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Marriott Bonvoy
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10 - 15 of 809 reviews
Reviewed 12 September 2021

The hotel has re-opened with fewer staff than they need, a manager who is rarely to be seen. The staff that are there are nice enough though there is no great rush to help you.
Rooms are old but large. Beds are comfortable.
Full ashy trays and glasses are left lying around over night. The pool and pre beach area was not swept until we complained.
The food is manly inedible. If it's self service you can do just that. If it is on waiter service it's still awful and you might just never get any food.
Four of our group of 5 only drink Negronis. They ran out of Campari on day 2. They managed to procure some by day 4 then ran out of red vermouth. They were asked to go to another hotel and borrow some. Red vermouth arrived for the last night

Room tip: Book another hotel
Date of stay: September 2021
    • Value
    • Cleanliness
    • Service
3  Thank GeorgeDaymond
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 September 2021 via mobile

Arrived at the hotel to be greeted by a very friendly ambassador and a glass of rum punch. I was on holiday with my sister to celebrate my birthday/hen night and the hotel had provided a bottle of champagne. Our room was lovely; an ocean view, one bedroomed suite. The views are amazing. The true asset of the hotel are the staff. Nothing is too much trouble and they are so friendly. Their smiles are infectious. A particular mention for Wade, who was absolutely wonderful on my 'hen night', keeping us in Raspberry Collins cocktails. I can't not mention Panda, the hotel cat, who was the clear star of the show and definitely the one in charge. An amazing experience and I hope to visit again.

Date of stay: September 2021
Trip type: Travelled with family
3  Thank Catianna
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 September 2021

This could be an incredible Hotel and i am unsure if covid has affected the staffing of this Hotel or if it is an issue since Marriott bought the chain.

Having stayed at Crystal Cove twice in the past and having great holidays we decided to pay extra and upgrade to a trip to the House. This Hotel is not worth what is being charged for it.

How the Hotel is advertised sounded pure luxury and 5 star service and the Hotel need to seriously address the issues with this Hotel currently. As it is a 2 star at current levels.

This Hotel has no reception desk and advertises an Ambassador service. When we arrived there was no one to greet us and we had to ask other guests where to find someone. Ambassadors are difficult to find and nothing is as advertised.

Eventually someone came round the corner and showed us to a room beautifully located but very tired. The curtain was down on the patio and we reported this and it took 5 days for anyone to repair. There was no hairdryer in the room and a general lack of attention around the resort. Sometimes the torches out the front were lit and not at other times.

The first night went well however on the second night there was meant to be a bajan buffet for dinner and at 8.30pm everyone was still sat round waiting for food to arrive. There was no managment to be seen and no communication, just a lot of unhappy guests. We even had to tweet Marriott Bonvoy to find out what was happening and was asked to DM them and then never received a reply from them. Perhaps Marriott are aware of the issues at this Hotel and just wanted to take the message away frompublic twitter!

Most Hotels are no longer doing buffets due to covid whereas this Hotel struggles with a la carte.

As the week went on we had the same menu every day for lunch with no variation. Catch of the day was Mahi Mahi every day!

The staff that were serving were limited and although pleasant there was no visible managment guiding proceedings.

Everyone used to have complaints in the pool chats each day and the service at dinner got worse and worse each night with 2 hour waits for dinner. Once the food arrived it was lovely but we all witnessed the kitchen team crying after lunch one day. Something is seriously an issue at this Hotel.

Following on from that we were in the pool one day and it started draining and we had to go and find the ambassador and was told the plug had not been stopped so the pool was draining and they then topped it up and forgot about it and flooded the pool area.

In the Covid era the cleanliness at this Hotel is dreadful and it should not be allowed to operate without authorities checking it out. Pool cushion are left out each night and when you come out in the morning the day before's wet towels and glasses are still left everywhere. The pool areas were not swept or cleaned once while we were there and i spotted a piece of rubbish that remained on the pool side for the whole time and was never cleaned. Poolside tables by sunbeds were never wiped down and guests had to go and get dishcloths from behind the bar to wipe down themselves. Basic cleaning of all communal areas is not happening at all!

The bar area was stacked up with dirty glasses and we had towel napkins at the beginning and paper ones towards the end.

We tried to get the advertised water taxi one day to crystal cove and could not get on as it was too full so we gave up trying again.

The most serious issue of all was that my partner had a fall, thankfully not serious, so i asked for a first aid box that took ages to find and once arrived was fairly empty and only one plaster/band aid inside. Any Hotel should have a full first aid box for emergencies. It is a health and safety priority and the Hotel could be liable if someone hurt themselves.

We were thankful to leave on the day we did as the last 2 days of our trip became a sunbed war zone with guests reserving sunbeds at 3am or paying night staff to reserve beds for them. It was all out war each morning with new guests arriving with green bands that could not go on the beach until results came and not enough sunbeds around the pool to accomodate.

This could be a stunning hotel. The beach and location are beautiful and if the service and management of the Hotel matched the description this would have definitely been a Hotel to return to.

Marriott Bovoy and Elegant Hotel need to seriously have mystery shoppers stay and feedback for the reality of this experience.

Thankfully we still had a lovely time on this beautiful Island by eating out and going to the amazing restaurants in Barbados. We are so happy we went out and had first class service at the Tides and Lonestar, however any guest at an all inclusive should go out because they want to and not because the Hotel cannot cope.

It will not be our last trip back to beautiful Barbados but until they sort out the service at this Hotel it would not be a recommendation to anyone or return visit. I hope this is not across the whole elegant hotels chain and am concerned about booking with this group again now.

Date of stay: August 2021
    • Location
    • Rooms
    • Service
7  Thank Samwestbrook17
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 September 2021 via mobile

The location of the hotel is great, the best side of the island for the weather and close to some fabulous restaurants. The hotel has great views over the ocean and the relatively private beach is a step from the pool area.

Free water sports & generally great attentive staff they are doing their best with what is at their disposal.

Marriott have taken over the hotel and of course I write this as we come out of COVID so this may be impacting the standard of the hotel, but our negative experiences are

The wines are not as advertised and a long way from 5 star. I would suggest packing some indigestion tablets or resort to buying your own and bringing it in.

The food is ok and often good, but the service is terribly slow and when a la carte usually cold. We put this down to staff shortage at busy periods and the food being cooked offsite. There seems to be no coordination.

Our room definitely had a time but today it is tired, but more than satisfactory.

Overall it is not good value for the money. If we were to book here again, we would avoid all inclusive, buy our own wine and eat out.

Room tip: 5 am start if you want a poolside sub bed Buy wine from wine world down the road Try some of the restaurants nearby the staff will organise
Date of stay: September 2021
Trip type: Travelled as a couple
3  Thank jonathp
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 August 2021

We booked ‘The House’ after reading great reviews and doing a lot of research. We called the hotel at least three times to discuss our requirements yet upon arrival none of this have been taken into consideration which was put down to ‘a miscommunication’ on their end. So we walked in to the hotel and knew there was a small everything area for breakfast lunch dinner general seating so that’s okay it was as expected. We didn’t really expect it to be as rundown as it was but we looked around and noticed there were no sunbeds available which we later found out was because the hotel next door’s residents can use the pool facilities. This is supposed to be a five star hotel but there you go. I am going to publish pictures of the poor condition of the hotel and the poor maintenance we noticed. Again this is supposed to be a luxury hotel but at the all-inclusive dinner the staff seem to be wearing the same clothes they were wearing through the day looking after the swimming pool. The food serving was dreadful at best. I think one could’ve put up with most of the above but the poor state of the hotel bathroom in particular was unacceptable. I will publish my pictures and you can judge for yourself we tried to speak to Marriot about it but after an hour waiting for somebody to answer the phone nobody did

Date of stay: August 2021
7  Thank Blueday500
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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