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Reviews (11,012)
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7,669
2,126
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141
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All reviewsseaside grillentertainment teameddie murphyla rivieramilky waybaopreferred clubthe lazy river pooljuan manuelpool barbig papiour honeymoonsexy chocolateswim up roompreferred poolspaghettiunlimited vacation club
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Reviewed 1 April 2018

More like a 3* Club 18-30 hotel in Benidorm.
The hotel website and tour operator brochure is amazing - however, in reality, this is not the luxury 5* romantic couples holiday we paid a lot of money for.
This was the party hotel of all parties - you just wouldn't believe it. Can't escape from the partying wheather you are on the beach or around the pool. Drinking games, pool foam parties, rave parties, loud music, women shaking their booties competitions - all followed by drunken/lewd,raucous behaviour and party goers shouting and screaming.
Rooms were average - grey and brown in colour.....not the uplifting beautiful tropical colours you see in the brochure.
Service was dreadful - amazingly awful. Some bars could be intimidating. However, if you flash the cash and tip bar & restaurant staff, they will give you good service.
Cocktails were never made fresh in front of you - they are all dispensed from pre made slush machines (8 of the in a row in the pool bar!!!!) Yuk...they taste of ice and flavoured sugar - more like a kids slush drink, with a thimble of alcohol added. Even 3 and 4 star hotels make proper cocktails.

  • Stayed: March 2018, travelled as a couple
    • Service
1  Thank hanibags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

We had a great experience. Beautiful beach, clean resort, grounds meticulous, entertainment team Eddie Murphy, Spaghetti & Garfield so much fun! Restaurant staff excellente - Jon Goico & Ramon Reyes were excellent in Portofino & Jacquline so delightful every morning at breakfast.

The maintenance staff was visible every day, every where, they really make a great effort to keep this resort clean and beautiful. Our bathroom outlet didn't work, they came within 5 minutes to fix it, they were outstanding! They clean the beach every day.

Plenty of fun things to do all day long, Yoga, volleyball, beach games, pool games, etc. Great resort can't wait to go back.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 2 April 2018

Dear Barbara R,

Receive our gratitude for giving us at Secrets Royal Beach Punta Cana the opportunity to host you during your vacation. We are thrilled to learn about the great experience you had. Equally valuable to read your remarks about the beauty of our grounds, "excelente" attentions, mainly from the team at the restaurants, as the various activities available.

We invite you for another memorable experience.

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

My husband & I had a wonderful time at this resort. It was a good mix of relaxation & activities! We especially enjoyed the entertainment & foam pool party! Eddie Murphy is a great entertainer! Highly recommend!

Stayed: March 2018, travelled as a couple
1  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 2 April 2018

Dear Sarah C,

Thanks to you and your husband for giving us at Secrets Royal Beach Punta Cana the opportunity to host you during your holidays. We cannot be more pleased to read you both had a wonderful time, as we manage to provide an ambiance with the right amount of entertainment, as relaxation. It is an honor that you recommend our property, and we equally hope you would be returning.

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

First of all, what a wonderful resort! Great rooms, nice beach - but unfortunately for the price paid you would expect more, like...
-there are not enough sunbeds available around the pool/beach
-the safe couldn't be fixed in one week(!)
-the drinks are low quality (like instant Cappuccino Mix or concentrated OJ)
-the animation and entertainment is a nightmare; unprofessional and just loud
-the cleaning let a lot to be desired (pool dirty, lifts never been cleaned during stay)
-despite the "do not disturb" sign, the staff walked in and out
-some parts of the hotel had daily others hourly pool waiter service

It is just a shame, that the management is not paying more attention to details AND customers - it could be so much better! Having problems, like the broken safe, nobody seems to care - after the third failed attempt to fix it, the staff should have apologized. That is customer service and that will bring back guests...

  • Stayed: March 2018, travelled solo
    • Value
    • Rooms
    • Service
6  Thank jaykayham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 2 April 2018

Dear jaykayham,

Thank you for choosing our hotel for your holidays. We are extremely sorry to read about your dissatisfaction with your recent experience in our hotel. Customer service is the top priority in our hotel, for that reason I'm surprissed about the situations you are describing and the way in which our team handled these. I'm taking note of every detail in your feedback to make sure to redirect them to the proper department. Let me add, as you may notice in others reviews, service and attention to details are the factor most highlited by our visitors.

Further to express our apologies, we hope you give us another opportunity to redeem this experience.

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

My boyfriend & I went to the Dominican Republic, Punta Cana from 3/20-3/25 through Apple Vacations. We stayed at Secrets Royal Beach, Punta Cana, we had room 4180 (junior swim up suite) awesome room & I definitely recommend that room or that block of rooms in that area! Our room was gorgeous, always clean, stocked & decorated with rose petals. We loved the location of the room as it was near restaurants, tiki bar & perfect spot at the pool!

We arrived at the resort & Apolinar greeted us for check-in along with complimentary glasses of rum punch - delicious! He made check-in very smooth & quick as we were ready to get to the beach as we were coming from the cold in Wisconsin.

We upgraded to preferred which gave us many perks on our vacation which we enjoyed, as well as our Butler, Martin. He was awesome, friendly & always there checking to see if we needed anything & if everything was ok.

Raquel guest services - also made sure that we had everything we needed & asked how our stay was going?

Angel & Omar we’re always there bringing us our drinks, food & anything else we needed! They both went out of there way to make our stay comfortable & enjoyable - they really did make us feel like kings & queens on how well they treated us & took care of our every need!

Eddie Murphy was always a fun delight at the pool - we loved all the pool activities & the fun activities that were done on a daily basis, foam party, taco party were the best!

The food was very good - our favs were the Japanese restaurant & our absolute favorite was the Riviera buffet - they had a delicious assortment of anything you could possibly want.

We went over to the NOW Latimore & saw a fire show & had some fun trying our luck at the casino.

We enjoyed the “all you can eat lobster” on the beach & also did the atv & cave swimming excursion!

We loved the beach & the grounds on the hotel - it was beautiful & always taken care of! Everything was always perfect - everyone at the resort was soooo friendly & accommodating throughout our whole vacation!

We had an amazing vacation & will definitely return. If you are looking to be treated like royalty then this is the place.

There was only one thing that we did not care for & that was the amount of vendors that keep up on a daily basis to try to get money from you buy selling their stuff! On the beach some cannot go up to the preferred lawn chairs so that was a plus! It never was that bad to ruin our time there just a little nuisance..

I cannot say enough about this beautiful resort, the friendly workers & the amazing beach! Everything on our vacation was absolutely perfect .. here are some of our pics..

Stayed: March 2018, travelled as a couple
Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 2 April 2018

Dear Tina G,

Thank you for allowing us at Secrets Royal Beach Punta Cana. We feel glad to know that you had a pleasant stay, as in every moment you received the royalty treatment that you deserve. Besides because you found in our hotel delicious food options; enjoyed the extra benefits of Preferred Club; beautiful beach and grounds; and above all a team committed to ensure you an "excelente" experience in every area. We will transmit them your kind words, as they will definitely result in motivation for them.

Consider our hotel you home away from home.

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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