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Reviews (12,671)
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Reviewed 20 June 2018 via mobile

Me and my husband just returned from a fantastic holiday in Punta Cana. I would highly recommend the Dreams Hotel. Everything there is just perfect. Food amazing in all restaurants. Staff so helpful. Big thank you to Blama (not sure if the name is right) for helping is with room upgrade and even sending us a small gift the next day! I absolutely love the pool. If you wanted to have fun and listen music in the pool or just relax on the the other end you could! The beech was nice and the room ok

Stayed: June 2018, travelled as a couple
Thank Anita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 22 June 2018

Dear Anita T,

Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us with your review. We are delighted to learn you had an amazing time and ere very much satisfied with the amazing food in all restaurants, great pool, nice beach area and the most helpful staff, specially Blamy. Thank you for recommending our resort. We are looking forward to welcoming you back again soon.

Warm regards,

Wenny Sánchez
eConcierge
econcierge.drepc@dreamsresorts.com
Dreams Punta Cana Resorts & Spa

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Reviewed 19 June 2018 via mobile

We had an amazing time at the Dreams Resort and Spa in Punta Cana.
Hotel was clean and they were constantly cleaning and maintaining it. The pools were clean and refreshing. Beaches were nice, some problems with jellyfish and seaweed, but resort was constantly working on it. Wished more of the beach was open to swim in, but that was not the resort fault. The staff was amazing: Ana Pena was so helpful in making our stay awesome. She reserved our large group dinners and checked in with us to make sure all was great. Loved the entertainment crew, especially Dilenneys Mersades, Jay-z WOW-baby, and Bon-Bon. Jose, in the buffet, was awesome and attentive to us. Mercedes, at the front desk,was able to get our large group all in the same building, which was great. Maria, our maid, did a great job keeping our room clean. If we ever needed something for the room she or Antonio, front door man, always helped.
Loved the Japanese Steak House, the chef, and Super Waiter!
Thanks for an amazing vacation!!!

Stayed: June 2018, travelled with friends
Thank mizsue88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 22 June 2018

Dear mizsue88,

Thank you for choosing Dreams Punta Cana Resorts & Spa and providing us with your review. We are delighted to learn that you had an amazing time with us and were very much satisfied with the service provided, specially by Ana. it was a pleasure to make you feel like royalty. We are looking forward to welcoming you back again soon for the forth time.

Warm regards,

Wenny Sánchez
eConcierge
econcierge.drepc@dreamsresorts.com
Dreams Punta Cana Resorts & Spa

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Reviewed 19 June 2018 via mobile

Wow, what can I say, my wife and I had such an amazing time (again)...... We first visited Dreams back in 2009 when our son was 18 months old, we loved it so much we came again 9 years later but as a couple this time. It was just how we remembered it, the staff work around the clock to make sure their guests have the most memorable experience.

The hotel caters for all types of guests (families, couples, wedding parties etc) when we came as a young family our experience was completely different to what we had as a couple. First time we mainly used the world buffet for all our meals due to our son’s eating habits but the second time my wife and I took advantage of the other six al a carte restaurants, there was also a 24 hour coffee shop serving snacks.

The resort is spacious and even when there is a lot of guests the place never seems crowded, there is so much to do if you want to, such as the gym, sports facilities, spa, day trips or you can relax by the MASSIVE swimming pool or by the beach. Be aware that if you do use the beach the sea can be rough with a lot of sea weed getting washed up as it faces the Atlantic, some guests have complained about this but not sure how the hotel staff can resolve that one. One of the day trips on offer is to an island to the south in the Caribbean Sea where the sea and beach is spotless......

The staff are very well trained and cannot do enough for you, they are always friendly with a can do attitude, yes they are working for tips of course but that never seems to be their motivation.....

Come, enjoy and make the most of this beautiful country and report.

Stayed: June 2018, travelled as a couple
Thank Wesley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 22 June 2018

Dear Wesley L,

Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us with your review. We are delighted to learn you and you wife had such an amazing time with us and were very much satisfied with the service provided, our theme a la carte restaurants, great massive pool and beach area. I regards to the seaweed. It is seasonal, it happens in all Bavaro and Punta Cana beaches, our team works tireless to ensure that the beach area is clean every day and seaweed free but sometime it's a little difficult to compete with Mother Nature. Thank you for recommending our resort. We are looking forward to welcoming you back again soon.

Warm regards,

Wenny Sánchez
eConcierge
econcierge.drepc@dreamsresorts.com
Dreams Punta Cana Resorts & Spa

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Reviewed 19 June 2018

What originally drew us to this hotel was the incredible pool and it exceeded expectations! The water was warm so there wasn't a shock when you got in and it went for miles.

We paid a little extra for a swim out room and it was worth it! It came with it's own sun beds so there was no need to rush for a good spot every morning and it was very close to the bar for drinks during the day.

The restaurants were the best we've ever been to at an all-inclusive resort. We tried all six a la carte restaurants and we weren't disappointed, the food was outstanding along with the service. There was a queue for some of them so we tended to book a day in advance but if anything this proved how good the restaurants were and didn't negatively impact us!

BONUS: The hotel had a little family of flamingos which lived in a pond in the hotel and everyday they took themselves on a walk past around the hotel and past the pool - incredible!

Cannot recommend this hotel enough!

Room Tip: The swim out rooms have their own sun beds next to the pool
  • Stayed: July 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 22 June 2018

Dear Katie B,

Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us with your review. We are delighted to learn you had a great time with us and were very much satisfied with the service provided by the staff, our theme a la carte restaurants with a wide variety of food and great swim out room with access to our dazzling pool. we are glad to know you enjoyed our beautiful Flamingo familiy. Thank you for recommending our resort. We are looking forward to welcoming you back again soon.

Warm regards,

Wenny Sánchez
eConcierge
econcierge.drepc@dreamsresorts.com
Dreams Punta Cana Resorts & Spa

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Reviewed 19 June 2018

Having got married at Dreams in 2011, we decided now was the time to return.
We weren't disappointed! Yes I agree with some of the reviews that the rooms are a little tired and the accommodation could generally do with a re-vamp. However, if like us your room is somewhere you sleep when on holiday then the rooms are more than adequate. They are clean and fresh and the beds are extremely comfortable.

For us it it the food and entertainment that is most important and both of these are excellent with a vast choice of places to eat so you don't get tired of the same food and Dreams put on activities day and night to ensure you are never bored.

The good thing about dreams is if you prefer a quieter vacation there are plenty of places along the massive pool that you can sunbathe and not be bothered with the daytime activities, and a couple of nice quieter bars in the evening if you want a quiet drink without the shows

My daughters did not want to leave, and this was mainly due to the hard work of the entertainment team who kept them busy on a daily and nightly basis and never failed to make them feel special. We intend to return to Dreams in the near future.

In particular special thanks Edwin, Yohanny, Scooby Do (luis), Very Happy and Franklin from the entertainment team.

Also in the world café thanks to Sanchez who always went above and beyond when looking after your table, and Christi on crepes at breakfast who was so happy and smiley every time you saw her you couldn't help but be too.

Room Tip: Blocks 1 and 6 are near the beach or if you prefer being near the lobby and restaurants choose 5 or 9
  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
3  Thank nikkicunliffe82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wenny S, eConcierge at Dreams Punta Cana Resort & Spa, responded to this reviewResponded 22 June 2018

Dear nikkicunliffe82,

Thank you for choosing Dreams Punta Cana Resort & Spa, and providing us with your review. We are delighted to learn you enjoyed our clean and fresh accommodations, outstanding food with different theme a la carte restaurants, great entertainment, pool, cool drinks and the great staff, specially those mentioned above. Thank you for recommending our resort. We are looking forward to welcoming you back again soon.

Warm regards,

Wenny Sánchez
eConcierge
econcierge.drepc@dreamsresorts.com
Dreams Punta Cana Resorts & Spa

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