We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
martin b

Holiday in may

3.0 of 5 bubblesReviewed 17 May 2024
Large complex with lots of options for pools, activities, bats etc .
Staff friendly and helpful , food and drink option very good .
Evening bar the bars and entertainment are good areas but you will get bitten constantly by mosquitoes.
Accommodation and building including pool areas are showing signs of lack of some maintenance and could do with some attention and refurbishment .
Date of stay: May 2024
Room Tip: Take mosquito killer spray and plenty of sun lotion
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
RM 2,325
RM 1,693
Fully refundable
  • Melia.com
  • Hotels.com
  • Priceline
6.9 km from Bahia Principe Grand Punta Cana
Free Wifi
Free parking
RM 1,941
  • Hotels.com
  • Booking.com
  • travelup.com
1.1 km from Bahia Principe Grand Punta Cana
Free parking
Beachfront
RM 3,771
  • Official Site
  • Expedia.com
    RM 3,771
  • Hotels.com
7.1 km from Bahia Principe Grand Punta Cana
Free parking
Beachfront
Get rewarded with One Key
  • Expedia.com
    RM 2,191
  • ZenHotels.com
    RM 1,856
  • Booking.com
1.0 km from Bahia Principe Grand Punta Cana
Free parking
Pool
Enroll free for lower prices
  • Hotels.com
  • ZenHotels.com
    RM 2,727
  • Priceline
27.5 km from Bahia Principe Grand Punta Cana
Free Wifi
Free parking
View more hotels in Punta Cana
Reviews (9,842)
Filter reviews
9,842 results
Traveller rating
4,183
2,584
1,477
717
881
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
4,183
2,584
1,477
717
881
Show reviews that mention
All reviews garden grill a la carte privilege club huge resort closer to the beach air transat main buffet lobby bar dominican republic japanese restaurant recommend this resort great resort buffet food main pool language barrier beach chairs water park
Selected filters
Filter
Updating list...
15 - 20 of 9,842 reviews
Reviewed 14 May 2024 via mobile

This was our first stay at this hotel and after a bad start with our room we weren’t disappointed. We upgraded to the new junior premium suite which cost us an extra £400 for 2 weeks which has two bathrooms and is close to the beach and pools. We were given VIP wrist bands so our whole time was spent in the Amber restaurant and pool area. The entertainment staff were amazing and made our holiday especially Able. We loved the Amber and the staff were great special mention to Felix the egg man. Eggs cooked to perfection. Today we went on a catamaran boat trip we left at 0730am and did not return back until 1830pm. My husband was sold this has a VIP trip because the trip to Senosa island had been cancelled we are still waiting for the £166 refund for that trip. He was told this was a great trip. All I can say is this is the worst trip I have ever been on everything is an extra cost the tour guide was horrendous and only cared on how he could line his pockets by encouraging you to buy things and feed his face. You are told to tip the driver and not the boat staff but they will come round with a tip box expecting you to tip. After two and a half hours you get to the place where you get onto the boat you then travel out and get the opportunity to snorkel the boat staff were ok but the coral looks dead and there were hardly any fish to see. You then get back on the boat and travel to the island for 2 hrs and have a barbecue which is covered in flies. Hence to say we did not eat any of the cooked food and have a couple of cubes of watermelon. The trip back on the boat was ok and the coach full air conditioned was good. On the way back you stop mutiple times at the road side so people can get off the bus and then you are taking to gift shop when all I wanted to do was get back and have a shower. The whole experience was 1/10 definitely not VIP for £170 absolutely shocking. Bahia Principe this is a reflection of the trips that are sold in your hotel.

Room tip: Avoid the boat trip. Take Vick for the mosquito bites. Talcum powder for prickly heat. Loads of one dollar bills. Staff are poorly paid
Date of stay: May 2024
Trip type: Travelled as a couple
Thank Lisa L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2024

Upon arrival to this hotel they tried to get us to buy an upgrade to their renovated rooms. as we spent almost $8000 on this holiday already we just wanted to get settled and relax. Arrived on May 1, by May 3rd we had been moved into our third different room after much fuss and them not waiting to hear our concerns, we were not taking no for an answer, spoke to many supervisors who just kept "walking away from us" and not being helpful, hoping we would just go away. the first room they wanted to put us had one king bed in each room, there were four girls, we are not couples and said that is not acceptable (if it had been 4 men they never would of tried that). they then moved us to Villa 11, door was cracked and you could see light coming in, it was filthy, we went back to the front and told them we did not feel safe there. We were then moved to Villa 30 on Bavaro side, had guest services with us to inspect the room to see if it was ok. seemed ok but upon further inspection, there was dirty diapers in the garbage, shoes were left in the room and there seemed to be blood on the sheets, and I believe my friend was bitten bitten by some sort of bed bugs as she slept. our other friends were on the second floor and their toilet had some sort of leak and there was constately water on the floor.
Went to speak with our Air Transit rep (we had asked for him the night before and were told they wouldn't give us his number.) he listened to our concerns, showed him photos and he said he would take care of it to come back to the front desk at 5r:30 and prepare to be moved. when we went back to the front desk they had no idea what we were talking about. after much discussion the "supervisor" went with us to get our bags and move us back to Villa 14, which is where we settled for the rest of the trip. they way we were treated was discusting. The only good things about this "resort" was the pretty grounds, variety of yummy foods and the cheery tram drivers. Stay away until they learn what good customer service is, they need alot of training. I would not recommend this resort to anyone.

Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 May 2024

The day of arrival. We weren't told. They didn't have any air conditioning. Also the lamp in our room was hanging about to fall near the bed. We reported this to Yehmi and nothing was fixed. Every time you ask for a manager. They say the person Andrea wasn't around. They also didn't understand English. So it was hard to communicate with the staff. Unfortunately, we still have days left at this facility. So now we have to suffer. After spending our hard working money on an unpleasant vacation. It would be nice. If they credit or provide some compensation. I will not be recommending this place to my friends.

Room tip: Check everything in your room upon arrival. Download a translator app. Don't rely on high reviews.
Date of stay: May 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fearless15282083286
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 May 2024 via mobile

Took a couple of days to get my bearings as this hotel is one of 5 (or 6?) in this complex. This hotel lobby is nearly a kilometre from the beach but the good news is that they run frequent shuttle buses along the two “avenues” that run either side of the hotel grounds. I think this must have been the original hotel as the rooms looked a bit dated. Having said that I think they looked authentic, tiled, a very good size, huge bed and very clean, so no complaints.
Wonderful powder sand beach.
Disappointing for me were the loungers around the pools, poor quality and when you sat on them the headrest bit popped up, a real faff!

Date of stay: January 2024
Trip type: Travelled solo
Thank DaveRich7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 May 2024

The buffet was excellent and the service by Lucy great. The Mikado and Rodizio restaurant was delicious. Good experience with the service at pool bar and snack bar. My friends and I enjoy de pool, shows and lobby bar. Room service was excellent.

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Luis B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Priscila- Guest Relations Department, Guest Services / Front Office at Bahia Principe Grand Punta Cana, responded to this reviewResponded 3 weeks ago

Thank you for your wonderful review, Luis! We're thrilled to hear that you had an excellent experience at our buffet, Mikado, and Rodizio restaurants. It's fantastic that Lucy provided you with great service, and we'll be sure to pass along your compliments to her. We're delighted that you and your friends enjoyed the pool, shows, and lobby bar as well. Providing excellent room service is a top priority for us, and we're glad to hear that it met your expectations. We hope to welcome you back for another enjoyable stay in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews