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Reviewed 10 January 2018

This is, by far, the best Iberostar resort in Varadero. This was our 4th time in Varadero and we will come back to this resort again.

Beach
As usual, the beautiful white sand is the star. This resort's beach access is long and narrow. This is a bonus since your feet won't burn in the hot sand.

Rooms
The rooms had all the amenities you need. Everything was clean. It's not "modern" by North American or European standards, but we don't care about the decor because we come for the sun.

Food/Drinks
The buffet had a fantastic selection. The menu varied from day to day. Everything tasted fresh and seasoned well. The fish was great too.
Drinks were awesome! Fruity drinks actually were prepared with real and fresh fruit, which came to us as a pleasant surprise (every other resort just used syrups).
They had a cafe!! You could get refreshing iced coffee made with delicious and freshly ground espresso. This was probably our most frequented location on the resort, right after the beach.

Staff
Everyone we encountered seemed genuinely happy and eager to help you with anything you needed. It created a very warm and friendly environment.

Entertainment
The layout of the resort showed great thought for guests to enjoy entertainment. We could sit in the lobby bar and still hear and see what was going on on the main stage.

This place is well worth the money. :) We can't wait to come back.

Room tip: Look at the resort map before, so you can request a room close to the amenities most important to you.
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
10  Thank PaulinaW663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room Division M, Quality Manager IBEROSTAR Cuba at Iberostar Varadero, responded to this reviewResponded 10 January 2018

Dear Guest,

IBEROSTAR Varadero thanks you deeply your loyalty and for sharing such a nice experience in Trip Advisor.
It was a pleasure for us to host your holidays, and we are delighted to read that you spent a memorable holiday.
We will certainly share your kind words with our team as it will definitely help us to continue giving our best.
We hope to welcome you back anytime in the near future.

Sincerely,

Quality Manager
IBEROSTAR Cuba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

I was in awe of the beauty of Iberostar Varadero! I was there January 2-4th, even though the weather was not suitable for the beach or swimming, I enjoyed all of the amenities and just walking around the premises. The food was wonderful, and the shows in the evening were as good as any I've seen in New York City, where I live! Especially the 80's show, it blew me away!!! such talent!!!! The only obstacle was getting Internet clearly, but that is par for the course in Cuba. Anyway, who needs to be online when you can experience paradise in Varadero?

Date of stay: January 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
4  Thank Suedc56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room Division M, Quality Manager IBEROSTAR Cuba at Iberostar Varadero, responded to this reviewResponded 10 January 2018

Dear Guest,

We appreciate your sincere comments about IBEROSTAR Varadero. Thank you for choosing us as your destination and for recommending our hotel on TripAdvisor. We are glad you enjoyed the time spent at our hotel and approved our services. We sincerely hope to have you back in the near future! Please do not hesitate to contact me for anything you might need.

Best Regards,

Quality Manager
IBEROSTAR Cuba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

Really enjoyed my stay here, the staff were great, food was really nice and the hotel overall was really clean and welcoming. One of the best parts for me was the 'Cigar and Rum Tasting' experience at the hotels cigar room. It was run by Marilin who had an extensive knowledge on cigars which was really interesting and she was helped by Ariel who ensured we always had the correct drinks with our cigars - which made us very happy. I would 100% recommend it. In addition, we were skeptical to try the teppanyaki restaurant but had so much fun we've even booked to go to another one now we are home. I didn't catch our chefs name but he was really nice and skilled. Overall great stay!

Room tip: Didn't notice any lifts in our block so if you struggle with stairs I would recommend asking for a room on the lower floor.
Date of stay: December 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
6  Thank Jess5264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room Division M, Quality Manager IBEROSTAR Cuba at Iberostar Varadero, responded to this reviewResponded 10 January 2018

Dear Guest,

Thank you for sharing your experience with us at TripAdvisor and recommending IBEROSTAR Varadero. Our staff does its utmost each day to ensure that all our guests fell at home while enjoying beautiful sunny days on the beach! We are delighted you enjoyed our location, staff and Japanese Restaurant. We will address your compliment to our Cuisine Executive Chef. It will be a pleasure to host you again in the future! Thank you one more time for recommending our hotel, please do not hesitate to contact me for anything you might need.

Warm regards,

Quality Manager
IBEROSTAR Cuba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018 via mobile

A huge and heartfelt thank you to Belkis Rodriguez and Iberostar Varadero staff for making our wedding on December 30, 2017 absolutely perfect! We brought 24 guests, (aged 17-74) with us for a week and everyone was pleased. Belkis always had a back-up plan for any situation and DJ Yasser took care of all of our particular sound requirements for our musicians and our party. Concierges Raffael, Osiel and Fidel also provided exceptional service for anything else we needed. Bartender Alain at the Lobby bar also took excellent care of our guests all week. All 26 of us were sad to leave our Iberostar friends who made our wedding and week so perfect.

The New Year's Eve dinner and party was spectacular - we loved the shows, the masquerade party and the music.

The food at this resort is excellent at both the Buffets and the
a la carte restaurants, especially if you love seafood. If you don't love seafood or if you have an allergy to shellfish (like a couple in our group) just inform the staff and they will accommodate. Our favourite food was in La Parilla, our favourite experience was in the Japanese restaurant, and our favorite service was in the Gourmet restaurant.

The warmth, friendliness and excellent service by the staff are truly what makes this resort stand above the rest. This is our second visit to this resort and this one was even better than our first. We can't recommend this resort enough not only for a destination wedding but for any holiday. We had a group of various ages and interests and everyone loved it.

Suggestions for guests:
-take insect repellent and something for bites as the sand fleas were fierce

Suggestions for Iberostar Varadero:
-change the music in the disco - since many of your guests are Canadian, play more country music (DJ Yasser has awesome playlists!)
-better communication with front desk and accounting department as there was confusion during our check-out regarding the inclusions for our wedding package (but this was a minor inconvenience)

All in all, we love this resort and will certainly return again. Thank you again to the Iberostar Varadero staff who made it so wonderful.

Date of stay: January 2018
Trip type: Travelled with friends
3  Thank Tara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room Division M, Quality Manager IBEROSTAR Cuba at Iberostar Varadero, responded to this reviewResponded 9 January 2018

Dear Guest,

On behalf of the management and the staff at IBEROSTAR Varadero we want to thank you for choosing us for such a special celebration as your wedding! At IBEROSTAR Varadero we work really hard to offer great service to our guests. It will be a pleasure to host you once again! Thank you one more time for recommending our hotel, please do not hesitate to contact me for anything you might need.
Warm regards,

Quality Manager
IBEROSTAR Cuba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

I do not think this is a 5-start resort but it is the best I've stayed at in Cuba.

Here are the pros:
-Small resort with an excellent beach, reachable on foot in less than 5 minutes walk.
-Well maintained and clean rooms. Washrooms in common areas are extremely clean.
-Friendly staff.
-Good food with a lot of options.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank tAlexc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Room Division M, Quality Manager IBEROSTAR Cuba at Iberostar Varadero, responded to this reviewResponded 7 January 2018

Dear Guest,

We appreciate your sincere comments about IBEROSTAR Varadero. Thank you for choosing us as your destination and for recommending our hotel on TripAdvisor. We are glad you enjoyed the time spent at our hotel and approved our services. We sincerely hope to have you back in the near future! Please do not hesitate to contact me for anything you might need.

Best Regards,

Quality Manager
IBEROSTAR Cuba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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