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10,442
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Reviewed 2 weeks ago via mobile

Our family stayed at the Royalton Punta Cana in the Diamond Club for 7 days - travelled with 4 other families. The rooms were lovely, service staff did a great job cleaning rooms and fulfilling any needs from our children (travelled with 4 kids including a baby). Staff were happy to help with anything! Providing crib, high chairs, extra kid meals at A La Carte restaurants for the baby, introduced themselves and made us feel so welcome! We had Denis Silverio as our butler for the week and he was beyond helpful! Managed all of our requests, dinner reservations, inquiries and would always find us around the resort to touch base and make sure we all were taken care of and had everything we needed to enjoy our stay. All adults and kids loved the pools, beach, cabanas and restaurants. Food cart by the beach buffet was a big hit as well as the Diamond Beach Bar to grab a quick lunch apart from the buffets available. The White party was a lot of fun, kids loved the dancers and fire throwers. Was a lot of fun! We definitely enjoyed our week away!!

Date of stay: January 2023
Trip type: Travelled with family
Thank Q6743SLashleym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 weeks ago

Me and my family spent a week there last December-January , the hotel is in good condition , very clean , the food was OK but we had higher expectations though 31 December's dinner was amazing.
What we loved more was the entertainment during nights , one main show every night followed by good music to dance , we had lot of fun every day , special mention to Mr Landy the man in charge of the entertainment , a funny guy with a lot of energy and ideas. We definitively will be back...
Ivan Jimenez from Montreal , CANADA

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank ivan o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Josue Espinal, Marketing at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, responded to this reviewResponded 2 weeks ago

Dear G3716CQivano,


Thank you so much for your perfect review, your comments are much appreciated! Thank you for deciding to stay with us during your last vacation trip! We are thrilled to learn you enjoyed all our facilities. Knowing how incredible your experience was here making us really happy!

We are looking forward to the pleasure of welcoming you again to our hotel and assure you that you will enjoy superior services and facilities on your next visit.

Kind regards,

Royalton Punta Cana Team



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Good exercise program and good customer service, free drinks and interactive staff. There’s these activities by the pool that bring the gym to you. The gym is well equipped for your vacation with a variety of equipment

Date of stay: January 2023
1  Thank Adventure48008360502
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Josue Espinal, Marketing at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, responded to this reviewResponded 2 weeks ago

Dear Adventure48008360502,


Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana.

We appreciate your review and are looking forward to hosting you again soon so you can enjoy our luxurious services!

Warm regards from paradise,

Royalton Punta Cana Team

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Reviewed 2 weeks ago

Resort was amazing. Great beach, everywhere was cleaned regularly and service was amazing. To be specific, our butler Nelio and our bartender Juan really made our trip special. Would highly recommend that staff and this resort to anyone

Date of stay: January 2023
Trip type: Travelled as a couple
Thank 89rileyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 weeks ago via mobile

We arrived here on 28th December we waited half an hour for the diamond club to check us in. They took our passport details and showed us to our room. We were not given any further details about the hotel. We put out stuff in the room and headed to the buffet restaurant for dinner.

In the buffet restaurant I was shocked to see cracked leather seats which look tired and grubby. After dinner we went back to the room to find thick limescale in the shower on the shower head and the glass along with mould along the wall and the ceiling.

The quality of the towels and bed sheets are poor.

I went to the Diamond club lounge to complain and asked to move rooms and they told me all the rooms are the same so they could move me but it would be in the same block and the same standard. The staff didn’t seem interested at all, and seemed fed up, it turned out that they had so many complaints. The following morning we spoke with Daniel the TUI rep and he said there were no other rooms available, we asked if we could upgrade and again no rooms available.

There is a small wardrobe in the room with 6 hangers and 3 small drawers on the dressing table. There is no storage for clothes for a family of 4 so we have been living out of suitcases the whole time we have been here. There is also no space for the cases which means the room is very cluttered.

As part of the diamond club package you are assigned a butler which is basically a concierge who can book restaurants for you. We were surprised that you cannot book restaurants for the week but only on the day. Each time we have asked him to reserve a restaurant he says there is no availability and the one time there was availability it wasn’t until 9pm which is way too late for our daughters.

I don’t see what we are getting for the diamond club package, every morning there are no towels or sun beds available and this is the case at 8am. There is a constant haul of people coming into this hotel from the splash hotel even at breakfast time! We always look at the number of rooms when booking a hotel and this one has around 300, therefore we thought it would be small and friendly. It is the total opposite, there are so many people that you have to queue for absolutely everything!
There is a real 18-30 vibe around the pool with loud music and games, two days there has been a film within the pool from dirt.

We went to the splash park which is run down and dangerous. When we were there 3 slides were closed off with tape and my daughter asked to leave as she didn’t feel safe. The slides were tired and full of bumps which scratched the skin.

We were here for New Year’s Eve, the hotel wanted to charge $1,200 to have a seat for the show. Obviously there was no way we were going to pay this and those that did made complaints. The entertainment was awful, just a few dancers moving around in animal costumes, then happy new year then nothing. It was absolutely awful! We were told the only place we could eat at new year was the buffet restaurant and this evening there were no vegetarian options therefore all I ate was some asparagus and some rice. New year did not feel special at all, it was a big let down! If you wanted to eat at Hunters or Under the sea it was an additional $59.00 each.

We did go to the white party on Monday and this was very good. This is how we expected new years to be and it was a total flop.

TUI continue to advertise this hotel as a 5* hotel, this is an absolute joke! This is 3* at best! When you travel 9 hours on a flight to a said 5* in the Carribean you expect absolute luxury and value for money. This hotel is a joke and so overpriced it’s ridiculous.

You go on holiday to have an amazing experience and enjoy luxury away from home. I feel like we’ve had to totally slum it living out of suitcases, using a mouldy bathroom and queuing for absolutely everything.

There are seats missing in the theatre area where they have been broken and not replaced.

We had small cockroaches climbing in and out of the gaps in the bathroom. The smell each morning was horrendous as it smelt like rotten drains.

The only plus was the food was good and the bar staff were friendly. I would advise to avoid this hotel!

Date of stay: January 2023
Trip type: Travelled with family
Thank lindsey_hughes17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Josue Espinal, Marketing at Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino, responded to this reviewResponded 2 weeks ago

Dear lindsey_hughes17,

First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Punta Cana.

We would like to apologize for the issues you experienced at check-in and with the assignment of your room. We have taken good notes about your observation and we will work towards preventing these kinds of issues in the future.


We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.

Warm regards,

Royalton Punta Cana Team

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