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Be Live Experience Turquesa
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Reviews (2,118)
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Reviewed 9 April 2018

This is a VERY quiet resort. We did not witness any drunks or partying. Traveled with my husband and 6 year old son. Yes the rooms are dated, but they are SPOTLESS! We had a newer mattress, pillows and a new bar fridge showed up mid week. There is not much walking in this resort and noticed some ramps to rooms for handicapped. The food is the food. You will find something to eat.

The only negative I can think of is there wasn't many kids at the resort. This is not the resort's fault..... It has an older clientele. With that said, the staff made a point of making my son feel special and was treated with extra kindness.

You cannot go wrong with this resort.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
11  Thank GabGal13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018

We travelled with another couple for a week in March. For the price we paid (not the hotel's fault) we were extremely disappointed in the quality of the rooms. Upon check in we went to the room, and back to the lobby. The front desk staff were polite and courteous offering another room. Sent to a second floor room, better than the last but the shower had a full length window to the exterior. Drinks are mediocre. You pay 2 cuc a day for the safe, this should be included with perhaps a returnable deposit for the key. The palpas on the beach are limited. The plus...staff are friendly, buffet breakfast was excellent/coffee not so great.
We only stayed the one night and were moved through our tour operator to another resort. We won't return to this resort unless the price is reflective.

Room Tip: unless you get a fantastic deal...stay somewhere else
  • Stayed: March 2018, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank mojoOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeLiveTurquesa1, Public Relations Manager at Be Live Experience Turquesa, responded to this reviewResponded 30 April 2018

Dear MojoOntario,

Thank you for comments. Reading them we can get several conclusions and one of them is that you probably did not receive all the information about the hotel services. We really agree that the rooms need renovations and this is actually happening right now in some of them.

We really consider that expectations are a very important point when you decide to travel. For this reason accept your opinion and for sure we are going to keep on working in order to improve the quality and confort.

Thanks again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

We have been back to this resort a couple times now - LOVE the staff - they are wonderful! The layout of the resort is great. Sadly Hurricane Irma took out the beach palapas, but they have replaced them with umbrellas for now. so there is still lots of shade options on the beach. The pool is clean and well maintained. The food - is about on par with most resorts in Cuba. There are always lots of choices in the buffet & there are fresh made crepes available in the afternoon by the pool. The desserts and ice cream are great! The bartenders are not shy with the rum! Most of the staff speak at least some english, many are fluent in english - so it's not a problem if you don't speak spanish. This is a great family resort, and we will go back. Please feel free to contact me with any questions.

Stayed: November 2017
10  Thank GoalieMom14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

Ill start with the pros:
-the staff for were professional and friendly (apart from a lusting eye or two)
-the beach area is beautiful (it is Varadero after all)
-the nightly entertainment was great (the magic show was spectacular)
-Maria L. saved the day by making us spectacular breakfast sandwiches when we brought her the bread, cheese and meat from the buffet

This said, the rooms needed a good cleaning and to be updated as they were pretty worn. You pay extra for each day you rent the safe. The food was also a challenge for me, even though I'm not that picky but I realized by the end of the trip that you don't go to Cuba for the food, especially if you're just staying in a 4 star resort. Finally, in the future, I would love to see doors that lock on the resort public bathrooms.

Room Tip: Rooms on the right side of the resort are marginally newer and definitely request a room on the second floor if you want privacy.
  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

This was my first time in Varadero and definitely won’t be my last. The resort was nice and relaxing and our room was good. I’ve been to Cuba 6 times and it was exactly what I expected. The highlight for me was the trip to Havana. The staff were great and a special thank you to Alberto in the dining room for making us feel so welcome. I can’t wait for my next trip here.. you go to Cuba for the wonderful people and the beaches..

Stayed: February 2018, travelled as a couple
6  Thank JayHow1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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