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Reviewed 2 January 2012

We are a professional couple from Ohio who stayed at Zoetry between Christmas Eve and  New Years Eve. We were looking for a romantic getaway. We wanted a private,  uncrowded resort. Although we experienced a few problems at the beginning of our week-long stay, we were very satisfied with our choice and would definitely return.

LET'S FIRST LOOK AT THE POSITIVES.

Easy Arrival & Check-In
We booked our stay at Zoetry as well as the transfer to and from the airport through  Apple Vacations. Beware, if you have prepaid for a transfer through a company like Apple.  Upon exiting the airport, you must go to the Apple booth located around the corner from the baggage claim area. We had several cab drivers who tried to tell us they were our Apple driver; we were forewarned about this scam and did not fall victim to it.

The ride from the airport took about an hour and offered a fascinating glimpse of the Dominican countryside. It's a poor country, no doubt.  But we are familiar with third world countries, and the living conditions along the road to the resort were not as bad as we had been led to believe. The  ride to the resort was smoother than some reviewers had noted- no bumpy, dirt roads. Check-in was quick and easy. We were given a quick tour of the grounds before going to our room.

The Rooms Are Clean and Spacious.
There are only 53 units on the resort. We stayed in Room 15, very near, but not on, the beach. This suited us perfectly. Our room was a spacious first floor junior suite with king sized bed. Our unit was a "swim up," alongside the serpentine pool. We had a nice covered patio with couch and a table with chairs. On some mornings we ate our breakfast on the patio. The air conditioning in our unit was more than adequate as was the hot water in our shower. The bathroom had two sinks, a toilet and a bidet. The bathroom area was as big  as most hotel rooms. There was a separate shower and bathtub.  Throughout the week, the staff kept our room immaculately clean well stocked with towels and fragerant BVLGARI soaps and shampoo. There are his and hers closets with ample space. The refridgerator area is stocked with snacks, beer and other drinks. Contrary to the advertising literature, they do not restock it daily; you have to ask, and sometimes ask again. The room  had a faint musty smell, which is typical in the Carribbean. 

The Grounds Are Beautiful and Peaceful.
The resort is stunningly beautiful and well cared for. The pools and grounds are continually cleaned and repaired throughout the day.  The property seems larger than you would expect for only 51 units.The place is gorgeous! The promotional literature does not do it justice. The resort was fully booked during our stay, but you would never know it. There were times you felt you had  the place to yourself. No crowds or lines anywhere.  No need to reserve a chair at the pool. I am not sure how some of the previous reviewers complained there were not enough chairs. The second story walkway was a bit rickety and will need to be repaired or replaced, as noted in some of the other reviews. Other than that, the resort is well maintained.

Entertainment And Activities.
We came to Zoetry to relax, so we didn't partake in many of the excursions and activities like horseback riding, snorkeling and ziplining. We talked to guests who did, and they enjoyed them. If you want more to do, you can visit Zoetry's sister resort, Dreams Punta Cana, which is close by, and has a casino, a wider selection of restaurants and nightly entertainment. We took advantage of this one evening and had a great time. On some days there was live music at Zoetry with a Caribbean or Merengue flavor. At night, there were musicians to serenade you in the restaurants, which enhances the romantic dining experience. 

Children.
This is essentially a couples resort that emphasizes quiet and relaxation. We like children (we have six), but this is not a good place for kids. They will likely be bored at Zoetry. 

The Food Is Outstanding.
The consistently high quality of the food, in our opinion, distinguishes Zoetry from other top resorts. There are three restaurant choices: Amaya, Olena and Indigo. The latter is a more casual place, located next to the beach and is open during the day for breakfast and lunch and for dinner on special occasions. All three are excellent. Reservations are not required or needed. We were always seated immediately. Amaya specializes in Dominican cuisine and serves an awesome breakfast.  My favorite breakfast was the Dominican Breakfast. Olena was open only for dinner and offered what appeared to be an Asian/European/Caribbean fusion. Our Olena favorites were the Green Curry Lobster, Kung Pao Chicken, and Beef Tenderloin. The appetizers were "out of this world" delicious,  in our opinion. If you are hooked on cheesburgers and fries, they have that, but you might not be as impressed as we were with the food.

Presentation is fabulous. Like many guests, we took pictures of the food. The ingredients were fresh. The restaurant service is impeccably formal. We had absolutely no complaints with the restaurant service. Our wine glasses were never empty and each dish  arrived promptly. Consistently good service like this is hard to find. The coup de grace was the very informative Wine Pairing Dinner at Amaya led by Resort Manager Alain Berthelot. This was by far the best meal of our stay. We also liked the the Author's Cuisine Dinner at Indigo, which was especially fun, because they sat you in groups and we had a chance to meet other couples. 

The Drinks Are Excelente!
There are two bars at Zoetry, the Lobby Bar and Indigo Bar, which is near the infinity pool and beach. Both are very good. Service at the bar is prompt. They use top shelf brands. The Magaritas are the best I have had anywhere. There was definitely a lot of alcohol in our drinks, perhaps too much. The claim of one reviewer that you have to ask for alcohol in your drink was not consistent with our experience or any of the people we met while there.

No Problema With The Bugs.
Some reviewers found a problem with mosquitoes and other insects. This was not our experience. There are mosqitoes, but it's a tropical jungle, and they only come out at night. The repellant provided by the resort effectively keeps them at bay. We found virtually no bugs in our room, which surprised us given the fact that some areas around wooden doors and windows were slightly warped and could provide access to insects. My wife and I suffer somewhat from arachnaphobia, so the absence of spiders and bugs in our room greatly pleased us. Our only tarantula sighting came on our last evening while we walked back to our room after dinner. I have to say, we were fascinated. Once again, you have to realize that you're in the DR; there is only so much they can do to minimize their presence.

The Language Barrier
The native language is Spanish, so it definitely helps if you can speak it. Like many reviewers, we too are appalled at tourists from the US who are indignant if the staff doesn't speak perfect English. That said, we were surprised that the resort did not employ more English speaking staff, particularly in the restaurants and personnel who provide concierge-type services.

The Pool and Beach
The sand was soft and light brown. The beach was free of debris during our stay.  Resort workers  continually clean the beach throughout the day. In December, the ocean water seemed warmer than the pool. The chaise lounges were comfortable and there was plenty of shade if you don't like baking in the sun. The resort takes the mattresses and chair pads in each night so they were not wet from the daily morning showers. Beach towels were almost always available and when they occasionally ran out, they replenished within 10 minutes. Lots of privacy, which was one of our favorite things about Zoetry. 

The beach and pool service was generally very good, though initially inconsistent. After a few days, service improved greatly (see discussion below regarding room service), and we rarely waited more than 15 minutes for our drinks to arrive. The staff came around frequently for drink and food orders.  We found Rosalia (drinks) and Juan (Indigo) to be especially friendly, prompt and helpful. Every other day, they had a Barbeque lunch on the beach. The wonderful aromas from the BBQ will be indelibly etched in our memories of Zoetry. 

There is tight security around the resort and especially the beach area.  There was a guard stationed at the beach to ward off any unwelcome visitors. During our entire week, not one merchant entered the beach and tried to sell us something. We understand that this is in sharp contrast to other resorts in Punta Cana where pesky merchants attack you like a swarm of hungry mosquitos.

The Spa.
Sometimes "Island Time" has its advantages. Take your massage for instance. Where else does a 25 minute massage last 40 minutes? It did here. On our first day, I suffered a severe back strain. Fortunately, I was in the right place. A fifty minute deep tissue massage had me back to normal by the following day. Take advantage of the 20 minute complimentary massage, but be forewarned, you will enjoy it so much you will want to book many more during your stay. The spa services were a little pricey, but well worth it. Like Zoetry's excellent restaurants, the Spa promises and delivers five star quality. 

The Weather.
In late December, the weather was perfect for our preferences. It would generally rain at night or early in the morning. By 10am, the clouds would leave and the skies were partly to mostly sunny the rest of the day. The temperature was consistently between 24-28 degrees C /72-82 degrees F. The ocean breeze kept us from overheating. The climate was just right. Not too hot, not too cold. Goldilocks would love this place.

Free Worldwide Calling.
We took advantage of this benefit several times. The telephone connection was crystal clear for calls to the United States. As promised, there is no charge.

The Guests.
The resort bills itself as upscale and that is essentially accurate,  though we didn't find the resort staff or the guests to be snobbish. The guests were generally friendly, courteous and quiet. No loud, obnoxious riff-raff. The resort seems to attract an interesting  mix of people from all over the world. That's always a plus for us. Although the resort promotes privacy, we made some wonderful friends during our stay.

Dress Code.
The restaurant dress code was usually "Casual Elegance" for Olena and Amaya. For men, that means long pants and collared shirts. Indigo tended to be "Resort Casual" which allows shorts and collared shirts, but no bathing suits and no bare feet.  Most of the guests adhered to the dress code, though we didn't get the impression that it was strictly enforced. The atmosphere is very laid back, another plus for us.

Easy Checkout & Departure
A day before our departure, the concierge arranged for our transfer back to the airport through Apple. Checkout was quick and easy. We reviewed our bill and it was accurate. The Resort Manager, Alain Berthelot, was present at checkout. He solicited our feedback (favorable) and  welcomed us back . The transfer through Apple arrived promptly at the prearranged time and we had an enjoyable ride back to the airport. The Punta Cana airport is clean and well organized. Secuirty lines moved very quickly and we easily found our gate.


NOW, A FEW NEGATIVE OBSERVATIONS:

Room Service.
We  experienced some problems with room service and drink service at the pool during our first two days at the resort. The staff was very friendly and promised quick service, but consistently failed to deliver. It was not the language barrier, as my wife speaks Spanish and I know enough to get by. The problem was that if you requested something, they took your order,  but never delivered it.

When we ordered a bottle of rum, the person taking our order enthusiastically exclaimed, "For you my friend, anything you wish!" Four hours went by and no rum. I called again, and the rum finally arrived.  On our second morning,  we ordered breakfast through room service. Over an hour passed and no breakfast. We called again, and they had no record of our order. So we ordered again, and another hour went by and no breakfast. Finally, we complained to management, and we finally received our order... At lunch time.  

By the third day of our stay, we were becoming quite annoyed, but suddenly things changed.  Different,  more competent staff arrived. The quality of service immediately improved.  This appeared to coincide with the arrival of the Resort Manager, and other upper level staff whom we assumed had taken time off for the Christmas Holiday. For the rest of our stay, the room service and drink service at the beach and pool was consistently very good. 

Some Unfulfilled Promises.
The advertising literature creates high expectations. Zoetry's trademark slogan is "Endless Privileges." There were a few times when we wondered whether a more appropos slogan might be  "Endless Empty Promises."  Some things promised in their advertising literature were simply not true.  For example, we were promised $200 in resort coupons if we booked between October 2011 and April 2012. We had to ask twice for the coupons and they finally gave in and grudgingly  provided them to us. The rooms were cleaned once, not twice, a day with turndown service in the evening. The mini bar in our room was supposed to be restocked daily. Some days they did, and some they did not. The pillows were not scented and smelled slightly musty like any other Caribbean resort. All of this was less than what was promised, but it was really not a big deal for us.

Drinking Water. 
The resort does not recommend drinking the tap water. Instead, each guest is supplied  daily with bottles of drinking water. The Carribean climate can easily cause dehydration, so an ample supply of bottled water is crucial. Unfortunately,  a mere two  bottles of drinking water a day was not enough and we had to continually ask for more, which they generously provided. We felt they needed to supply more water without forcing us to ask.

Despite not drinking the water, my wife and I both developed minor stomach ailments, which is common when visiting the Dominican. Fortunately, we packed a large supply of alka seltzer and tums. We would strongly advise visitors to do the same. We also brought Cipro, but never used it for fear that the side effects would be worse than the ailment.  Next time, we will also bring some peptobismal tablets.

WiFi in Your Room.
The wifi internet in the rooms is so slow it is almost useless. Nevertheless, a wifi signal was always present in our room and could be found throughout the resort, even on the beach.  We would suggest using the internet cafe or the wifi in the lobby, which was substantially faster.

Tipping.
We were unsure of the tipping protocol and we wish we would have had some guidance from the resort. Supposedly, there is no need to tip at this all-inclusive resort. However, we had read that the staff does not receive any of the  service charges included on your bill. We noticed that some guests tipped, and others did not. We tipped for room service and other special services, but eventually ran out of ones, fives and tens. We would definitely recommend that you stock up with small bills before you leave home. The staff works very hard and they were quite appreciative when we tipped.

SUMMARY:
Zoetry  is a beautiful and tranquil tropical paradise. The rooms are spacious and well appointed. The bathroom amenities are first class. The food and the spa are excellent. The relatively small size of the resort means lots of peace and quiet. The food, and spa facilities are among the finest we have experienced. The only negatives, albeit relatively minor ones, were the somewhat inconsistent service and failure to follow through on some of the  promises made in the promotional literature (e.g. the coupons and continuously restocked refrigerators). We don't believe that would cause a downgrade to only four stars. We would give Zoetry four and a half stars, and we will happily return.

  • Stayed: December 2011, travelled as a couple
    • Value
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17  Thank Todstours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

Please read this entire posting before booking with this property! I have never been moved to write, not only a scathing review, but even a negative review on TripAdvisor. I am often very forgiving with service, but when people obviously don’t care and are even rude to guests, I cannot make excuses for bad service. The property itself was also extremely disappointing in some regards. Please read further.

My wife and I arrived at the property at 10:30AM. When we were led to our room, we noticed the housekeeper, who had just finished cleaning it, was unable to close the door. The wood had apparently swelled so much due to the recent rain that the door would not fit into the door frame. Our guide also noticed the problem and went to call the front desk, but the phone was not working. After getting a new cord, the phone still did not work. She told us we would be placed in a different room and someone from the front desk would come and find us at the restaurant when our new room was ready. In the mean time, we had a nice lunch with friends who were also staying at the property. We eventually decided that we should head to reception to figure out what was going on with the room. Keep in mind that we had traveled all morning from the States and were eager to change and get cleaned up. It wasn’t until after I first spoke with reception myself, and subsequently when my wife and I went together, that the situation appeared to be resolved. We were shown to the first room we were initially given because the door had been fixed, even though we were told we would be placed in an upgraded room due to the inconvenience and long wait.

While we were getting ready for dinner, the shower quickly overflowed onto the adjacent wood flooring. When I tried to call reception, the phone still did not work. I sent my wife to dinner to meet our friends, and I again went to reception to discuss the room issues. We were finally provided a new room at 6:45PM, a full eight hours after having arrived. By this point, I had missed part of dinner because I was busy with the front desk trying to figure out our room issues, when I should have been spending time with my friends. The new room to which we were moved was not without its own problems. For example, one day the mini-fridge had to be repaired. The repair men happened to show up when my wife was taking a nap. On the next day, the air-conditioner had to be repaired. The repair men were coming and going for quite awhile working on it as we were trying to get ready. Our phone in this second room sounded terribly crackly. To top it off, there was something living in the thatch roof over the bathroom as I found feces in the same general area near the vanity three times in the course of four days.

Aside from the room issues, there were also deficiencies with the hotel staff. I had made a reservation in person on the day of a wine tasting for eight people (2 parties of 4) and gave the appropriate room numbers. When one of the four parties arrived at the restaurant for the tasting, their room number was not on the list, and thus, the restaurant was unable to accommodate them as there was no space available. This was very disappointing. Further, the wine tasting in itself was a disappointing waste of time for a variety of reasons. When we utilized the laundry service, we were given someone else’s laundry in addition to our own. There was no wake-up call on our morning of departure as we had requested the night before. Finally, the service in the restaurants was deplorable. Not only was it extremely slow and not very welcoming, but the staff was at times rude (other than one man in particular who was outstanding). One bartender rudely and sarcastically corrected my friend’s English “thank you” with “gracias; you speak Spanish in my country.” Also, FYI, there were very few beers available and even though we would order, say, a Corona, the staff consistently tried to serve El Presidente lights to us, as well as other guests.

The property in general was not without its problems either. The wood planking on the upper walkway was terribly uneven and in conjunction with little to no extra lighting at night, was very annoying and difficult to navigate at night. A HUGE disappointment, though I cannot fault anyone for this, was the beach. Apparently due to seasonal rain, the beach was completely littered with debris from a river which feeds into the ocean near the resort. Again, this is no one’s fault, but it made swimming impossible and detracted from the enjoyment of the resort. What I do think could have been improved upon is the clean-up effort of the beach. There were two men who looked like they were supposed to be removing the debris but they would throw much of it back into the water. They moved at a snail’s pace and didn’t seem very interested in actually accomplishing anything. Further, I (and numerous other guests) received terrible bites all over my legs. I actually went to the doctor who said they looked like sand flea bites and prescribed a steroidal ointment. Moreover, the mosquitoes were absolutely unbelievable. There were so many of them that it was not unusual to find them in my food while I was trying to eat dinner. We actually stayed at a different beach property closer to all of the other mainstream beach properties and didn’t have any problems with mosquitoes. Here on the other hand, we were eaten alive, presumably due to this particular property’s secluded location.

One final issue is that I accidentally left an item in the room when we checked out. The reason why we forgot this is because we had to rush around like crazy getting ready because we did not receive our wake up call, as requested, causing us to wake up late. When we arrived at the airport, about 1.5 hours after leaving the hotel, I realized that I had forgotten something and immediately called to inquire about it. After being placed on hold for awhile, I was told the item was found and requested that it be sent to me. When I called back to verify if this had happened, I was told nothing had been found in the room. Given our experience at the resort, this was not at all surprising. Two people took my number to call me back, which never happened. I also emailed the resort, to which I never received a response. All in all, aside from enjoying time with friends, the trip was terribly disappointing. We did not receive the same service described in other reviews, nor experience the same relaxing environment. The prestigious accolades given this resort are highly undeserved, and the high cost is unjustifiable.

  • Stayed: June 2011, travelled as a couple
    • Value
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10  Thank savannahcat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2011

I can be windy so 'll try an not get to detailed. We had stayed at secretes resorts for the last 6 years and were always blown away at everything. Zoetry was supposed to be a step up from secretes so we just couldn't imagine how over the top this resort must be! Check in was smooth, an our check in person Roberto gave us a very nice welcome tour. I wanted a second floor for the view an to walk on the wooden walkways. Well be careful what you wish for because the walkways are terrible. I run 5 miles a day an I enjoy the scenery while I run. The walkways are so uneven you have to stare at your feet the whole time. Then when your trying to help your wife negotiate the rotten spots, while wearing heels, in the dark holding my flashlight, not a fun time. Our first night we were told 1 of the 3 restaurants was closed, the second was a special dinner and no room for us, so it looked like restaurant #3. My meal was good, but service was horrible, you had to ask for everything. water glasses were only filled if you asked an then refilled only if you asked again. My wife's lobster wasn't quite done, an she asked for a Margarita 4 times. Each time no one acknowledged they forgot but scurried away with us wondering wtf. First full day at the beach,which is drop dead gorgeous, started great. When we got hungry went to get a bite. Waited at the unmanned hostess stand for 5 or 6 mins before anyone came around, an this was the only restaurant you could get breakfast. Once seated it only took 3 or 4 mins for the waitress an coffee person to come around. I think the coffee was barely luke warm, my wife says cold, an we never saw him again. Same water problem again, none, thankfully I also ordered juice. Breakfast finally arrived and had a very nice presentation. Unfortunately the eggs in my omelet an my wife's egg white omelet were not done. So that was fun, one an a half hours for poor service an undercooked omelets, thumbs up! Second day, as soon as we were both up I ordered breakfast room service. To our surprise, it came before we were done getting ready for the beach. The eggs were cooked an the coffee was hot, awesome! Looks like room service for breakfast from here out. Sorry, I just have to say, for the BEST coffee, Jose at the CoCo Cafe. He is so friendly, he didn,t ignore our limited spanish like everyone else did. He appreciated what we knew and were trying to say. Whenever we spent time with him he would teach us little bits more. He was far an away our favorite person to deal with!! Ok off to the beach, about 10:00am, no chairs available. We counted approx 20 sets of chairs, an with a resort that has 52 rooms, not good odds for getting a chair. The tiny pool had 4 or 5 sets of chairs but they had towels on them but no people. Now the worst part of the week. We were made to fell like since we booked with AmResorts so many times they wanted to give us something special. Turns out it wasn't a time share but basically they wanted four times what our vacation costed. For this premium, we would book our future trips through them an save a bundle. They informed us that they would get our money anyway when we stayed at there resorts! When we told the first guy no a second "closer" came in, then a third an finally a fourth. The supposed hour an a half presentation took four hours, it was a beautiful sunny morning but by now the clouds were rolling in, an shortly after getting set up at the beach it was raining. Rained all afternoon, don't mind the rain, but the GD AmResort salesjerks cost us the sun that day! I'm going to Mexico in Feb an it won't be any resort in the AmResort chain! We've been on many trips to resorts in country's not as well off as ours. We have been on almost as many cruises in the past ten years. I can honestly say that was the worst I have ever been treated anywhere! I know you don't want to read any more but I forgot about Miguel, he kept our beer and snacks stocked all the time and if he saw me he would smile, say hola, a give me a beer! great guy!

Room Tip: Bring a flashlight!
  • Stayed: December 2011, travelled as a couple
    • Value
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13  Thank rday103205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 29 December 2011

Thank you for taking the time to write to us.

We are deeply concerned about the multiple issues you were subject to during your stay and have already started to address them, accordingly.

We sincerely apologize and ask you to please contact us by e-mail to ABerthelot@ZoetryResorts.com, in order to further explore jointly the points you described.

Meanwhile, we will make sure to bring this information immediately to our staff's attention, as to prevent this kind of incidents from happening in the future.

We remain...Best regards & Happy Holidays!

Alain BERTHELOT / Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2011

We had the most amazing trip to the Zoetry! We were welcomed with flavored water and towels the second we arrived. Our room had the most incredible view of the ocean, and was meticulous. The cleaning staff actually came to our room several times to mop the floor, to fill our mini bar, and turn down the beds and cover them with rose petals.
The food was wonderful, and the option of different menus was very nice. The staff at the Zoetry is beyond kind, and could not do enough for you!
Fabulous vacation for relaxation!

  • Stayed: December 2011, travelled as a couple
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Thank BeachBum201160763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

We picked this resort because our travel agency highly recommended it, knowing we like small quite resorts.First, when we arrived our room was not ready, and we had to wait 3 hours,to get our room, and we also did not get a room on the second floor,which we requested.Then it took another 2 hours to get our luggage.Our first impression of the room was just okay, nothing really that special. My boyfriend went to use the toilet, and there was urine in it. Makes you wonder if they even cleaned it.When we turned on the A/C the room got filled with a very moldy, musty smell.When you look closer,at the details of the construction of the room, and the resort itself, it was poorly designed, except for the main entrance, it was very inviting.The second floor has wooden walkways, that are rotting away very quickly,so they are constantly having to make repairs.We were woken up early one morning to the pleasant sound of chain saws,drills,hammers,and 5 men trying to talk, and hear each other over the noise.We left the room, came back 6 hours later, and they were still working.Was going to take a bath,but decided not to as I saw someone elses hair floating around in my bubbles.If it rains, all the chair cushions on the beach are wet, because they dont put them away, even at night.I also was not at all impressed with the food.You do not have much to choose from, because the menu is very small.The mini bar seemed to only get stocked by request. The drinks you got while laying on the beach sucked.I like frozen sweet drinks, but they didn't even put alcohol in them unless you asked.One night after dinner, we came back to the room, flipped on the light in the bathroom, and saw 3 very large cockroaches.So we called the front desk, and they said they would fumigate the room the next day, because they had no vacant room to move us to.They did come to spray the next day, as I layed in bed with severe stomach cramps and diarrhea.So my last and final warning, is be on the look out for tarantulas.My boyfriend went out on the patio, for a smoke, and when he was coming back in, he almost stepped on a tarantula. It was sitting right at the patio door.The staff are friendly, but do not speak very good English.We also had to carry our own luggage when we checked out because no one showed up. we also got someone elses wake up call at 6 in the morning! So, no i do not recommend this resort, unless it was half the price.

  • Stayed: December 2011, travelled as a couple
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7  Thank schwobbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlainBERTHELOT, Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 29 December 2011

We sincerely apologize and thank you for your feedback.

We are truly sorry that your stay did not turn out as smoothly as you had expected.

After carefully reviewing your comments, please rest assured that we have taken all the necessary measures, as to dramatically improve our standards.

We are confident to be able to achieve better results in the near future; therefore, we would love to welcome you again soon.

Meanwhile, we remain...Best regards & Happy Holidays!

Alain BERTHELOT / Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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