We spent 14 wonderful days at the Royal Suites in a swim up room. After reading the reviews we simply had to book a swim up room which was well worth the money. It was amazing and I would definitely try to get another swim up room on our next holiday.
I am Coeliac and was a little apprehensive about the food. As soon as I arrived I explained to our butler who issued me an allergy card which I kept with me and showed this to the waiter in each restaurant. Staying at the Royal suites meant we had exclusive use of 2 restaurants not available to the other two adjoining hotels. Only guests of the Royal Suites can use these, so this meant that they were more exclusive & you never had to wait. The restaurants were perfect for me as the waiters knew me as Coeliac within 2 days and were able to adapt every meal for me. The Royal Gormet and the French restaurant were amazing.
These two restaurants made you feel like you were dining out at a proper restaurant where you order from a menu rather than a self serve buffet common in alot of all inclusive hotels.You also have a good selection of meals here anything from Fillet mignon, Lobster,snails,turbot,sea bass,scallops,lamb ribs, never getting tired of the choice .My favourite restaurants were the Royal Gormet, French and the Mediterrean. The Japanese put on a great show but the food was not amazing after being spoiled at the two main restaurants, the Steak house serve beautiful T bone and Rib eye steaks but the service was 'Shockingly Slow' (over an hour wait for food). You can have any drink you would like being a Royal guest, nothing is too much trouble for the staff. My husband also had the Crepe Suzette which is made fresh in front of you in the French Restaurant- very entertaining.Being an adult only resort also was much more romantic and peaceful in the restaurants without children running around.
Our swim-up room was amazing with a Jacuzzi and a fully stocked bar, this was filled daily.
Great 4 poster bed- endless towels- and toiletries daily- with bath robe & slippers- We also had a hatch in our room for room service which you can order from 24hrs a day we had quite a few breakfasts- simply divine
The staff were great, we did tip and it was appreciated. I tipped because I felt the level of service we got was worth it. the grounds are exquisite, simply breathtaking.The bar staff were great, so much so we have added them on facebook.
The gym could really do with some new equipment as one of the running machines and bike would not work and it needs better air conditioning. You could also hire a bike for $10 for the whole day- well worth it to cycle around the grounds where you meet the local Pink Flamingo and various Peacocks.
I would definitely go back to this resort, I would only stay at the Royal Suites- I would not have enjoyed it as much and would have struggled with my food if I had stayed at one of the other hotels.
Overall- I would say for the food 10/10- 5 star for the level of service that you get.
- Official Description (provided by the hotel):
- The Royal Suites Turquesa is an exclusive VIP area of 372 luxurious rooms located within the Grand Palladium Resort in Punta Cana. Featuring private facilities and personalised service, the area includes an exclusive restaurant, concierge service and free Internet in the private lobby, air conditioned bar serving premium International beverages, exclusive pool with built-in Jacuzzis and bar service to the sun beds by the pool and at the beach, and much more. For adults only. ... more less
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- Also Known As:
- The Royal Suites Turquesa By Palladium Hotel Punta Cana
- Royal Hotel Punta Cana