My son and I were on a very long road trip from Canada, and we were leaving Death Valley on a VERY hot July day. The temp was 117f as we left Stovepipe wells toward the California coast. My son and I were traveling with our service dog, who helps my son with anxiety. The unthinkable disaster befalls us as on a very steep uphill 13 miles from stovepipe our car breaks down. We are in a NO SERVICE for cell phones area. Several people stop to ask if we need help, and finally we accept a lift back from a wonderful Dutch family. Once there we made the calls and prepared for a very long wait for a tow. We were directed to the hotel by the gas station people as an air conditioned place to wait. A really wonderful young lady with short black hair (I forgot her name) was very helpful and had NO problem letting us wait in the lobby. But then the manager (Phil I think) told us that he couldn't allow a dog to wait in the lobby and asked us to leave. I told him it was a service dog and he didn't seem to care. So I decided to leave my anxiety ridden son to catch a ride up the hill and see if i could get it started. Luckily with the help of a person who knew a bit about cars, and a ride up the hill with a French family, I got the car started and came back to the hotel to get my son. Before driving away I told the manager that it is against the law to refuse service to a person with a service animal, I shouldn't have to tell anyone that in 117degree heat you shouldn't refuse KINDNESS to a father and son in desperate need of help.
I have rarely been so DISGUSTED at a human being as I am in Phil.
If you have a choice don't stay there.
As a side note, all the people who gave us rides and stopped to offer help were from Europe. I asked two other people for a ride up to the car to at the very least get some things to make my son more comfortable, both American, and both said NO. Unbelievable lack of compassion. I don't care who you are or where you are from, its clear that in some places in this world some people are still taught and raised to be compassionate and kind. Some americans could learn a thing or two.
- Official Description (provided by the hotel):
- Stovepipe Wells Village hotels, located in the heart of Death Valley National Park, is the ultimate destination for adventure traveler and families searching to explore all that Death Valley has to offer. Authentically western, rustic yet comfortable, Stovepipe Wells Village is a unique, full-service hotel featuring the Badwater Saloon and Tollhouse Restaurant. Our hotel is a full-service destination offering a variety of amenities including a gas station and a full-stocked General Store. After hiking around the badlands, sand dunes and canyons, Stovepipe Wells Village is more than a welcome sight with our friendly, knowledgeable staff, great food and cold drinks. It's a place where history is made and legends born. ... more less
- Also Known As:
- Stovepipe Wells Village Hotel Death Valley National Park
- Stovepipe Wells Village Resort