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“Need new management to upgrade the place”

City View Hotel & Restaurant
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City View Hotel & Restaurant
Ranked #13 of 16 Hotels in St. John's
Reviewed 23 July 2016

Came from Houston TX, with family,their first time for the carnival,a friend recommended since it was in town and we could walk where we want to go and get to ,at arrival at the hotel in the afternoon tired and hungry and told the room we booked didn't have the double beds we had requested and had to pay extra money,that was one disappointment,two checking out the bathroom running the water,it was very brown water thinking it. Would clear up after a while but it didn't,so had to go to the front desk to get a room change,three came down went to the restaurant to eat,it was buffet style lunch menu ,my husbandry the and son ate I didn't one look at it the food looks like yesterday leftover and dried up,my husband was disappointed and the price you pay for that kind of a meal when you are hungry and tired,four there was no microwave and coffee maker,that thing of a coffee pot with the metal contraption to heat up the water was not appetizing to think of making a cup to quench your morning thirst,the staffs was nice , except their was one who had a semi attitude when we asked if they had a microwave to heat up some left over,since the rooms didn't have , after we heard they don't normally do we just passed on it,we just tried to enjoy the rest of our stay which was a week there.good location,just need new management to upgrade the place and food to give customers what they pay for , good hospitality,a great stay and a relaxing atmosphere.

Room Tip: Big rooms with the double beds, no microwave and coffee maker ,the ones that foreigners know and ha...
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  • Stayed: August 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank lloydwiltshire4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 39 reviews

Reviewed 9 July 2016

Rooms are stuffy and smells a bit mouldy. Good location in the city and the conference area is good but the mic always gives problems (I have lectured there over 7 times).
Front desk staff is polite, cleaners not so nice typical Antiguan hospitality.

  • Stayed: July 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank priestkailashl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2015

Checking in went well although the amount of paperwork would make an Indian Bureaucrat blush. The rooms are large and well furnished. The furnishings show signs of wear and tear.

Housekeeping was efficient and at a satisfactory standard for this class of hotel. The weakness in the establishment is the restaurant/breakfast room. At an evening meal all of the desserts were unavailable as were most of the other items on the menu. Breakfast was a disaster in progress. A continental buffet of limited choice was laid out. Hot dishes were available on request at extra cost. As my booking included "full" breakfast the hot option was included. I only got it on 2 occasions out of 4. Not all of the ingredients for the hot options were available. On one morning there were no pastries. The buffet choice was limited to a cereal, some cut melons, toast, coffee or some herbal teas, It would seem that they had run out of ordinary black tea.

On the positive side the towels are large, thick and fluffy.

Unless choosing to stay at an expensive resort out of town, this hotel is probably the best of a limited choice.

  • Stayed: May 2015, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank LesS_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2015 via mobile

The room was clean and the staff were helpful. The hotel is located in town and within walking distance of restaurants. The midday lunches from the restaurant were good, but if you are searching for an elaborate breakfast, this is not the place for you. The breakfast is basic. I did find a lot of fruits were served.

Stayed: May 2015, travelled on business
4  Thank Norma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2015

Me and my colleagues on business trip booked two rooms a month back. We checked in on 8th April 2015 and we were told that the rooms are ready for us. after we settled our bags, I went to take a shower. I turned the shower, after making some air noise the shower started with black dirty sewage water on me. The water was to stinky that the whole room started smelling. It is a health concern and 100% chances of getting infected. As a prove I took some pics, came oot of the tub and call the reception. the lady (Minerva) told us that they will change the room for us. we waited for more than 30 mins having the dirty sewage water on me, finally my colleague had to go to the front desk and remind the lady for the change.
We got new key , went in the new room and no towels, again called the lady she asked us to go back to the old room and get the towels from there. It was such a horrible experience.
No apologies from any one .
We had a early morning flight to take , I asked Minerva for a early wake up alarm for 3.30AM and if possible a coffee (the B.fast was included, but since it was very early morning , we requested for coffee). till 4 Am there was no wake up call . (i always keep my cell phone alarm just in case). I got ready and came down to the reception, Minerva was replaced by another Gentleman, who didn't even know about our request of coffee and wake up call. The guy checked and told me that the alarm is set for 3.30 PM instead of AM.
Horrible experience. and unfortunately the hotel is not putting any affords to make customer comfortable.
Wont stay there again

Room Tip: The rooms are extra big with fridge, stove but not clean check the shower and water before check i...
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  • Stayed: April 2015, travelled on business
    • Location
    • Cleanliness
    • Service
3  Thank dombivli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about City View Hotel & Restaurant

Address: Newgate St. | P O Box 812, St. John's, Antigua
Region: Caribbean > Antigua and Barbuda > Antigua > Saint John Parish > St. John's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #13 of 16 Hotels in St. John's
Price Range: RM408 - RM510 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — City View Hotel & Restaurant 3*
Number of rooms: 44
Official Description (provided by the hotel):
City View Hotel is committed to providing its guests with a smoke-free environment. The smoke-free hotel policy has received praise from guests, and City View Hotel remains committed to achieving a smoke-free environment throughout the entire property. The continuing effort of our guests to comply with the smoke-free policy reinforces City View Hotel's commitment to being an environmentally friendly hotel. We look forward to welcoming you - so you can experience the clear difference that City View Hotel has to offer. Hotel Highlights • 52 Non-smoking rooms • Restaurant • FREE WiFi Internet Access • Laundry Service • Room Service • Fitness Room • Guest Parking Facility • Lobby with Miniature Library • Gift Shop Check ?in and Check - out Times• Check -in 3:00pmCheck -out 12:00pmLate check?out: 12:30pm?4:00pm Check-in and Check - out Times • Check -in 3:00pm • Check -out 12:00pm • Late check-out: 12:30pm-4:00pm Property Information • 3 floors, 52 rooms • 2 meeting rooms • Smoke-free policy Pet Policy • Pets not allowed Services: Complimentary Service • Coffee/tea in room • Complimentary internet usage Business Services • Copy Service • Fax Service Guest Services • Housekeeping service daily • Laundry on-site • Newspaper in lobby • Safety deposit boxes (available from the front desk) High Speed Internet Access: Public Area: Wireless Rooms: Wireless Meeting rooms: Wireless Guest Facilities: • Beauty Salon and Barber shop, nearby (referral at Front Desk) • Cinema (within walking distance) • Casino (nearby) Swimming • Fort James (15 miles) • Runaway Beach (15 miles) Fitness Area • Cardio Vascular equipment • Treadmill • Stationery Bikes • Bench press with weights ... more   less 
Also Known As:
City View Hotel And Restaurant
City View Hotel & Restaurant Antigua/Saint John Parish

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