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Reviewed 15 March 2018

We stayed at Dreams in March 2018 with our two teenage daughters and had a wonderful week. The grounds were very well kept and the staff were very friendly! We especially loved the resort flamingos that would hang out around Building 7 and the pool. During the week we stayed the water was unusually rough and we weren't able to sit on the beach for a few of the days. The pool was a very nice alternative those days. We stayed in a family deluxe room on the ground floor which worked out great for us. The rooms were a little dated but the beds were very comfortable and we were never bothered by sound coming from surrounding rooms. We used the fitness facility regularly and my oldest daughter and I enjoyed a facial/massage at the spa on our last day. The food was also pretty good at the main buffet and specialty restaurants. Although we technically were not allowed to eat at the French restaurant because our one daughter was only 14, they made an exception for us after purchasing a bottle of wine (which was phenomenal). The cafe in the main building was AWESOME! We stopped there every morning and afternoon for a caffeine fix! The Catch of the Day lunch on Thursday was AWESOME! They grilled MahiMahi that they caught fresh from the ocean - it was delicious! Aside from the rough water we had wonderful weather the entire week.

Excursions - I highly recommend booking the Horseback Riding andZzipline tour through HorsePlay. I booked this on my own through Trip Advisor/Viator. The cost was very reasonable for everything that we got out of the excursion. Lots of fun, had a home cooked Dominican meal and learned about their culture. Jose and the other staff were wonderful!

I do NOT recommend the Marinarium excursion that we booked through the resort! HORRIBLE waste of money!!! They shuttle you into this fenced in area with the idea that you will swim with sharks and stingrays and snorkel. The water was so cloudy you literally could NOT see ANYTHING. The only thing we saw was the stingray that they pulled out of the water for people to hold and get their picture taken with. They make it sound like a fun party boat but the alcohol was not great . . presidente, rum and vodka with coke, orange soda and orange drink (not orange juice). And lets not even talk about the light refreshments . . . a nasty tiny sandwich and limited fruit were the refreshments they offered. The fresh coco loca that they make for you on the boat was good (and probably the highlight of the whole excursion sadly) but you literally get 2-4 ounces of it and that's it. The "fresh water pool" where the boat stopped had about 10 other boats anchored and it was gross in my opinion. Again HORRIBLE waste of money. I was told by the concierge that I booked the excursion through that we would see lots of fish - definitely not the case!

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank hweaver8377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 16 March 2018

Dear hweaver8377,

Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us with your review. We are delighted to learn that you had a wonderful spring break time with us and were very much satisfied with everything that we have to offer our restaurants, pool and entertainment and great variety of excursions. Please, know that all excursions are made through a third party vendor, we have share your comments and observations with our management team for proper follow up. Thank you for recommending our resort. We are looking forward to welcoming you back again soon.

Warm regards,

Wenny Sanchez
eConcierge
Dreams Punta cana Resorts & Spa
econcierge.drepc@dreamsresorts.com

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Reviewed 14 March 2018 via mobile

Best staff at this resort they care sooo much about you. Especially Yohan#5 at the Buffet. Carlos and Giovanni at the Lobby Bar. Will be making reservations in another couple of months for our return. Best food. Unbelievable

Stayed: March 2018, travelled as a couple
3  Thank Nancy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 15 March 2018

Dear Nancy R,

Thank you for staying with us and providing us with your review. We are delighted to learn that you were very much satisfy with our facilities and attentive staff, specially those mentioned above. Thank you for recommending our resort. We are re looking forward to welcoming you back again soon.

Warm regards,

Wenny Sanchez
eConcierge
Dreams Punta cana Resorts & Spa
econcierge.drepc@dreamsresorts.com

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Reviewed 14 March 2018

We had a delightful week at the Dreams Punta Cana resort. The grounds are lovely and well maintained, the quality and variety of food was excellent, the pool is extensive with many floats and umbrellas available, and our room was very comfortable. The staff was helpful and friendly, and we especially enjoyed our interactions with our concierge Meiry and Simon (aka "Happy") at the World Cafe patio.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
7  Thank archyblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 15 March 2018

Dear archyblue,

Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us wit your review. We are delighted to learn you loved our resort and were very much satisfied with our lovely and well maintained grounds, the great quality and variety of the food, extensive pool with many floats and umbrellas, confortable rooms and the friendliest staff. thank you for recommending our resort. We are looking forward to welcoming you back again soon.

Warm regards,

Wenny Sanchez
eConcierge
Dreams Punta cana Resorts & Spa
econcierge.drepc@dreamsresorts.com


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Reviewed 14 March 2018

We stayed for just one night due to a flight cancellation. Our suite in block 6 was just fantastic. Very large with everything one could wish for. The Jacuzzi on the patio was bliss.
The breakfast and buffet lunch was very good with a great variety of food.
Porter carried our two cases and two golf bags up to the third floor very willingly. All good.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank fred296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 15 March 2018

Dear fred296,

Thank you for staying with us and providing us with your review. We are delighted to learn that you were very much satisfied with our fantastic buildings and the jacuzzi on the patio, breakfast and our great buffet . Thank you for recommending our resort. We are re looking forward to welcoming you back again soon.

Warm regards,

Wenny Sanchez
eConcierge
Dreams Punta cana Resorts & Spa
econcierge.drepc@dreamsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

I am a Director of Operations for the Four Points hotel In LIC we are part of starwood/Marriott and the service was above and beyond. There are so many people to thank for their loyalty and professionalism. My wife Josephine and I had the best time of our life,we have never done and all inclusive and as I say what makes a great hotel is the team that is what creates great leaders and a great GM Jorge Puente Antuna.

We want to mention many employees different departments
Front desk: Mayra Gerracio, Albert Paymno,Blammy Paulino,
Supervisor front desk Julio Cayetano, Jose Maria Dilon, Jesus, Christian front desk

also at the bar: Leidy Cabra,Yessenia Pena, Wander Florian, Pedro de jesus
Carlos or carlito at the burger box

doormen Franklin the tall big guy he is great

Food and Beverage Manager Saladan

Pizza bar La Tatorria
Maribek Rojas
Stephanie Areche
Luis the pizza men he makes them the best and is so nice as well
Benjamin Binet he is so nice

Bartender Yonis he was great he is located were the nightly singer sings

Francisco the short one that works in the wine room for the private dinners

We look forward to our next trip next year.

Thank you

Room Tip: All good they all have a view of pool
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank stevevargas03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 15 March 2018

Dear stevevargas03,

Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us with your review. We are delighted to learn that you and your wife had the time of your life with us and were very much satisfied with our above and beyond service, our great restaurants and attentive and professional staff, specially our GM and the rest of the staff mentioned above.

Warm regards,

Wenny Sanchez
eConcierge
Dreams Punta cana Resorts & Spa
econcierge.drepc@dreamsresorts.com

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