Nothing special and it is just a very average hotel.
The staff is good, however, they are not professional and missed out the key card twice. The room is quite small and looks very dark.
The parking lot is not in the building but need to walk out to park the car.
Dear Sir/Ma'm,
Thank you for taking the time to share your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.
I have shared your feedback with our leadership team to ensure the necessary guidelines are in place in the future. In the meantime, we will continue to train our staffs.
I hope you choose to stay with us again when your travels bring you back to the area.
Sincerely,
Christine Huang
Marketing Assistant Manager
Location seems great. Love the lobby with high-ceilings. Check in staff were friendly. But some services seem off given this has an international brand. And it's not a language or cultural thing.
I don't think some of the staff know how to deal with international guests and understand truly the idea behind hospitality. Their tone can come off as being rather rude. Perhaps these staff need to travel more as well or just send them for better training on hospitality.
Rented a car and needed to park in the driveway for 5 minutes because I left something in the room. The concierge/door person rushed out from the hotel. Thinking he was going to open my car door (as most gracious hotel staff would), instead he gave me a rather stern warning that I can't park there and insisted I park in the lot. And I already short of time.
When requesting wine glasses for the room, they directed me to room services and I was told I can't have wine glasses unless I order wine. Having traveled all over the world staying at various properties, this is def a new one.
Lastly, borrowing a couple of umbrellas to walk around town seem like I am applying for a job with top clearance at CIA. The desk needed my name, room number, copy of my ID, my phone number (local or foreign), what time am I returning them etc. It's only two umbrellas. If you don't trust me, why do you accept me as a guest at this hotel?
Odd. Just odd.
Not promoting a "customer is always right" mentality here. Just saying there's a better way to deliver a message esp in hospitality space. Don't keep pushing your point through to me. That's rather rude.
Dear ,
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.
I have shared your feedback with our leadership team to ensure the necessary guidelines are in place in the future.
I hope you choose to stay with us again when your travels bring you back to the area.
Sincerely,
Dan Xue
PR Supervisor
Event Marketing & Public Relations
第一印象的接待櫃檯就令人失望，我們因為環島，訂了許多旅宿，而這個是用Marriott APP訂的，給了confirmation #說找不到；給身分證說不是用這個證件登記的，告知英文姓名拼音，也說沒有；最後將手機上的訊息交給接待人員，找到了，誰知道是怎麼回事。只知道說「姓」不對；因為中文姓氏是maiden last name, 而英文是 husband’s last name, maybe the true reason is not my reservation, but the language barrier! Otherwise the concierge, information desk and the room service are all friendly and it’s a nice hotel. Compare with my other 4, 5 stars hotels experiences, I can’t agree with the 5 star rating review though.
Dear Christine,
敬愛的 貴賓您好：
非常感謝您特地撥冗向我們反映於酒店內的住宿體驗，因櫃檯同仁資料確認作業造成您入住延宕而為您帶來的不便我們深感抱歉。 我們已經於收到訊息的當下向客房主管反應協請改進，再次感謝您特地撥冗向我們反映您的住宿體驗， 我們一定會努力不懈地繼續為貴賓們提供更好更貼心的服務。
I have shared your feedback with our leadership team to make sure that we enhance our associates' language training, and hope you choose to stay with us again when your travels bring you back to the area.
Sincerely,
Sheraton Taitung Hotel
If you are a aviation geek, you will love this hotel. Try to request a higher floor room facing NE for a stunning view of the Air Force base and the Pacific Ocean. My kid who just had the Top Gun movie was amazed by the fighter jet training exercises which happened right in front of his eyes.
Great breakfast selection with local cuisines.
The lack of bathtub in the room? Well, you may call it a flaw.
Overall a decent experience and would love to come back again.
Unhappy from the beginning while Reservation process but after checked-in that the staff in Service Center and Reception is excellent and well maintained. Breakfast was good as well. In the other thought that I was there for Birthday trip, according my experience travel during special date that Hotel provide surprised as B'day cake to the guest where I stay before with unexpected. But it's fine that Sheraton Taitung Hotel didn't go detail in many ways as I found. Just different management style that's all :)
