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Reviewed 19 July 2017 via mobile

This review is for the paddle board yoga and exercise class in the pool. Eduardo did an excellent job getting us all involved and even did a short class for the kids at the end. All fitness levels participated. We all had our own paddle board, but we were tied up together to a central circle. Highly recommend!!

Date of stay: July 2017
Trip type: Travelled with family
1  Thank nydrina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director General at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 20 July 2017

Dear nydrina,

I would like to thank you for your preference in selecting our The Reserve at Paradisus Punta Cana Resort. I feel very happy to learn that your overall experience while under our care has been memorable and sincerely appreciate the time you have dedicated to write this review.

I really thank you for also having taken the time to recognize the service provided by Eduardo. I will make sure he receives your compliments.

We will be looking forward to host your next vacation at this, your home in the Caribbean, The Reserve at Paradisus Punta Cana Resort.

Kind regards,

Adrián Alonso
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

Just completed a 7 day (7/8-715) visit with family (14 people). This is our 2nd time staying at The Reserve section of this resort and the 1st time using the Family Concierge level of accommodations. This facility is extremely well maintained and staffed with outstanding and very friendly personnel. We took advantage of the fitness room, SPA and Kids Center. The rooms are spacious and well stocked ( snacks, beer, water etc) with anything you could need while there.Our Family concierge Sandra made a huge difference in the experience we had. Sandra, could not have done more to ensure our stay was the best it could be. She coordinated all activities for the 14 of us, made dinner reservations (along with great recommendations) and was especially attentive to the younger children. Her dedication to our satisfaction made this a stress free and enjoyable time for all of us. Her excellent service and this resorts personnel guarantee a return trip. I would highly recommend The Reserve and the Family Concierge level of service, especially if you are lucky enough to have Sanda as your concierge.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Bill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director General at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 20 July 2017

Dear Bill T,

I would like to thank you for your preference in selecting our The Reserve at Paradisus Punta Cana Resort. I feel very happy to learn that your overall experience while under our care has been memorable and sincerely appreciate the time you have dedicated to write this review.

I really thank you for also having taken the time to recognize the service provided by Sandra. I will make sure he receives your compliments.

We will be looking forward to host your next vacation at this, your home in the Caribbean, The Reserve at Paradisus Punta Cana Resort.

Kind regards,

Adrián Alonso
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

This was our fourth family trip to Punta Cana. Previous visits have been to the Melia Caribe and to the Paradisus Palma Real. We have two boys who on this trip were 10 and 13 years old.

We stayed at the Reserve in a 1 BR Master Suite. The room was great. If you are comparing to the Palma Real, the rooms are smaller and the biggest difference is the patio / deck. There isn't much reason to hand out on the patio at PC. Palma Real wins hands down in this comparison.

The beach and pools are very nice. The biggest downside to the pools and the beach are the lack of seats. If you don't mind waking up early in the morning to reserve your seat then you will be fine. It was madding to sit at the beach and see towels sitting on empty chairs for hours. People and staff would reserve spaces at the pools and beaches and not use them for hours.

The food at the restaurants was good. The reservation system was a mess. We were able to eat at all the places that we wanted to during our stay, but it took active management to make sure that we were able to get in to the places we wanted to visit.

If you book via Costco then beware that the $1,500 coupons are only discounts. They will not have any value for anything on their own. They only reduce the list price of things like spa services and premium wine.

The best thing about the hotel are the staff who work so hard to make your stay great.

Room tip: First floor locations are best
Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Tyndall_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director General at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 18 July 2017

Dear Tyndall_Family,

I would like to thank you for giving us a good rating on TripAdvisor based on your experience at our resort. This is the best reward we can get from our guests, we do appreciate it. It is as wonderful to read your comment concerning the good times you spent in our resort. Thank you for naming these point of improvement, we will continue working to make our service better.

I agree that our associates strive and work to make our guests' stay as pleasant as possible. Be sure i will share this comment with them and thank you for recognizing their efforts.

We hope to see you back soon for another great experience.

Best Regards,

Adrián Alonso
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2017

The grounds are impeccably kept. Simply beautiful! The staff are attentive and willing to do their best to satisfy guests needs. My Niece and nephew renewed their vows for their 25th anniversary and the beach ceremony was excellent. My grand niece had the most amazing concierge named Sandra Villanueva. She made our stay most memorable. Anyone visiting this resort must visit the restaurant Passion. The food is exquisite. The wait staff of Rafael, Danny,Isidu,Martin,Samuel,Bilis, Cheila, Senia and Gustav were magnificent!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank lesterbrown613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director General at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 18 July 2017

Dear lesterbrown613,

Greeting from Paradisus Punta Cana!

It is very rewarding to receive your kind words; it is a proof that we are definitely achieving our main goal which is our guest’s top satisfaction.

We all feel very glad to know that we make your stay an unforgettable time, putting our special touches in every service we provided just as you deserved. Knowing that now ahead we can count on your preference fills us of joy and empowerment to keep doing great things.

I will personally congratulate our staff, they deserves to be recognized for a well done job, I will also let them know how satisfy you felt with their services and treatment.

We cannot wait to receive you in a near future and make of your vacations the best one you have ever had.

Kind regards.

Adrián Alonso
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

We are a family of 7 so we booked 3 rooms in the family concierge section and they did not disappoint. Our flight was delayed and upon arrival at the resort we found that Elaine who was our concierge, had gone ahead and booked dinner reservations for us for that evening, thanks Elaine! The next day we met with her and told her roughly what time we wanted to eat and at what restaurants and she took care of booking everything for the week. We had cabanas reserved everyday at the pool also. Elaine would contact us almost daily making sure everything was okay. We found all the staff at the resort were very friendly and the grounds were kept in immaculate condition. There was a great variety of food for lunch and we all felt the quality was excellent. We ate at a different restaurant every night for dinner, each one had a unique menu and again we all felt the quality of food was excellent. A special thanks to some of the staff we met were Stephanie in family concierge, Wander by the pool and Liz at the Gabi Club these people along with other staff members made us enjoy our vacation that much more. I would highly recommend The Reserve as well as the Family Concierge service.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, Director General at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 18 July 2017

Dear Jeff C,

Greeting from Paradisus Punta Cana!

It is very rewarding to receive your kind words; it is a proof that we are definitely achieving our main goal which is our guest’s top satisfaction.

We all feel very glad to know that we make your stay an unforgettable time, putting our special touches in every service we provided just as you deserved. Knowing that now ahead we can count on your preference fills us of joy and empowerment to keep doing great things.

I will personally congratulate: Elaina, Stephani, Wander and Liz, they deserves to be recognized for a well done job, I will also let them know how satisfy you felt with their services and treatment.

We cannot wait to receive you in a near future and make of your vacations the best one you have ever had.

Kind regards.

Adrián Alonso
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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