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Reviewed 2 April 2018 via mobile

My husband and I decided to take a much needed break to Punta Cana! Sun and warmth were needed. From the moment we arrived the staff was great, Rudy welcomed us, and checked on us throughout our stay. Breakfast each day at the connecting resort Now Larimar was great, huge variety and wonderful welcoming service from our excelente waiter Wilkin and partner Ray. They remembered our faces daily! The pool and beach are great, Angel is wonderful, he makes you feel right at home and never skips a beat, he keeps the drinks coming with a smile and an I love you banana mama! Joan and his crew with the vacation club took an extra step and we had to stay another night bc of snow, and got us a better rate to save us about 160$. Everyone is wonderful, I wish I could remember all the names. Willie Mays, and the Sweet young lady that did the beach service... The Seaside Grill is romantic and delicious, highly recommend.....and Carnival Buffett is great for breakfast.... The only downfall which happens on every tropical resort beach is the hounding. Trying to sell you stuff multiple times a day when you just want to relax, but I get, it’s part of the deal. All in all, great place, great trip, can’t wait to do it again!

Stayed: March 2018, travelled as a couple
2  Thank nicole i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 8 April 2018

Dear nicole i,

Thank you for giving us the opportunity to host you during your vacation. We strive to provide our guests with attentions which lead them to feel at home, on these terms you can infer the level of satisfaction we experiment to find out that's exactly how you felt since the moment of your arrival. We will make sure to pass on your impressions to the team, as a way to keep encouraging them.

We regret, although, a single aspect disturbed your holidays. Consider beaches in the Dominican Republic are public, as consequence vendors are allowed to stay in that area. But you can approach to our secutiry team at the beach to report it.


We look forward to welcoming you again.

Best regards.

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Overall very happy with our stay. Traveled with my sister and we like smaller resorts. We have stayed at several Secrets, Dreams or Now resorts in DR and Mexico. This may have been the least impressive resort itself of all we have been to but the beach and the Dominican people more than make up for it. Our personal concierge Wolfan was top notch. Cares greatly about his job and making sure you are happy and having a good stay. Other staff that excelled include Juan Carlos, AnnLuisa, Nelson and Leopolotina. Had very good meals, but go with the filet or salmon at Seaside Grill versus the ribeye. Italian restaurant-Portifino was very good as well, and the waiters there are fun. Our only negative was the check-in process, took way too long - over 40 minutes. Only one staff member checking in at the preferred club area. We also were not originally in an upper floor room as requested with our travel agent but they were able to rectify that and we ended up with a nice view of the water from our 4th floor room.I like to experience different places but the people and Bavaro beach will probably bring me back. Will be crossing fingers that Wolfan and Juan Carlos are still there.

Stayed: March 2018
Thank TNelson9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 3 April 2018

Dear TNelson9,

Thank you for giving us the opportunity to host you during your holidays. It is a pleasure to read our beach, and furthermore the attentions from our team are the main factor which differences us from others properties. Our objetive is take care of every single detail of our guests stay to guarantee their satisfaction.

Concerning to the check- in, I can assure it is an isolate circumstance, which we desire to overcome in a future visit.

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

More like a 3* Club 18-30 hotel in Benidorm.
The hotel website and tour operator brochure is amazing - however, in reality, this is not the luxury 5* romantic couples holiday we paid a lot of money for.
This was the party hotel of all parties - you just wouldn't believe it. Can't escape from the partying wheather you are on the beach or around the pool. Drinking games, pool foam parties, rave parties, loud music, women shaking their booties competitions - all followed by drunken/lewd,raucous behaviour and party goers shouting and screaming.
Rooms were average - grey and brown in colour.....not the uplifting beautiful tropical colours you see in the brochure.
Service was dreadful - amazingly awful. Some bars could be intimidating. However, if you flash the cash and tip bar & restaurant staff, they will give you good service.
Cocktails were never made fresh in front of you - they are all dispensed from pre made slush machines (8 of the in a row in the pool bar!!!!) Yuk...they taste of ice and flavoured sugar - more like a kids slush drink, with a thimble of alcohol added. Even 3 and 4 star hotels make proper cocktails.

  • Stayed: March 2018, travelled as a couple
    • Service
1  Thank hanibags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

We had a great experience. Beautiful beach, clean resort, grounds meticulous, entertainment team Eddie Murphy, Spaghetti & Garfield so much fun! Restaurant staff excellente - Jon Goico & Ramon Reyes were excellent in Portofino & Jacquline so delightful every morning at breakfast.

The maintenance staff was visible every day, every where, they really make a great effort to keep this resort clean and beautiful. Our bathroom outlet didn't work, they came within 5 minutes to fix it, they were outstanding! They clean the beach every day.

Plenty of fun things to do all day long, Yoga, volleyball, beach games, pool games, etc. Great resort can't wait to go back.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 2 April 2018

Dear Barbara R,

Receive our gratitude for giving us at Secrets Royal Beach Punta Cana the opportunity to host you during your vacation. We are thrilled to learn about the great experience you had. Equally valuable to read your remarks about the beauty of our grounds, "excelente" attentions, mainly from the team at the restaurants, as the various activities available.

We invite you for another memorable experience.

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

My husband & I had a wonderful time at this resort. It was a good mix of relaxation & activities! We especially enjoyed the entertainment & foam pool party! Eddie Murphy is a great entertainer! Highly recommend!

Stayed: March 2018, travelled as a couple
1  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eConcierge N, Manager at Secrets Royal Beach Punta Cana, responded to this reviewResponded 2 April 2018

Dear Sarah C,

Thanks to you and your husband for giving us at Secrets Royal Beach Punta Cana the opportunity to host you during your holidays. We cannot be more pleased to read you both had a wonderful time, as we manage to provide an ambiance with the right amount of entertainment, as relaxation. It is an honor that you recommend our property, and we equally hope you would be returning.

Best regards,

Clara Escribano
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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