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“best dive operator around”

Bali Jet Set Dive and Marine Sports
Certificate of Excellence
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Attraction details
Owner description: Bali Jet Set Dive and Marine Sports is Bali's newest and most exclusive water sports centre. Located on the white sandy beach in the south of Bali, our mission is to provide outstanding five-star scuba diving and water sports facilities, services and equipment to our guests within a safe and eco-friendly environment. We offer both motorised and non-motorised water sports. We are an authorized PADI 5 Star Dive Centre. All of our tours, activities and courses are strictly private, we do not mix groups. Come join us for a fantastic day of water sports activities!
Useful Information: Activities for young children, Baby buggy parking, Lockers / storage, Activities for older children, Bathroom facilities
Reviewed 16 June 2017

spent the day with the crew today, one of us diving and 2 snorkeling and what a day, from the booking in UK to the end it ran smoothly, driver on time to pick us up, good service at the dive center then the boat trip and dives were excellent, drinks and snacks available, lunch supplied and good facilities to clean up on return. The staff were all great and so helpful, cant say enough thanks to them all for giving us a great day out and thoroughly recommend you use them if you need a good outfit, really professional

Thank Lezhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSMBali, Owner at Bali Jet Set Dive and Marine Sports, responded to this reviewResponded 17 June 2017

Dear Lezhall,

Wow thank you so much for the kind Trip Advisor review!

It was a pleasure to meet you yesterday and we are absolutely delighted that you enjoyed your day out to Nusa Penida diving and snorkelling with us, were pleased with the team, equipment and services!

As all of our tours are private you can go at your own speed and it's a much more comfortable and relaxing experience to dive with your own private instructor if you don't dive frequently.

Thank you again so much for your review and when you're back in Bali again do look us up, there are many more amazing places to dive!

With warm regards,
Nyoman

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3 - 7 of 659 reviews

Reviewed 7 June 2017 via mobile

Excellent Crew and staff were quite service oriented and friendly . We had a good time and would return to them during our next visit . If you are looking to have a private time enjoying water sports count on Rhonda and her team . Thanks

Thank Pramod V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSMBali, Owner at Bali Jet Set Dive and Marine Sports, responded to this reviewResponded 8 June 2017

Dear Pramod V,

Thank you so very much for your kind Trip Advisor review!

We are absolutely delighted that we were able to finally organise the water activities for your family! We are also pleased that you were happy with the service and our standards.

Thank you so much for booking with us and we hope to see you again very soon!

Enjoy the photos!

With warm regards,
Nyoman

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Reviewed 23 May 2017

Just returned from a very satisfying trip to Bali. Our grown up children were all pumped up about doing water sport activities under the guidance of the Bali Jet Set Dive experts.

The proprietress of the place, was a very friendly American lady who engaged in conversation with us.

Jet Skiing was a thrilling experience. Para sailing was fun but lasted just about 5 minutes.
Apparently scuba diving was a little disappointing. My children were first trained under the swimming pool. But in the ocean seemingly it was more of sea walking than scuba diving. The waters were far from transparent and there was not much marine life to feast your eyes upon. A far cry from the mesmerising videos that you get to see online.

Unlike as some reviews said, the price is fixed and there was no bargaining whatsoever.

Tanjung Benoa beach was calm. It looked more or less like the Arabian Sea. Could someone tell me which sea/ocean is that perfect blue straight out of the movies?

Overall a good experience. Safety standards are high. Instructors know their job well.

1  Thank Vachcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSMBali, Owner at Bali Jet Set Dive and Marine Sports, responded to this reviewResponded 24 May 2017

Dear Vatsala,

Firstly we would like to thank you for taking the time to post a Trip Advisor review for us. It was a pleasure to meet you and your family and to welcome you all to our water sports centre.

Please do note though that as explained to you the proprietor of JSM is Nyoman Sugita who is Balinese. His wife whom you met does charity work on behalf of the company to give back to the community in which we operate – including reef restoration, animal welfare and teaching children with cancer computer skills.

We're delighted that your children were happy with the activities in particular the jet skiing and the parasailing. We did deliver the advertised times of 15 minutes and 5 minutes respectively (please check brochure and info you were given.)

During a scuba dive the divers are swimming, it is not a sea walk. The area where the beginner diving is done has a small reef and plenty of reef fish and marine life. The visibility on the day was not perfect but that is beyond our control, we cannot control mother nature, it was still 8-10 meters. We also wish that if your children were not satisfied with the dives that you personally could have come spoken to the owner rather than go away and complain in social media. To express your disappointment in front of the Trip Advisor community without giving us the chance to address your concerns prior to departure we don’t feel is fair. The ability to move around underwater also depends on how well the divers do and the strength of swimming skills.

We would, however, like to note for purposes of this review that you did not participate in any of the activities so the feedback given to you is second hand.

Also, yes our prices are fixed. This was explained to you in the emails and also upon arrival. We quote one fair price for all guests that visit our facility, we don’t haggle and we certainly don’t discriminate and manipulate our prices based on race or which country you come from.

We’re glad you felt the overall experience was good, but we are saddened with a review rating of average.

We are also pleased that you recognized our instructors are well trained and safety standards high. At the end of the day your children had a good and safe water sports experience and you enjoyed the facilities at no additional charge as we promised.

Again we thank you for kind review and for visiting our water sports centre. We’re not sure what type of sea you were looking for straight out of the movies, but we hope you find it eventually!

With warm regards,
Nyoman, Owner

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Reviewed 14 May 2017

Thanks to TA reviews we chose this company. Since we are short on time we chose to directly reach to the place (I believe you can book in advance and have them pick you up). Well reaching the location was tricky but its a great location with private beach. Now I and my wife wanted to try Scuba (first time!!) and I must say that the instructor was very helpful and patient with us. He gave us all the time to get adjusted with gear and overcome nervousness. We were with our 4-year-old so we had to take turns for Scuba, and they agreed to that. Though it rained one night before so the visibility was not so good but for first timers, we really enjoyed the experience. Great team

Thank Prashant C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSMBali, Owner at Bali Jet Set Dive and Marine Sports, responded to this reviewResponded 15 May 2017

Dear Prashant C,

Wow thank you so very much for the kind review!

We are absolutely delighted that you enjoyed your first scuba diving experience and that it was with us! We are quite different than other dive centres in that everything we do is strictly private and customised, so no worries if you have special requirements because you have small children, we can accommodate them.

We're also pleased you were happy with the team and the instructors!

Hopefully we will see you again soon and maybe for your PADI Open Water dive course which is the next step in scuba if you really enjoyed the Introductory Dive!

With kind regards and heartfelt thanks,
Nyoman.

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Reviewed 12 May 2017 via mobile

This was so fun! We did the JetSki session and then the sea walker experience. Everyone we dealt with was extremely helpful and friendly!

Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JSMBali, Owner at Bali Jet Set Dive and Marine Sports, responded to this reviewResponded 13 May 2017

Dear Kelly A,

Thank you so very much for the amazing review!

We are absolutely delighted you enjoyed your day with us and were pleased with the activities, services and facilities!

We are also delighted that you were happy with our team. Our objective is to have everyone that books with us have a safe and great time.

Thank you again for taking the time to write a kind review, we are most grateful and we hope to see you again very soon for some more water sports fun!

With warm regards,
Nyoman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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