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Reviewed 28 February 2016

We traveled to Dreams Palm beach with 27 of our friends and family to celebrate our wedding on January 21. We were assigned Chantal Rojas to be out coordinator and had been communicating with her for about 10 months to plan the wedding. Although once we arrived at the hotel Chantal was unable to be there and the day before the ceremony Rosangela Vasquez took over and did an amazing job to make the wedding of our dreams come true. The wedding day was above and beyond anything we ever imagined, all of our guests had a great time. Rosanglea is truly amazing at her job and ensures everything goes smoothly, especially taking us on last minute understanding our vision perfectly.

We used the onsite photography company Adventure Photos for our wedding day, and were not disappointed! We had Carlos as our photographer, and he took pictures of us for almost 4 hours. The pictures turned out amazing, we never imagined them to be so beautiful. We actually ended up paying extra to buy more pictures than what was included in our package, we loved all of them.

We stayed on the Preferred club side in a honeymoon suite and it was amazing. We had Ruben for our butler, he was great and was there whenever we needed something. Most of our guests did not stay on the preferred club, and unfortunately the rooms were disappointing. They are run down and definitely need some renovations, although very clean.

The service at this hotel is top notch! The employees always respond with excelente, and the word No simply does not exist here. The employees go out of their way to ensure the guests are happy. They are extremely hard working, we had the same waiters serving us on the beach in the morning as we did the same night at our wedding cocktail/reception until 11pm.

The food at this resort is amazing, the buffet has a great selection. We visited all of the a la carte restaurants and they were all great, the Japanese was our favorite. The coco cafe has delicious pastries and coffee, and the beachside grill is great for lunch at the beach. They also have 24hr room service available.

The entertainment staff are really fun Gasolina and The Machine are great. They had a couple of foam parties at the pool, and they were a blast.

The pools are beautiful and there are always lounge chairs available. We were a large group, and did not have a problem finding a section of the pool to hang out all together. It is definitely not crowded, like some of the larger hotels. The beach is beautiful although the water is not the clearest due to seaweed washing in, the employees are constantly cleaning up the seaweed. We walked down the beach about 5 minutes to swim, and there was a beautiful cove of clear water it was like being in a pool. There are always lounge chairs available at the beach as well, if you can't find one the staff will find one for you.

All in all I would recommend this hotel, the service and amenities by far trump the outdated rooms, especially if you do not plan on being in the room often. If you have the opportunity to stay on the preferred side I would definitely recommend it. We will definitely be returning, hopefully for our anniversary next year!

Room Tip: Stay on the preferred club side
  • Stayed: January 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Danielle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams-PalmBeac... M, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 2 March 2016

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. We feel overjoyed to read such an amazing and positive comment. It is very rewarding to know that we have met your expectations and that Rosangela along with the Dreams Team were able to make of your wedding dream a reality!

We are glad you enjoyed our staff’s friendliness and hospitality, activities and facilities Dreams have to offer.

Please know it was a pleasure to have had you here at Dreams and we are looking forward to be able to delight you in the future.

Best regards,

Lucia M. Grullon
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016 via mobile

Pros
No reservations for dinner and good food for an all inclusive. Pools were great and everyone liked the swim up bar. We enjoyed the water sports, be sure to ask for Julio. Room were clean and updated. Property very well maintained and manicured.

Cons
Ocean does have seaweed,which takes away some from the beach experience. Towel game on chairs starts early, need to reserve by 730 to get nice spots. Had to ask multiple times to have four towels in room after housekeeping only left two.

Stayed: February 2016, travelled with family
Thank MikeMc190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams-PalmBeac... M, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 2 March 2016

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. We are avid followers of all that our guests have to share about their experience here at Dreams Palm Beach. The feedback that we receive is the basis to continue on the line that has taken us very far amongst our competitors and to improve all the things that we must in order to continue to grow even further.

It is very rewarding to read that our staff’s friendliness and hospitality made you really happy and was able to contribute to how lovely your vacation was.

Thank you for having chosen us as your vacation destination. We are glad that overall your experience at Dreams was great. We look forward to delighting you in the near future.

Best regards,

Lucia M. Grullon
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

Dreams always impresses me. I love this resort. The employees were very friendly and polite. They treated us so well...just like they always do. We have been to this resort several times and they always earn our desire to go back.

The beach was so wonderful. The sand is powdery white and soft....not rocky or full of shells. Also, the beach had very little seaweed, which is better than I can say for some other Punta Cana resorts. This one recently installed floats around the swim area to keep the seaweed out. They clearly care about and continue to invest in their customers' experience.

We enjoyed our Preferred experience. The special part of the beach for preferred guests was expanded since our last visit and we never had a difficult time finding a beach chair. If our cabana umbrella didn't have enough chairs, the beach attendants were always quick to come up with one or two more.

The drinks were great. The food was wonderful. We especially liked our experience in the Hibachi restaurant. Chef Kawasaki, was very entertaining. Also, the beach grill chef, Ernesto, was busting his butt every day behind the grill. Hats off to that guy. We had a birthday dinner up in the Italian restaurant and they made it a great night as well. They brought us a cake and sang and everything. However, our favorite restaurant manager, beyond a doubt, was Perfecto. This guy is like your favorite uncle who always has a smile and a good story.

Honestly, we can't wait to go back!!

Room Tip: Preferred rooms come with free wifi, mini bar and snacks.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams-PalmBeac... M, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 28 February 2016

Dear Guest,

Please receive the warmest greetings from Dreams Palm Beach. We would like to thank you for your having chosen us to be part of your vacation. Please know that your comments are very well received and encourages us to keep in the right track towards excellence.

We hope you give us the opportunity to be able to create more memories in the future and most importantly to welcome you to your home away from home.

Warmest regards,

Lucia M. Grullon
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

Absolutely blown away by the service, food and overall experience at Dreams Palm Beach Resort in Punta Cana. This was my 2nd visit (I brought my 8-year old in June)! So after having the fantastic family experience last summer, we decided to try it with a gang of adults. We were treated like royalty. Every member of the staff was kind, and tried to be helpful whenever we needed something.
We stayed in the Preferred Club section of the resort. Our room was beautiful, clean and comfortable. Lovely king size bed with super cozy bedding and comfy pillows. The huge bathroom had a fantastic jacuzzi tub and shower. Even the complimentary shower gel was amazing....
The food. There was not enough time to eat and drink all of the fabulous offerings. For real, my husband gained 9 pounds in 2 days. The Italian, French, Japanese, Chinese, American restaurants were great. There is a quaint coffee shop with pastries, as well as a huge (no, gigantic) buffet that served breakfast, lunch and dinner. The hamburger, hotdog, taco hut on the beach? Icing on the cake.
The beach is beautiful. I watched the sunrise each morning from our cabana beds...phenomenal. Security is on the beach property 24 hours a day. Made me feel safe day and night. The pools….oh, how I miss the adult pool in the preferred club! Pool beds, beautiful music, poolside service. Other pools had swim-up bars, activities, foam parties, dance parties, etc.
Love, love, love this staff. Honestly, they welcome you in and take of you like you are family. Always, smiling, kind, helpful and fun. Everyone. The minute we got out of the car, we were welcomed with cool towels and a warm handshake from Hilario, one of the managers at Dreams Palm Beach. Yes, a manager. And we were greeted by him each day of our visit. Another kind manager was Milan, always a nice conversation, making sure we were comfortable and satisfied. My husband’s birthday was honored with a special decorative door, decorated room and songs/desserts by the restaurant staff….much to our surprise! Everyday, the Butlers--Ruben, Jose, Wilson...so friendly, making sure we had everything we needed. Mr. Welcome and Joel at the Preferred Club, adult pool--so friendly and accommodating. Felix too; always making sure we were relaxed and comfortable!
I have traveled for 20 years; never felt like a written review was needed. Until now. This place is it.

Room Tip: Upgrade to the Preferred Club!
  • Stayed: February 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Kimberly I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams-PalmBeac... M, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 28 February 2016

Dear Guest,

Receive the warmest greetings from Dreams Palm Beach. Thank you for giving us the honor of welcoming you to your Dreams home away from home and most importantly for sharing your experience regarding this past vacation through this forum; as it helps others at the time of choosing a place to vacation at.

We are glad your experience with us was one to remember and amazing and furthermore that you enjoyed our facilities and activities.

On behalf of our Dreams staff, please know that it was more than a pleasure to have served you and we can’t wait for your return back to your home away from home.

Best regards,

Lucia M. Grullon
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2016

Dreams Palm Beech is our go to Punta Cana resort destination. This was our third time at the Dreams. The resort is constantly improving and innovating. It's the small details that make a big difference to us; Coco Cafe patio was my favorite place to wind down, the World Café restaurant has great new boulangerie and the food is superb. Resort was very clean. (They even hand raked the sand every morning).
The service provided by each of the staff was outstanding. Although they all provided excellent customer service, there were a few staff members that went above and beyond for us. The first day we arrived, Mr. Milan helped check us in and made us feel extremely welcome and comfortable. He also gave us great recommendations on restaurants and great tips on excursions outside of the hotel. Another person who gave us great service was Johanna the bartender. She was very attentive and quick and she knew exactly how to make the drinks to our liking. Santa, server at the restaurant was wonderful and friendly. Lastly, my favorite part was hotel yoga with Tatiana. I took several of her classes during my stay. Challenging and engaging, I very much enjoyed her guidance and instruction. I may not have remembered everyone's name, but they were all excellent. We will be back and cannot wait. Thank you to everyone who made our stay so wonderful.

  • Stayed: February 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Duda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dreams-PalmBeac... M, Public Relations Manager at Dreams Palm Beach Punta Cana, responded to this reviewResponded 28 February 2016

Dear Guest,

Greetings from Dreams Palm Beach. We would like to express how satisfying it is to read that your stay at Dreams was wonderful. Thank you for your loyalty towards our hotel we are thrilled that you continue to enjoy our facilities and activities. Thank you for highlighting our truly Gems, our staff members; we will pass on your kind, encouraging comments to them all.

On behalf of our Dreams staff, please know that it was more than a pleasure to have contributed to such a lovely stay. We hope that we have the chance of being able to welcome our family back home. We look forward to visit number four.

Warm regards,

Lucia M. Grullon
Management Assistant
Dreams Palm Beach Punta Cana
Cabeza de Toro, La Altagracia Dominican Republic
Tel:(809)552-6000 Ext. 1719
operaciones.drepb@dreamsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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