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Génesis J

Familiares

5.0 of 5 bubblesReviewed 19 Apr 2024
I loved this hotel, specially the food and drinks were very delicious. I loved the rooms they were big and clean and all the supplies that were provided. I loved the pool and specially the animacion and yoga activity with Genesis. Also, the bartender Nelson was very friendly and attentive, the service provided by him was excelent.

They need to give some maintenance to the beach because it was dirty. Everything else was good. 🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳🥳♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
Date of stay: February 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Coordinator Bav, Otro at Bahia Principe Grand Punta Cana, responded to this review
Responded 4 weeks ago
Dear Guest,

It is a pleasure for us to know that you have enjoyed a wonderful vacation in Punta Cana with Bahia Principe Hotels & Resorts, especially for the spectacular attention of our staff.

Finally we hope to welcome you back and thank you in person for your comments.

Greetings from the Dominican Republic!

Guest Relations
Bahia Principe Bávaro Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (9,817)
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All reviews garden grill a la carte privilege club huge resort closer to the beach air transat main buffet lobby bar dominican republic japanese restaurant recommend this resort great resort buffet food main pool language barrier beach chairs water park
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Reviewed 19 April 2024

The rooms were pretty good! The pools were always filthy and closed some of the days because they were that bad. The pool and beach are nice and close to one another so we loved that. The little bowling alley is fun. The drinks were okay! The food was worse than I expected. We travel to Dominican a lot and this was by far the worst food experience. All in all if it’s cheap go but if it’s not choose another resort. We paid $3000 for 3 of us to go for a week flights included so that was worth it. Had I paid more I would be a lot more disappointed.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Samantha M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024

As Privilege Club Members we have enjoyed our stays throughout the years. The staff, and Entertainment always comes through. But this time Turquesa was not the best. The Buffets are always sure to satisfy, but I did get sick at Palmyra or Aquario. Issues because of the switch over, with the Privilege Club Office. But eventually got them settled. If you want peace, Relaxation, and Quiet, Turquesa is NOT the one to stay at. We were trying to book in the Ambar, or AquaMarine but they were way over priced. The Fire show was AMAZING. The Entertainment Staff for the Fire show were AMAZING. Juany Santana Rijo and her Staff at the Aqurio made my Birthday AMAZING. Even though I did over do it. We ALWAYS enjoy visiting with Juany Santana Rijo and her Staff. The, by far best experience has ALWAYS been the Gifted Healing hands of the Spa. We always save one day for the Spa. Danienlly, Elizabeth, and Maria Sembe, and the Rest of the Gifted Hands of Healing Staff there. We ALWAYS look forward to visiting with them, and have our Mindy, Body, and Soul HEALED. The Spa is a HUGE reason we continue to stay.

Room tip: For peace, and quiet, and relaxation I would NOT pick the Turquesa. The Spa is worth the whole stay.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aaron C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 April 2024

This is our fourth time here. Place is currently having a lot of upgrades so expect noise (which isn’t that bad). The new rooms are so nice. Beds are really hard and they could use nicer pillows. The trolleys are always running with the nicest drivers! All staff are very friendly and helpful overall. The pool bars are just so busy so be nice and patient. There are plenty of lounge chairs by the pools with shade. My husband is an early riser so was able to get them easily. Other people who showed up later still were able to get some seats. Food in the buffet had a lot of different varieties with daily themes. We did the steak and Mexican dinners and were good overall. The Mexican has open air so expect it to be windy and put on your bug spray for mosquitoes. We did not do the shows as we have seen them over the years. They do some entertainment outside the main lobby with is fun, especially the karaoke. My husband Steve loved it. The beach is beautiful but huge downside is the sand fleas! We have never had this here before as like I said we have been here 4 times! So bring the proper spray. We used Off which helped after the first day but we all had bites that were so itchy. Bring Benadryl cream, Benadryl pills, after bite or whatever helps you. Mosquitoes were really bad too as we all had bites. Yes they look similar but the fleas mainly stay on lower legs, feet and ankles.
Overall this place is a nice place to visit and would recommend

Room tip: Bring bug stray for mosquitoes and sand fleas. Be respectful to everyone! We are all on vacation and be nice to the hard working staff!
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barbara K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annie Rijo, Propietario at Bahia Principe Grand Punta Cana, responded to this reviewResponded 18 April 2024

Dear Mrs. Barbara


Thank you for sharing your experience with us. We are delighted to hear that you have chosen to visit us for the fourth time and that you found the new rooms very pleasant.

We note your comment about the beds and pillows and will take it into consideration for future improvements. We are glad to hear that you found our staff friendly and helpful, and that you enjoyed the variety of our cuisine served in our buffet restaurant.

We appreciate your patience and understanding regarding the crowds at the pool bar and are pleased that you were able to find shaded loungers by the pool. Likewise, we are glad to hear that you enjoyed the entertainment options, including karaoke, and that you found the beach beautiful despite the presence of sand fleas.

We apologize for any inconvenience caused by this and the mosquitoes and appreciate your understanding.

Thank you for recommending us and we look forward to welcoming you back to Bahia Principe Punta Cana for another enjoyable stay.


Kind regards

Annie Rijo
Guest relations Bahia Principe Punta Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2024

We chose this hotel because over several years we had stayed here on three other occasions and absolutely loved it. Not so this time.
Check in and out was smooth. No issues here.

Room: We were in building 9. Not one of the newly renovated buildings. The room was very run-down. There were broken floor tiles that were a hazard for bare feet. Water from the room above kept coming through our bathroom ceiling. We complained but nobody ever came to check it out or fix it. That same room (above ours) had a very squeaky bed that was annoying but entertaining at the same time. It made for a good laugh most nights. One morning there were bugs on the bathroom countertop. Likely from the bulging wet ceiling. So gross! The curtains had holes and were dirty.

Food: The food, for the most part, was okay but very repetitive. The hibachi restaurant was excellent.

Beach: If you like cuddling with strangers then this is the place for you. It was so overcrowded that it was hard to get in and out of your chair without stepping on someone. It was very uncomfortable. There was something in the seaweed that made alot of people break out with a horrible, painful, and itchy rash that lasted a couple if weeks after you returned home. There were no warnings posted for this.

Drinks: Were readily available and yummy.

Resort: They keep adding more resorts all the time. I believe there are now seven resorts at this complex. This led to overcrowding everywhere.

Entertainment: Just okay!

Room tip: The pool is the better spot to hangout. The beach was too overcrowded and most people I met ended up with a very painful itchy rash. Us too
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sherpa28555824813
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annie Rijo, Propietario at Bahia Principe Grand Punta Cana, responded to this reviewResponded 12 April 2024

Dear Guest

First of all, we would like to thank you for your loyalty and trust in choosing us again as your vacation destination.

In relation to the comments in your review, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.
We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.

We hope to have you visit our facilities again and to be able to offer you a better stay in the future.

Kind regards,

Guest Relations Bahia Principe Punta Cana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024

It’s ok! I went with friends we like to have a good time with drinks and good food. This resort is just ok. The a la carts were wonderful but the buffet food was just ok. The entertainment really wasn’t much of a vibe by the beach at all. The pool with the best atmosphere was by the hotels and that is just because they had louder better music other than that you make your own atmosphere. Nightlife really isn’t great at all even though it says a club but it’s always dead for the most part. A lot of rude staff and pretty much no English. For a calmer trip this is a good resort but if you want vibes and a bit more of a good time feel I wouldn’t go here again.

Room tip: Get chairs early
Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Crystal M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Coordinator Bav, Otro at Bahia Principe Grand Punta Cana, responded to this reviewResponded 12 April 2024

Dear Mrs Crystal,

We greatly regret that we did not meet your expectations. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our services.

Best regards,

Guest Relations
Bahia Principe Bávaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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