Let me start by saying we have visited Punta Cana 19 times in the last 10 years. We speak perfect Spanish which is usually very helpfull.
We love Punta Cana and will continue going but not to a Paradisus property. When we arrived at 7pm we were given a room with a musty smell and toilet that didn't work, bathroom was filthy! This was a deluxe room in the older area of the complex. We immediately complained but was told everything was full but they would try to accommodate us. Waited 4 hours and was given a cleaner but still old room with 2 double beds. Not what we reserved for our Anniversary. We had to stay there for the night but was told to come back in the morning for a nice room in the newly renovated section. We were told by the Air Canada rep that checked with the Supervisor that they had a great room for us. By the time the staff took care of us 3 hours later we were told that they had nothing left. We waited 3 more hours in the lobby to talk to the Supervisor who apparently was on break, then lunch, then gone for the day. Staff was always too busy to talk to us. Finally at 5pm we had a nice room and everything was good.....well not really. Toilet was not working, sliding doors were not working to the back yard area and we had nightly visits by cockroaches that were huge. But everything did get fixed after a day. We laid a towel down to fill the space between the door and the floor.
Now the food....poor quality to average. This is a 3 star resort at best! Selection was the same every day in the buffet and the a la cart restaurants which didn't have to be reserved were always full and the average wait time was one hour. The food was poor to average.
Staff were very friendly and the housekeeping was good as we always left a $10.00 tip. However they only change the sheets if you ask them or leave a note with the tip.
Beach was great, entertainment was great and bar staff very friendly.
I have to say that I was glad to leave and will never return to this resort due to the staff when checking in. They will lie to you and seem to take pleasure in making everyone wait for hours. Often peaking from the back room to see if we and other unhappy vacationers were still waiting. Also beware of the selling of units to the Reserve area, apparently not time sharing? The staff will try to sell you this and they come across so friendly and say they are your contact for anything as they want you to have a great vacation. Unfortunately another lie! Once you go on the tour they act like your garbage, they will not help you or talk to you as they are too busy looking for more new vacationers. I have never been to a resort where there were so many upset guests. As I mentioned before we have been to Punta Cana 19 times and this is the only resort we had anything bad to say about. I hope this helps you make a decision when considering this resort. We paid $3,000.00 for the week January 28th to February 4th, 2012. This is the low season, winter for Punta Cana which is becoming more popular due to the problems in Mexico. The weather was pretty good but rainy on and off. However you will get a great tan and the ocean is amazing. Thanks Mike Muscat of Toronto
- Official Description (provided by the hotel):
- Discover the unpretentious luxury of Paradisus Punta Cana Resort. An extraordinary island retreat offering a super balance of natural and man-made wonders. Open-air architecture, featuring indigenous organic materials like raw coral and exotic hardwoods, houses an impossibly sumptuous gallery of luxury suites and an exclusive garden villa. All-inclusive and all encompassing, Paradisus Punta Cana Resort is an ocean front playground for all ages. Tennis, championship golf, every non-motorized water sport imaginable, a magnificent array of restaurants, our own casino, an incredible spa for kids, an exquisite full-service spa and health club and personal world-class service all seamlessly unite to deliver you the relaxing, romantic, carefree, fun-filled experience of a lifetime. The resort features 688 oversized suites including 143 royal service suites and 4 ambassador ocean view suites, plus a one-of-a-kind oceanfront garden villa. ... more less
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- Also Known As:
- Paradisus Punta Cana Hotel Punta Cana