7
12
See what travellers are saying:
Selected filters
Filter
Updating list...
1 - 6 of 165 reviews
Reviewed 17 April 2019 via mobile

Despite us not even staying at this hotel, the staff was most helpful when we wandered in asking for help. We had forgotten to pack our adapters. They solved our problem. It also looked like a very nice place to stay at. ⭐️⭐️⭐️⭐️⭐️

Date of stay: April 2019
Thank Joakim S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 February 2019 via mobile

There were many facilities in the hotel: swimming pool, hot spring, sauna, recreational area...... BUT! It was an outdoor swimming pool with cold water; the hot spring was not very hot and the pools were full of people; extra fee is required for sauna; recreational area was full of people, just like a night market. There are many facilities but if you desire a quality and tranquil stay, this place can be a nightmare. The floor plan was confusing, you’ll often come across people losing their way here and there. The location of the hotel is not very convenient, there’s no restaurant nearby. The staffs were nice, I just don’t see a 5-star quality in this hotel.

Date of stay: January 2019
Trip type: Travelled with family
1  Thank DrGruffalo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2018 via mobile

This a a very good hotel with very good facilities. In the lower levels is a gaming arcade, a swimming pool, health center, spa and night club. The rooms are very spacious and pretty much standard of high quality hotels rooms. Universal plugs is available in the room for your convenience which I found very useful as I was able to charge all my 3 devices at once. Highly recommended place.

Date of stay: October 2018
Trip type: Travelled on business
1  Thank peace-love-hope29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 April 2018

Excellent breakfast It was pouring rain so decided to stay in the hotel and we had dinner at the buffet. Normally we are not great fans of buffet in the hotel but this one was actually very good & tasty.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank JK300
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 November 2017 via mobile

Room is extremely clean
Bedsheet is clean
Bath is spacious with shower and raindrop
Toilet bowl has an automatic feature
Aircon is cool and pleasant
Excellent hotel to stay
Nearby has 7 11, family mart, laundry place, snacks and bubble tea etc
It is directly at downtown area
Breakfast is typical taiwan style porridge with soya milk

Date of stay: November 2017
Trip type: Travelled with friends
Thank ridliow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews