I stayed here in September with my husband and children aged 26 & 22 and this was our first visit to Bali. We are from England.
I contacted the hotel via email several times before our arrival. I always received a prompt response and all my requests were met to my complete satisfaction. The rooms were spacious, especially the bathroom which had a corner bath and large shower and there were plugs in all the right places. Could have done some extra drawers and wardrobe space (I like to unpack fully and hang everything up). The lighting/air conditioning/room service remote control system took some getting use to. The cleaning was immaculate throughout the hotel and the surroundings and pool area were pleasant. Nothing was too much bother for the staff who were polite, friendly and very efficient. The best part was the daily breakfast which offered so much choice to cater for all nationalities (even a sushi section). The hotel even also has proper weighing scales in reception for luggage.
More could be done to encourage people to stay in the hotel and spend money. For example, a music system by the pool area and some free daily activities (yoga, aqua aerobics etc.) would enhance the atmosphere; Spa prices should be more competitive in line with the many massage places outside the hotel; lower bar prices and a morning happy hours (there is only one at 3pm); having some evening entertainment, such as, a singer or pianist by the lobby bar on an evening. There was a Balinese night but this was very overpriced compared to food and entertainment found in the many resort bars and restaurants.
Not sure if it was the time of the year we went (September) or this part of Bali, but the tide goes out at about 11 am in the morning so it is not possible to swim in the sea.
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